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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198020164
Report Date: 02/19/2020
Date Signed: 02/19/2020 06:29:10 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/06/2019 and conducted by Evaluator Cynthia Reyes
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20191206162630
FACILITY NAME:HOORAY MONTESSORI PRESCHOOLFACILITY NUMBER:
198020164
ADMINISTRATOR:HUIPING HUANGFACILITY TYPE:
850
ADDRESS:136 S. BANDY AVETELEPHONE:
(626) 833-3729
CITY:WEST COVINASTATE: CAZIP CODE:
91790
CAPACITY:41CENSUS: 10DATE:
02/19/2020
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH: Huiping (Becky) Huang TIME COMPLETED:
06:35 PM
ALLEGATION(S):
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Food Service-Facility does not follow menu posted

Responsibility for Providing Care and Supervision:-Daycare children scratched by another day-care child in care
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Cynthia Reyes and Thelma Razo, arrived unannounced at the facility for the purpose of conducting a follow up complaint Investigation regarding the allegation listed above. LPAs met with Huiping (Becky) Huang, Director who took LPAs on a tour of the facility indoors and out.

Alligation of the Facility does not follow menu posted, was investigated by the LPAs who observed the menus that are posted have a title with Menu 1 and Menu 2 and a snack menu. The menu's do not have dates on them. Per Interview with the Director she states they dont follow menu 2 and they dont provide an AM snack any more. Per The Admission Agreement and the menus it clearly states an AM and PM snack and lunch are to be provided.

Alligation of day care children scratched by another day care child in care. Per interview with Director, she states yes in December two children were argueing about both wanting to play in the doll house outside and both
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Claudia GuangorenaTELEPHONE: (323) 981-3417
LICENSING EVALUATOR NAME: Cynthia ReyesTELEPHONE: (323) 981-3369
LICENSING EVALUATOR SIGNATURE:

DATE: 02/19/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/19/2020
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 33-CC-20191206162630
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: HOORAY MONTESSORI PRESCHOOL
FACILITY NUMBER: 198020164
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/19/2020
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/28/2020
Section Cited
CCR
101227(a)(2)
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Food Service: Where all food is provided by the center, arrangements shall be made so that each child has available at least three meals per day. Each snack shall include at least one serving from each of two or more of the four major food groups. Menus shall be in writing and shall be posted at least one week in advance in an area accessible
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Director states she will make a new menu and update her paret admission agreement and send a copy to the department by the POC date.
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for review and made available by the child's authorized representative and the department. Copies of the menus as served shall be dated and kept on file for at least 30 days. The requirement is not met as evidenced by: LPA observed the menu and admission agreement are not followed.
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This poses a potential health and safety risk to the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Claudia GuangorenaTELEPHONE: (323) 981-3417
LICENSING EVALUATOR NAME: Cynthia ReyesTELEPHONE: (323) 981-3369
LICENSING EVALUATOR SIGNATURE:

DATE: 02/19/2020
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/19/2020
LIC9099 (FAS) - (06/04)
Page: 2 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/06/2019 and conducted by Evaluator Cynthia Reyes
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20191206162630

FACILITY NAME:HOORAY MONTESSORI PRESCHOOLFACILITY NUMBER:
198020164
ADMINISTRATOR:HUIPING HUANGFACILITY TYPE:
850
ADDRESS:136 S. BANDY AVETELEPHONE:
(626) 833-3729
CITY:WEST COVINASTATE: CAZIP CODE:
91790
CAPACITY:41CENSUS: 10DATE:
02/19/2020
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH: Huiping (Becky) Huang TIME COMPLETED:
06:35 PM
ALLEGATION(S):
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Food Service-Facility not providing nutritious meals to day-care children
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Cynthia Reyes and Thelma Razo, arrived unannounced at the facility for the purpose of conducting a follow up complaint Investigation regarding the allegation listed above. LPAs met with Huiping (Becky) Huang, Director who took LPAs on a tour of the facility indoors and out.

