198020117-11-15-2022-54-CC-VCOK-CLB327-20221118165129

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198020117
Report Date: 11/15/2022
Date Signed: 11/15/2022 03:07:19 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/18/2022 and conducted by Evaluator Jeanette Estrada

COMPLAINT CONTROL NUMBER: 54-CC-20220818121558

FACILITY NAME:	BESA SCHOOL INFANT CENTER, THE		FACILITY NUMBER:	198020117
ADMINISTRATOR:	YTALI ZAVALA		FACILITY TYPE:	830
ADDRESS:	15108 STUDEBAKER RD		TELEPHONE:	(310) 987-3454
CITY:	NORWALK	STATE: CA	ZIP CODE:	90650
CAPACITY:	16	CENSUS: 14	DATE:	11/15/2022
		UNANNOUNCED	TIME BEGAN:	01:50 PM
MET WITH:	Licensee Bridgette Robinson		TIME COMPLETED:	03:10 PM

ALLEGATION(S):

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Staff members inappropriately handled day care children.

INVESTIGATION FINDINGS:

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On 11/15/22 Licensing Program Analyst (LPA) Jeanette Estrada conducted an unannounced complaint inspection for the purpose of delivering findings for the allegation above. LPA observed 14 children and 5 staff present.
During the investigation, LPA collected the facility roster, emails and text messages sent by Staff 1 regarding the allegation and a report by Los Angeles Sheriff’s Department (LASD) dated 8/31/22 and copies of meetings held between Staff 1, Staff 2 and Staff 3 with adminstration. LPA reviewed facility files. Staff and parent interviews were also conducted. The complainant was not available for interview.
The investigation revealed that on 8/17/22 Staff 1 sent a text message to the authorized representative of Child 2 stating that Staff 2 had shaken and thrown Child 2 during nap time. A report was made to LASD who conducted an investigation. Per the investigation report by LASD, they also could not get in contact with the complainant as their calls were not returned. They did not observe any bruising on Child 1 and their interviews did not corroborate the allegations. LPA also conducted interviews with staff which did not corroborate the allegations.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Valarie Cook	TELEPHONE: (323) 513-3828
LICENSING EVALUATOR NAME: Jeanette Estrada	TELEPHONE: (323) 229-6521
LICENSING EVALUATOR SIGNATURE:	DATE: 11/15/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/15/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 54-CC-20220818121558

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: BESA SCHOOL INFANT CENTER, THE	FACILITY NUMBER: 198020117
	VISIT DATE: 11/15/2022

NARRATIVE

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No date was provided of the alleged incidents and Staff 2 denied picking up children and throwing them into the classroom. Staff 3 also denied the allegation. Per interviews conducted, meetings with Staff 1, Staff 2 and Staff 3 were held with administration on 8/16/22 due to conflicts between staff and the allegation was not mentioned. Staff 1 was not available for interview.

Per the report provided to CCL and interviews conducted by the no eye-witnesses other than Staff 1 were identified for the allegation.

Based on record reviews, and interviews, the above allegation is unsubstantiated. Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore these allegation is unsubstantiated. Exit interview was conducted with Licensee Bridgette Robinson. Appeal rights were provided.

SUPERVISOR'S NAME: Valarie Cook	TELEPHONE: (323) 513-3828
LICENSING EVALUATOR NAME: Jeanette Estrada	TELEPHONE: (323) 229-6521
LICENSING EVALUATOR SIGNATURE:	DATE: 11/15/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/15/2022

LIC9099 (FAS) - (06/04)

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