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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198019863
Report Date: 08/30/2022
Date Signed: 08/30/2022 02:32:50 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/11/2022 and conducted by Evaluator Fabiola Vasquez
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20220811123108
FACILITY NAME:JOY'S CHILDREN'S LEARNING CENTERFACILITY NUMBER:
198019863
ADMINISTRATOR:JOY CYPRIANFACILITY TYPE:
850
ADDRESS:13310 RAMONA BLVD #MTELEPHONE:
(626) 727-2059
CITY:BALDWIN PARKSTATE: CAZIP CODE:
91706
CAPACITY:17CENSUS: 9DATE:
08/30/2022
UNANNOUNCEDTIME BEGAN:
01:40 PM
MET WITH:Office Manager, Selena VillanuevaTIME COMPLETED:
02:45 PM
ALLEGATION(S):
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9
Staff hit day care child in care.
INVESTIGATION FINDINGS:
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On 8/30/22 at 1:40 PM., Licensing Program Analyst (LPA) Fabiola Vasquez conducted an unannounced 10 Day complaint follow up inspection. LPA arrived during nap time there were 09 children with 02 staff. LPA meet with Selina Villanueva, LPA explained the purpose of the visit is to deliver findings for the above allegation.

During the investigation, interviews were conducted with the Reporting Party, Staff (S): S1, S2, S3, S4, Child (C);C5. Attempted interviews were conducted with Child (C): C1,C2, C3, C4. LPA obtained a copy of the Children Roster, and Staff personnel.

PAGE 1 OF 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Claudia GuangorenaTELEPHONE: (323) 981-3417
LICENSING EVALUATOR NAME: Fabiola VasquezTELEPHONE: (626) 361-1267
LICENSING EVALUATOR SIGNATURE:

DATE: 08/30/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/30/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 33-CC-20220811123108
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: JOY'S CHILDREN'S LEARNING CENTER
FACILITY NUMBER: 198019863
VISIT DATE: 08/30/2022
NARRATIVE
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Based on the evidence obtained during the investigation through, interviews, observations, and review of records, there were no disclosures made that support the allegation, that Staff hit day care child in care. There were unclear statements made by C5, who was unable to identify what body part was hit by staff. Statements were made by C4 that teachers are nice to children. Other statements made by S1, S2 , S3 that children are not hurt by staff at school. Children are spoken to and redirected.

Due to information and statements obtained during interviews conducted, the allegation has been determined to be Unsubstantiated. A finding of Unsubstantiated means that although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Deficiencies were not cited on on todays date.

Exit interview has been conducted with Office Manager, Selena Villanueva, Appeal Rights were verbally explained and provided to Licensee as well. A Notice of Site Visit was provided to Licensee.

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SUPERVISOR'S NAME: Claudia GuangorenaTELEPHONE: (323) 981-3417
LICENSING EVALUATOR NAME: Fabiola VasquezTELEPHONE: (626) 361-1267
LICENSING EVALUATOR SIGNATURE:

DATE: 08/30/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/30/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2