198020164-9-9-2021-33-CC-BVON-C7BSU7-20210929141038

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198020164
Report Date: 09/09/2021
Date Signed: 09/09/2021 01:56:36 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/01/2021 and conducted by Evaluator Thelma Razo

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20210701105012

FACILITY NAME:	HOORAY MONTESSORI PRESCHOOL		FACILITY NUMBER:	198020164
ADMINISTRATOR:	HUIPING HUANG		FACILITY TYPE:	850
ADDRESS:	136 S. BANDY AVE		TELEPHONE:	(626) 833-3729
CITY:	WEST COVINA	STATE: CA	ZIP CODE:	91790
CAPACITY:	41	CENSUS: 19	DATE:	09/09/2021
		UNANNOUNCED	TIME BEGAN:	12:44 PM
MET WITH:	Huiping Huang, Director		TIME COMPLETED:	02:00 PM

ALLEGATION(S):

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Staff is aggressive with children in care.
Staff uses inappropriate discipline.
Staff/Adult in facility yell at others while children are present.
Facility not providing nutritious meals.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Thelma Razo conducted a subsequent complaint visit to deliver the findings of the above mentioned allegations. LPA met with Licensee Huiping Huang aka Becky and stated the purpose of the visit.
On 7/7/2021, LPA held an Initial 10-Day Visit and interviewed Staff #1, and obtained Admission Agreement and LIC 9040 Child Care Facility Roster. Together with staff, LPA toured the facility to include 4 classrooms, outdoor play area, bathrooms and kitchen.
On 7/30/2021, LPA interviewed Licensee Huiping Huang, 4 children and 1 staff. LPA obtained daily activity schedule, Parent's Handbook, lunch and snack menu for the month of July and August, and LIC501 Personnel Report.
LPA interviewed 4 parents over the phone on 8/31/2021 and 2 staff on 9/3/2021.

Allegation #1: Staff is aggressive with children in care.
Specifically, it was alleged that staff grabbed the children's arms when they are in trouble. Various interviews have indicated that staff were not rough with the children. They use words to correct their behaviors. There are no disclosures that staff grabbed children's arms. Based on the information gathered and interviews,

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3365
LICENSING EVALUATOR NAME: Thelma Razo	TELEPHONE: (323) 981-3387
LICENSING EVALUATOR SIGNATURE:	DATE: 09/09/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/09/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 6

Control Number 33-CC-20210701105012

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: HOORAY MONTESSORI PRESCHOOL	FACILITY NUMBER: 198020164
	VISIT DATE: 09/09/2021

NARRATIVE

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there were no evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore at this time the above allegation is unsubstantiated

Allegation #2: Staff uses inappropriate discipline.
Specifically, it was alleged that staff keep children in their highchairs for hours because they are crying. During the facility tour on 7/7/2021, LPA did not observe any highchair throughout the facility, both inside and outside. Various interviews have indicated that the facility did not have highchair on the premises. Based on the information gathered, observation, and interviews, there were no evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore at this time the above allegation is unsubstantiated

Allegation #3: Staff/Adult in facility yell at others while children are present.
Specifically, Adults were yelling at each other and other staff in the presence of the children. Various interviews have indicated that there were no witnesses on the alleged yelling by adults and no disclosures that this event has happened in the facility. Based on the information gathered and interviews, there were no evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore at this time the above allegation is unsubstantiated .

Allegation #4: Facility not providing nutritious meals.
Specifically, the facility was serving rice for lunch daily. LPA reviewed the facility lunch menu for the month of July and August and observed different menus and food items served for lunch. During the inspection on 7/7/2021, LPA observed food supplies to include meat, cereals, fruits, vegetables, grains and dairy products. Ingredients for the lunch menu for that day were available at the time of the inspection. Lunch menu included chicken curry, squash, rice, milk and tangerine. On 7/30/2021, while at the facility, Licensee came with take-out pizzas and observed it was served for lunch with milk and fresh apple. Note that said food items were listed on the lunch menu for the day There were no disclosures that rice was served daily for lunch. Based on the information gathered, observation, and interviews, there were no evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore at this time the above allegation is unsubstantiated .

SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3365
LICENSING EVALUATOR NAME: Thelma Razo	TELEPHONE: (323) 981-3387
LICENSING EVALUATOR SIGNATURE:	DATE: 09/09/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/09/2021

LIC9099 (FAS) - (06/04)

Page: 2 of 6

Control Number 33-CC-20210701105012

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: HOORAY MONTESSORI PRESCHOOL	FACILITY NUMBER: 198020164
	VISIT DATE: 09/09/2021

NARRATIVE

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There were no deficiencies cited on the above mentioned allegations per Title 22 Division 12.

