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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198020030
Report Date: 03/15/2024
Date Signed: 03/21/2024 12:34:02 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/13/2023 and conducted by Evaluator Nolan Tcheng
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20231213115755
FACILITY NAME:ARCADIA PLAYSCHOOLFACILITY NUMBER:
198020030
ADMINISTRATOR:DAVID VAN IWAARDENFACILITY TYPE:
850
ADDRESS:615 LIVE OAK AVETELEPHONE:
(626) 771-3131
CITY:ARCADIASTATE: CAZIP CODE:
91006
CAPACITY:65CENSUS: 38DATE:
03/15/2024
UNANNOUNCEDTIME BEGAN:
01:35 PM
MET WITH:Ranum Magellan - OwnerTIME COMPLETED:
03:20 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal Rights
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
AMENDED REPORT: Report is being amended to remove information considered confidential.
Licensing Program Analysts (LPAs) Nolan Tcheng and Saul Valenzuela conducted an unannounced subsequent inspection of a complaint investigation for the purpose of delivering complaint findings. The complaint investigation was investigated by Community Care Licensing Investigation Branch (IB) Investigator Christine Ferris. Upon arrival at 1:35pm, LPAs were met by Owner Ranum Magellan, to whom the purpose of the inspection was explained. Tour was provided. There were children present during the inspection.Census was taken. There were 38 children with 6 staff members.
IB investigation consisted of interviews with Owner as well as persons related to the allegation. Review of information provided during the investigation as well as pictures obtained, were conducted. Documentation in the form of Child Care Facility Roster, Personnel Reports, Statement to Parents, Staff signed forms, Cross reports, and Audio recordings of staff meeting were obtained during investigation.
Information from the complainant indicates a child's personal rights were violated.
REPORT CONTINUES PAGE 1 of 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Claudia Guangorena
LICENSING EVALUATOR NAME: Nolan Tcheng
LICENSING EVALUATOR SIGNATURE:

DATE: 03/21/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/21/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 33-CC-20231213115755
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: ARCADIA PLAYSCHOOL
FACILITY NUMBER: 198020030
VISIT DATE: 03/15/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
AMENDED REPORT: Report is being amended to removed information considered confidential.

Based on investigation conducted by IB, there was not sufficient evidence to substantiate personal rights violation against Staff #2. During interviews and review of reports, there were conflicting statements from the individuals involved in report. During interview with Child #1, no disclosure of personal rights allegation was made. Interviews with additional parents and adults had no disclosures regarding the above allegation.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the Owner Ranum Magellan at 2:55. Copy of Report provided.

END OF REPORT PAGE 2 of 2

SUPERVISORS NAME: Claudia Guangorena
LICENSING EVALUATOR NAME: Nolan Tcheng
LICENSING EVALUATOR SIGNATURE:

DATE: 03/21/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/21/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2