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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198019941
Report Date: 01/07/2022
Date Signed: 01/07/2022 11:59:32 AM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/24/2021 and conducted by Evaluator Nolan Tcheng
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20211124100658
FACILITY NAME:DISCOVERY WORLD MONTESSORIFACILITY NUMBER:
198019941
ADMINISTRATOR:JIA JIA CHENFACILITY TYPE:
850
ADDRESS:801 BREA CANYON RDTELEPHONE:
(909) 598-5540
CITY:DIAMOND BARSTATE: CAZIP CODE:
91789
CAPACITY:121CENSUS: 43DATE:
01/07/2022
UNANNOUNCEDTIME BEGAN:
10:35 AM
MET WITH:Toni Espino - DirectorTIME COMPLETED:
12:15 PM
ALLEGATION(S):
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Staff left day care child unattended
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Nolan Tcheng conducted an unannounced in person inspection to deliver complaint findings for the above allegation. Upon arrival at 10:35am, LPA was met by Director Toni Espino, to whom the purpose of the inspection was provided. LPA was provided a tour of the facility at 10:40am.

Census was taken. There were 2 Staff and 7 Children in Room 2, 0 Staff and 0 children in Room 3, 2 Staff and 11 Children in Room 4, 2 Staff and 17 Children in Room 5, and 1 Staff and 8 Children in Room 6.

Throughout the course of the investigation, interviews were conducted with the one adult, seven staff members, six chidlren, and six parents. Documentation in the form of Child Care Facility Roster and Copies of two Staff Written Statement regarding the allegation were obtained.

REPORT CONTINUES PAGE 1 of 2.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Christina GabelmanTELEPHONE: (323) 981-3380
LICENSING EVALUATOR NAME: Nolan TchengTELEPHONE: (323) 240-6201
LICENSING EVALUATOR SIGNATURE:

DATE: 01/07/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/07/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/24/2021 and conducted by Evaluator Nolan Tcheng
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20211124100658

FACILITY NAME:DISCOVERY WORLD MONTESSORIFACILITY NUMBER:
198019941
ADMINISTRATOR:JIA JIA CHENFACILITY TYPE:
850
ADDRESS:801 BREA CANYON RDTELEPHONE:
(909) 598-5540
CITY:DIAMOND BARSTATE: CAZIP CODE:
91789
CAPACITY:121CENSUS: 43DATE:
01/07/2022
UNANNOUNCEDTIME BEGAN:
10:35 AM
MET WITH:Toni Espino - DirectorTIME COMPLETED:
12:15 PM
ALLEGATION(S):
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9
Personal Rights
Personal Rights
Personal Rights
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Nolan Tcheng conducted an unannounced in person inspection to deliver complaint findings for the above allegation. Upon arrival at 10:35am, LPA was met by Director Toni Espino, to whom the purpose of the inspection was provided. LPA was provided a tour of the facility at 10:40am.

Census was taken. There were 2 Staff and 7 Children in Room 2, 0 Staff and 0 children in Room 3, 2 Staff and 11 Children in Room 4, 2 Staff and 17 Children in Room 5, and 1 Staff and 8 Children in Room 6.

Throughout the course of the investigation, interviews were conducted with the one adult, seven staff members, six chidlren, and six parents. Documentation in the form of Child Care Facility Roster an Copies of two Staff Written Statement regarding the allegation were obtained.

REPORT CONTINUES PAGE 1 of 2.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Christina GabelmanTELEPHONE: (323) 981-3380
LICENSING EVALUATOR NAME: Nolan TchengTELEPHONE: (323) 240-6201
LICENSING EVALUATOR SIGNATURE:

DATE: 01/07/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/07/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 33-CC-20211124100658
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: DISCOVERY WORLD MONTESSORI
FACILITY NUMBER: 198019941
VISIT DATE: 01/07/2022
NARRATIVE
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Information from the complainant indicates that facility uses inappropriate form of punishment. It was reported that staff handles children roughly and that they yell at the children in care.

Director made no disclosures regarding the above allegations. Discipline policy is to have children sit off to the side and for staff to talk it through with the children due to their age.

Staff interviews made no disclosures about the above allegations.

Children interviews made no disclosures about the above allegations.