The Notice of Site Visit was posted where the parent/guardian of children enter and exit the facility. This notice shall remain posted for 30 consecutive days. Failure to maintain posting as required will result in a $100.00 civil penalty.

Exit interview held, copy of report and Appeal Rights were provided.

SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3365
LICENSING EVALUATOR NAME: Thelma Razo	TELEPHONE: (323) 981-3387
LICENSING EVALUATOR SIGNATURE:	DATE: 09/09/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/09/2021

LIC9099 (FAS) - (06/04)

Page: 3 of 6

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/01/2021 and conducted by Evaluator Thelma Razo

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20210701105012

FACILITY NAME:	HOORAY MONTESSORI PRESCHOOL		FACILITY NUMBER:	198020164
ADMINISTRATOR:	HUIPING HUANG		FACILITY TYPE:	850
ADDRESS:	136 S. BANDY AVE		TELEPHONE:	(626) 833-3729
CITY:	WEST COVINA	STATE: CA	ZIP CODE:	91790
CAPACITY:	41	CENSUS: 19	DATE:	09/09/2021
		UNANNOUNCED	TIME BEGAN:	12:44 PM
MET WITH:	Huiping Huang, Director		TIME COMPLETED:	02:00 PM

ALLEGATION(S):

1
2
3
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5
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7
8
9

Staff not providing adequate food service.

INVESTIGATION FINDINGS:

1
2
3
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5
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Licensing Program Analyst (LPA) Thelma Razo conducted a subsequent complaint visit to deliver the findings of the above mentioned allegation. LPA met with Licensee Huiping Huang aka Becky and stated the purpose of the visit.
On 7/7/2021, LPA held an Initial 10-Day Visit and interviewed Staff #1, and obtained Admission Agreement and LIC 9040 Child Care Facility Roster. Together with staff, LPA toured the facility to include 4 classrooms, outdoor play area, bathrooms and kitchen.
On 7/30/2021, LPA interviewed Licensee Huiping Huang, 4 children, and 1 staff. LPA obtained daily activity schedule, Parent's Handbook, lunch and snack menu for the month of July and August, and LIC501 Personnel Report.
LPA interviewed 4 parents over the phone on 8/31/2021 and 2 staff on 9/3/2021.
The allegation was that staff not providing adequate food service. Specifically, it was alleged that snack is provided once a day. Per Licensee, the school iopens from 7:30AM-6PM with children enrolled either full time or part-time. According to the Admission Agreement, snacks are provided. Various interviews have revealed that snack is provided in the afternoon only. A review of the Parent Handbook, snack menu and daily activity have validated the statements made during interviews. Based on LPA’s observations, interviews, and

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3365
LICENSING EVALUATOR NAME: Thelma Razo	TELEPHONE: (323) 981-3387
LICENSING EVALUATOR SIGNATURE:	DATE: 09/09/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/09/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 4 of 6

Control Number 33-CC-20210701105012

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: HOORAY MONTESSORI PRESCHOOL	FACILITY NUMBER: 198020164
	VISIT DATE: 09/09/2021

NARRATIVE

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record reviews, the preponderance of the evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, Title 22, Division 12 is being cited on the attached LIC9099-D.

The Notice of Site Visit was posted where the parent/guardian of children enter and exit the facility. This notice shall remain posted for 30 consecutive days. Failure to maintain posting as required will result in a $100.00 civil penalty.

Exit interview held, copy of reports and Appeal Rights provided.

SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3365
LICENSING EVALUATOR NAME: Thelma Razo	TELEPHONE: (323) 981-3387
LICENSING EVALUATOR SIGNATURE:	DATE: 09/09/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/09/2021

LIC9099 (FAS) - (06/04)

Page: 5 of 6

Control Number 33-CC-20210701105012

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: HOORAY MONTESSORI PRESCHOOL	FACILITY NUMBER: 198020164
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 09/09/2021

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 09/16/2021 Section Cited CCR 101227(5)(A)	1 2 3 4 5 6 7	Food Services. Full-day programs shall offer a midmorning and a midafternoon snack daily. This requirement was not met as evidenced by center only offers afternoon snack when it has a full-day program. This poses a potential health and safety risk to the children in care.	1 2 3 4 5 6 7	During this visit, LPA observed morning snack was included in the snack menu and daily activity. Deficiency was cleared during this inspection.
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3365
LICENSING EVALUATOR NAME: Thelma Razo	TELEPHONE: (323) 981-3387
LICENSING EVALUATOR SIGNATURE:	DATE: 09/09/2021

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/09/2021

LIC9099 (FAS) - (06/04)

Page: 6 of 6