198020117-6-13-2023-54-CC-VCOK-CSZTWU-20230621150605

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198020117
Report Date: 06/13/2023
Date Signed: 06/13/2023 11:45:02 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/22/2023 and conducted by Evaluator Jeanette Estrada

COMPLAINT CONTROL NUMBER: 54-CC-20230322163304

FACILITY NAME:	BESA SCHOOL INFANT CENTER, THE		FACILITY NUMBER:	198020117
ADMINISTRATOR:	YTALI ZAVALA		FACILITY TYPE:	830
ADDRESS:	15108 STUDEBAKER RD		TELEPHONE:	(310) 987-3454
CITY:	NORWALK	STATE: CA	ZIP CODE:	90650
CAPACITY:	15	CENSUS: 13	DATE:	06/13/2023
		UNANNOUNCED	TIME BEGAN:	10:50 AM
MET WITH:	Licensee Bridgette Robinson		TIME COMPLETED:	11:50 AM

ALLEGATION(S):

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Facility is not properly being cleaned.

INVESTIGATION FINDINGS:

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On 6/13/23 Licensing Program Analyst (LPA) Jeanette Estrada conducted an unannounced complaint inspection for the purpose of delivering findings for the allegation above. LPA observed 6 children and 2 staff in the infant class and 7 children and 2 staff in the toddler class.During the course of the investigation, LPA conducted observations and interviews with staff and parents and reviewed notifications sent to parents regarding cleaning and sanitizing. Per Staff interviews, if a communicable disease is suspected, toys that were used that day will be separated to be cleaned and another already clean batch will be brought out for the children. Staff also stated they clean the classrooms throughout the day and there is a cleaning company that does a deep cleaning every night. LPA also reviewed the notices on the pro care app, informing parents that classrooms will be cleaned after a communicable disease has been reported. Parent interviews revealed that certain areas in the facility are not kept clean throughout the day. Based on record reviews, and interviews, the above allegation is unsubstantiated. Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore these allegation is unsubstantiated. Exit interview was conducted with Licensee Bridgette Robinson. Appeal rights were provided.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Valarie Cook	TELEPHONE: (323) 513-3828
LICENSING EVALUATOR NAME: Jeanette Estrada	TELEPHONE: (323) 229-6521
LICENSING EVALUATOR SIGNATURE:	DATE: 06/13/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/13/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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