Parent interviews made no disclosures about the above allegations.

Based upon the evidence as presented above, this agency has investigated the allegations above and has determined that the allegation is Unsubstantiated. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies are being cited for the allegations listed above

Exit interview was conducted with Director Toni Espino, at 11:55am, and copy of report was provided.



The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative.

REPORT ENDS PAGE 2 of 2

SUPERVISOR'S NAME: Christina GabelmanTELEPHONE: (323) 981-3380
LICENSING EVALUATOR NAME: Nolan TchengTELEPHONE: (323) 240-6201
LICENSING EVALUATOR SIGNATURE:

DATE: 01/07/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/07/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 33-CC-20211124100658
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: DISCOVERY WORLD MONTESSORI
FACILITY NUMBER: 198019941
VISIT DATE: 01/07/2022
NARRATIVE
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Information from the complainant indicates that a child was left unattended in a classroom.

During inspection, LPA received two written statements from staff members who disclosed that a child was left in the classroom while the rest of the group was outside. Incident took place on 11/19/2021 during their thanksgiving program in the morning.

Director states that during their thanksgiving program at the facility on 11/19/2021, during a transition from classroom to outside, a child was accidentally left in the classroom unattended in Room 2 when another child ran off and the staff ran after the running child.

Children made no disclosures regarding the above allegation.

Interview with Staff #7 disclosed that during the thanksgiving program, a child was left alone in the classroom because another staff member chased after a child who was running away from the group, corroborating Director’s statement. The staff member brought the child who ran, back to the group and returned back to the Room 2 to get the child who was left unattended in a high chair.

Parent interviews made no disclosures regarding the above allegation

Based on interviews which were conducted and record review of the written statements, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12 Chapter 1 101229), are being cited on attached deficiencies page.

Please refer to attached 9099D for documentation of deficiencies.

Upon receipt of this report, the Licensee shall post the Notice of Site visit and any licensing report documenting a type “A” deficiency. The report and the Notice of Site visit shall be posted for 30 consecutive days. Failure to maintain posting as required, will result in an immediate $100 civil penalty. A copy of this report shall be provided to the parent/guardian of children currently enrolled by the next business day or immediately upon return. A copy of this report shall also be provided to the parent/guardian of any newly enrolled children for the next 12 months (1 year). The Acknowledgement form must be maintained in each child’s file immediately upon receipt from parent. Licensee was provided with a copy of the parent Acknowledgement of Receipt of Licensing Reports Form during this visit. A copy of the Parent Notification Requirements was also provided to the licensee.


Exit interview was conducted with Director Toni Espino, at 11:55am, including a copy of report.
END OF REPORT PAGE 2 of 2
SUPERVISOR'S NAME: Christina GabelmanTELEPHONE: (323) 981-3380
LICENSING EVALUATOR NAME: Nolan TchengTELEPHONE: (323) 240-6201
LICENSING EVALUATOR SIGNATURE:

DATE: 01/07/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/07/2022
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 33-CC-20211124100658
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: DISCOVERY WORLD MONTESSORI
FACILITY NUMBER: 198019941
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/07/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
01/10/2022
Section Cited
CCR
101229(a)(1)
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Responsibility of Providing Care and Supervision
No child(ren) shall be left without the supervision of a teacher at any time, except as specified in Sections 101216.2(e)(1) and 101230(c)(1). Supervision shall include visual observation.
This requirement was not met as evidenced by:
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Per Director, a staff meeting will be conducted to review supervision. All staff will watch "Supervising Children in Child Care Centers" on ccld.childcarevideos.org and have each staff submit written summary. Meeting agenda will be submitted to LPA by POC date 01/10/2022.
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Based on interview and record review, it was disclosed by 3 of 7 staff, that a child was left unattended in a classroom without supervision on 11/19/2021. This posed an immediate risk to the health, safety, and personal rights of child in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Christina GabelmanTELEPHONE: (323) 981-3380
LICENSING EVALUATOR NAME: Nolan TchengTELEPHONE: (323) 240-6201
LICENSING EVALUATOR SIGNATURE:

DATE: 01/07/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/07/2022
LIC9099 (FAS) - (06/04)
Page: 5 of 5