198019835-6-17-2021-33-CC-CGUA-C4UM7S-20210712092157

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198019835
Report Date: 06/17/2021
Date Signed: 06/17/2021 02:09:40 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/30/2021 and conducted by Evaluator Alanna Gontarek

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20210430085754

FACILITY NAME:	LEAPS AND BOUNDS		FACILITY NUMBER:	198019835
ADMINISTRATOR:	LORENA VASQUEZ		FACILITY TYPE:	840
ADDRESS:	13921 AMAR ROAD		TELEPHONE:	(626) 960-3485
CITY:	LA PUENTE	STATE: CA	ZIP CODE:	91746
CAPACITY:	17	CENSUS: 9	DATE:	06/17/2021
		UNANNOUNCED	TIME BEGAN:	01:30 PM
MET WITH:	Leona Vasquez		TIME COMPLETED:	02:00 PM

ALLEGATION(S):

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Inappropriate interactions between children while in care.

INVESTIGATION FINDINGS:

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On 6/17/2021, at 1:55 p.m., Licensing Program Analyst (LPA) Alanna Gontarek conducted an unannounced follow up Complaint Tele Inspection via the WhatsApp application video call for the purpose of delivering complaint investigation findings. LPA met with Director, Lorena Vásquez, who gave LPA a virtual tour of the facility. Census was taken. 9 children were present with one staff.

During the course of the investigation, interviews were conducted with staff and children, and an initial virtual tour of the facility was completed on 5/7/2021. Documentation gathered includes: a copy of the Child Care Facility Roster, Staff Handbook, Enrollment Packet, and Incident and Accident Reports for the month of April 2021.

Complainant stated, “The children were constantly being bullied by other children in care and staff did nothing about it.”

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Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Claudia Guangorena	TELEPHONE: (323) 981-8417
LICENSING EVALUATOR NAME: Alanna Gontarek	TELEPHONE: (323) 854-8644
LICENSING EVALUATOR SIGNATURE:	DATE: 06/17/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20210430085754

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: LEAPS AND BOUNDS	FACILITY NUMBER: 198019835
	VISIT DATE: 06/17/2021

NARRATIVE

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During Interviews conducted with staff, multiple disclosures were made that when conflict does occur between children, teachers will intervene by redirecting the children, discuss the issue with the children having conflict, and remove the object (ball) causing the conflict. Teachers will complete the Incident and Accident report, give the report to the child’s authorized representative when the children are being picked up, and discuss incident with parent for a plan of correction. Corroborating children and staff disclosures were made that when there is a conflict between children, the teachers will have children write ‘standards’ and are given a time out. Multiple children stated bullying between children was not observed.

Pertaining to the allegation: Inappropriate interactions between children while in care, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

An exit interview has been conducted with Director Lorena Vasquez. Appeal Rights were explained and provided. A copy the report (LIC 9099), Appeal Rights (LIC 9058), and the Notice of Site Visit (LIC 9213) were sent via email to Director. An electronic read receipt confirms receipt of the reports. The facility representative was provided with the mailing address to the Monterey Park Regional Office (1000 Corporate Center Drive, Suite 200B, Monterey Park, CA 91754) and agrees to send a copy of the signed LIC 9099 reports by email to LPA and mail originals forms to the office. The Notice of Site Visit (LIC 9213) shall be posted for 30 consecutive days. Failure to maintain posting as required will result in a $100.00 civil penalty. (Page 2)

SUPERVISOR'S NAME: Claudia Guangorena	TELEPHONE: (323) 981-8417
LICENSING EVALUATOR NAME: Alanna Gontarek	TELEPHONE: (323) 854-8644
LICENSING EVALUATOR SIGNATURE:	DATE: 06/17/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2021

LIC9099 (FAS) - (06/04)

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