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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198019805
Report Date: 06/28/2022
Date Signed: 06/28/2022 12:00:50 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/05/2022 and conducted by Evaluator Monique Ayala
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20220405160333
FACILITY NAME:NAVARRO FAMILY CHILD CAREFACILITY NUMBER:
198019805
ADMINISTRATOR:LUISA FERNANDA NAVARROFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(562) 338-6617
CITY:HAWAIIAN GARDENSSTATE: CAZIP CODE:
90716
CAPACITY:14CENSUS: 6DATE:
06/28/2022
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Licensee, Luisa NavarroTIME COMPLETED:
12:10 PM
ALLEGATION(S):
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Licensee hit daycare child.
INVESTIGATION FINDINGS:
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On 06/28/2022 at 11:00 am, Licensing Program Analyst (LPA) Monique Ayala conducted an unannounced inspection at the facility noted above and met with Licensee, Luisa Navarro. The purpose of the inspection was to deliver the complaint investigation findings for the allegation noted above. At the time of the inspection, 6 children were present.

During the course of investigating the allegation, LPA conducted record reviews and confidential interviews. On 04/07/2022, LPA conducted a telephone interview with the complainant. On 04/07/2022, LPA attempted to contact a co-complainant but was unsuccessful. On 04/19/2022, LPA conducted a telephone interview with a second co-complainant. On 04/13/2022, LPA conducted interviews with the licensee, licensee's assistant (S1), and two children (C4 and C5) at the family child care home. LPA attempted to interview other children at the family child care home however, the children were napping. LPA attempted to contact four parents/guardians. LPA conducted telephone interviews with five other parents/guardians and three children.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Monique Ayala
LICENSING EVALUATOR SIGNATURE:

DATE: 06/28/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/28/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20220405160333
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: NAVARRO FAMILY CHILD CARE
FACILITY NUMBER: 198019805
VISIT DATE: 06/28/2022
NARRATIVE
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LPA obtained a copy of the police report from the County of Los Angeles Sheriff's Department, which was referred to the Special Victims Bureau. On 05/27/2022 and 06/27/2022, LPA contacted the Detective with the Special Victims Bureau, who had not conducted interviews or had an update for the allegation.

The confidential interviews revealed pertinent parties denying the allegation. There were no disclosures from other parents/guardians or children that the alleged incident occurred. Multiple interviews denied concerns regarding the care and supervision provided by the family child care home. The Licensee and Assistant denied the allegation. Due to inconsistent statements, the information obtained did not corroborate with the allegation.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that personal rights were violated; therefore, the complaint allegation is unsubstantiated.

Appeal rights were provided and discussed with the Licensee. No deficiencies were cited. A notice of site visit was given and must remain posted for 30 days.

An exit interview was conducted and a copy of the report was provided to Licensee, Luisa Navarro.
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Monique Ayala
LICENSING EVALUATOR SIGNATURE:

DATE: 06/28/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/28/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2