Allegation states, Food Service-Facility not providing nutritious meals to day-care children. Per Interviews conducted and LPAs observation the facility is providing nutritious meals to day-care children. The kitchen was observed to have all the food that was noted on the menu and children were observed to be eating the food listed. LPAs were unable to interview the complainant due to being anonymous.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore at this time the above allegations are unsubstantiated.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Claudia GuangorenaTELEPHONE: (323) 981-3417
LICENSING EVALUATOR NAME: Cynthia ReyesTELEPHONE: (323) 981-3369
LICENSING EVALUATOR SIGNATURE:

DATE: 02/19/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/19/2020
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 33-CC-20191206162630
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: HOORAY MONTESSORI PRESCHOOL
FACILITY NUMBER: 198020164
VISIT DATE: 02/19/2020
NARRATIVE
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The notice of site visit was posted where the parent/guardian of children enter and exit the facility. This notice shall remain posted for 30 consecutive days. Failure to maintain posting as required will result in a $100.00 civil penalty.

Exit interview conducted with the Director, during which appeal rights were explained. A copy of the appeal rights (LIC 9058 01/16) were provided. The Director signature on this report acknowledges receipt of her rights.
SUPERVISOR'S NAME: Claudia GuangorenaTELEPHONE: (323) 981-3417
LICENSING EVALUATOR NAME: Cynthia ReyesTELEPHONE: (323) 981-3369
LICENSING EVALUATOR SIGNATURE:

DATE: 02/19/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/19/2020
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 33-CC-20191206162630
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: HOORAY MONTESSORI PRESCHOOL
FACILITY NUMBER: 198020164
VISIT DATE: 02/19/2020
NARRATIVE
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children ended up scratching each other on the face. Director states she was standing near by watching other children on the play ground however she did not see that happen, she only knows that they were already arguing about the doll house. Both children are not verbal to tell her what happened so she figured that was the reason they scratched each other. The boy is no longer in care. LPA tried to interview the girl. however she is not verbal and didn't want to try to talk.

Based on LPA Interviews conducted and records reviewed and received, the preponderance of evidence standard has been met, therefore the above allegations of Food Service-Facility does not follow menu posted and Responsibility for Providing Care and Supervision: -Daycare children scratched by another day-care child in care is found to be Substantiated. California Code of Regulations, Title 22 Health and Safety Code Section 1596.8595, is being cited on the attached LIC 9099-D

Upon receipt, Huiping (Becky) Huang posted the Notice of Site Visit and the 9099D page (documentation of deficiencies.) This report and the Notice of Site Visit shall be posted for thirty (30) consecutive days. Failure to maintain posting as required will result in a $100 civil penalty.

A copy of this report shall be provided to the parents/guardians of the children currently enrolled by the next business day or immediately upon return. A copy of this report shall also be provided to the parents/guardians of any children newly enrolled at the facility for the next 12 months.

The LIC 9224 Acknowledgement of Receipt of Licensing Reports must be maintained in each child's file immediately upon receipt from the parent.

LPA provided Huiping (Becky) Huang with a blank copy of the LIC 9224 Acknowledgement of Receipt of Licensing Report.

Exit interview conducted with Huiping (Becky) Huang during which appeal rights were given and explained.

A copy of the Appeal Rights (LIC 9058 01/16) was provided. The Director signature on this report acknowledges receipt of rights. Consultation was also conducted on this date.
SUPERVISOR'S NAME: Claudia GuangorenaTELEPHONE: (323) 981-3417
LICENSING EVALUATOR NAME: Cynthia ReyesTELEPHONE: (323) 981-3369
LICENSING EVALUATOR SIGNATURE:

DATE: 02/19/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/19/2020
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 33-CC-20191206162630
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: HOORAY MONTESSORI PRESCHOOL
FACILITY NUMBER: 198020164
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/19/2020
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
02/19/2020
Section Cited
CCR
101229(a)(1)
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Responsibility for Providing Care and Supervision: The licensee shall provide care and supervision as necessary to meet the children's needs. No child(ren) shall be left without the supervision of a teacher at any time. Supervision shall include visual observation. This requirement was not met as evidenced by: Director stated two children
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Director states she will write a statement explaining how the violation will be corrected and prevention of future incidents.
It will be submitted to LPA by the POC due date of 02/28/2020.
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were fighting to play in the putdoor play house and both children scratched each other o the face. Director states she was near by watching other children and did not see the incident. This poses an immediate risk to the health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Claudia GuangorenaTELEPHONE: (323) 981-3417
LICENSING EVALUATOR NAME: Cynthia ReyesTELEPHONE: (323) 981-3369
LICENSING EVALUATOR SIGNATURE:

DATE: 02/19/2020
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/19/2020
LIC9099 (FAS) - (06/04)
Page: 6 of 6