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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198020436
Report Date: 07/02/2024
Date Signed: 07/02/2024 12:29:54 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/10/2024 and conducted by Evaluator Mary Silva
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20240510094051
FACILITY NAME:COVINA-VALLEY CHILDREN'S CENTERFACILITY NUMBER:
198020436
ADMINISTRATOR:VANESSA BURGUENOFACILITY TYPE:
850
ADDRESS:4400 N. ROXBURGHTELEPHONE:
(626) 472-6330
CITY:COVINASTATE: CAZIP CODE:
91722
CAPACITY:140CENSUS: 33DATE:
07/02/2024
UNANNOUNCEDTIME BEGAN:
08:55 AM
MET WITH:Christian Aleman, PrincipalTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Staff handled child in a rough manner.
Staff conduct poses a risk to children in care.
Staff yelled at child in care.
INVESTIGATION FINDINGS:
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On 07/02/2024 Licensing Program Analyst (LPA) Mary Silva conducted a subsequent complaint inspection to conclude the investigation regarding the above complaint allegations. The purpose of the inspection was explained. LPA met with Christian Aleman. LPA was guided on a tour of the facility. There was a total of 33 children present and 8 staff.
Complainant Alleged
Staff handled child in a rough manner.
Staff conduct poses a risk to children in care.
Staff yelled at child in care.

During this investigation, LPA obtained a copy of the facility roster, reviewed file for child #1, reviewed sign in sheets, personnel report, incident report, staff declaration, admission agreement, parent contract, copy of police report, copy of SCAR and an email from parent #3.
__________________________Page 1______________________
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Mary Silva
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 33-CC-20240510094051
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: COVINA-VALLEY CHILDREN'S CENTER
FACILITY NUMBER: 198020436
VISIT DATE: 07/02/2024
NARRATIVE
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 LPA conducted interviews with reporting party, principal, supervisor, director of personnel, Staff # 1, Staff #2, Staff #3, Staff #4, Child #1, Child #2 and Child #3, and three parents of children in care.

Regarding the allegation: Staff handled child in a rough manner. During the course of interviews conducted, with facility principal, staff #1, staff #2, and child #1, disclosures were made that corroborates with the above complaint allegation. On 05/03/24 at approximately 9:30am staff #1 reported to principal of an incident witnessed during promotional rehearsal in the classroom. Staff #1 witnessed staff #4 grab child #1’s right arm and move them to the front of the line, child yelled “ouch it hurts”, child was told to sit in the back of room. Staff #2 witnessed child #1 crying as they were sitting in the back of the room and asked what occurred. Child #1 stated staff #4 pulled right arm because they were not paying attention, in addition child # 1 disclosed staff #4 placed their knee in the back of child’s leg during nap time. During department interviews child #1 disclosed and demonstrated how staff #4 placed hand around child’s right arm and pulled back.

Regarding the allegation: Staff conduct poses a risk to children in care. During department interviews staff #3 disclosed to have smelled alcohol on staff #4’s breath, this incident occurred on 05/03/24. Further disclosures were made by parent #1 and parent #3 concerning staff #4 appeared to be under the influence of alcohol. This observation was reported to facility on varies occasion one in the month of March and one in the month of April. Per principal law enforcement was called due to the incidents that occurred on 05/03/24. At the time police officers arrived staff #4 was sent home and placed on a temporary leave of absence for a week.
Regarding the allegation: Staff yelled at child in care. Based on interviews conducted with child #1, child #2 and child #3, they stated staff #4 uses outside voice in the classroom. Per child #3 they heard staff #4 yell at child #1 and child #2. Parent #3 submitted an email to facility as they witnessed during pick up on 04/25/24 staff #4 “got down in front of child’s #2 face in an aggressive manner to get their attention, child looked intimated, broke down and cried in the car”. In addition, parent #1 stated on varies occasions has heard staff #4 raised their voice during the time children are being picked up.

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SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Mary Silva
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 33-CC-20240510094051
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: COVINA-VALLEY CHILDREN'S CENTER
FACILITY NUMBER: 198020436
VISIT DATE: 07/02/2024
NARRATIVE
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Based on interviews conducted and review of documents obtained, the preponderance of evidence standard has been met, therefore, the above allegations are found to be substantiated. California Code of Regulations (Title 22 Division & Chapter), are being cited on the attached deficiencies page LIC 9099-D. These incidents pose an immediate Health and Safety risk to clients in care.

Upon receipt of this report, the licensee shall post ANY licensing report documenting a type “A” citation. This must remain posted for 30 days during hours of operation. In addition to posting this report, the director will provide copies to the parents of the children in care for up to one year. A copy of the LIC 9224 - Acknowledgement of Receipt of Licensing Reports was explained and provided to the Director.
The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site inspection by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

An exit interview was conducted with the principal Christian Aleman, a copy of the report and appeal rights was provided.

_______________________Page 3_______________________________
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Mary Silva
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 33-CC-20240510094051
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: COVINA-VALLEY CHILDREN'S CENTER
FACILITY NUMBER: 198020436
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/02/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/02/2024
Section Cited
CCR
101223(a)(3)
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101223(a)(3)The licensee shall ensure that each child is accorded the following personal rights: To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions of a punitive nature, including, but not limited to: interference with eating, sleeping or toileting; or withholding shelter, clothing, medication or aids to physical functioning. This requirement was not met as evidenced by:
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Site administrators will conduct informal classroom visits and maintain a log of visits beginning 07/02/24. Licensing staff will have access to view logs upon request. Site administration will offer staff training towards procedures and protocol for the handling of student incidents and proper staff conduct with children, in addition facility will view video on personal rights: www.ccld.childcarevideos.org
Facility will submit copy of sign in sheet, and agenda by August 16, 2024.
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Based on interviews conducted, the facility did not comply with the section cited above as evidenced by disclosures made during department interviews, staff #4 handled child#1 in a rough manner which poses an immediate risk of the health, safety, and personal rights of children in care.
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Licensing staff offered facility TSP program for further support.
Type A
07/03/2024
Section Cited
CCR
101223(a)(1)
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101223(a)(1) The licensee shall ensure that each child is accorded the following personal rights: To be accorded dignity in his/her personal relationships with staff and other persons. This requirement was not met as evidenced by:
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Site administrators will conduct informal classroom visits and maintain a log of visits beginning 07/02/24. Licensing staff will have access to view logs upon request. Site administration will offer staff training towards procedures and protocol for the handling of student incidents and proper staff conduct with children, in addition facility will view video on personal rights: www.ccld.childcarevideos.org
Facility will submit copy of sign in sheet, and agenda by August 16, 2024.
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Based on interviews conducted, the facility did not comply with the section cited above as evidenced by disclosures made during department interviews, staff #4 's conduct poses an immediate risk to children in care.
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Licensing staff offered facility TSP program for further support.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Mary Silva
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 33-CC-20240510094051
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: COVINA-VALLEY CHILDREN'S CENTER
FACILITY NUMBER: 198020436
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/02/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/03/2024
Section Cited
CCR
101223(a)(3)
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2
3
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7
101223(a)(3) The licensee shall ensure that each child is accorded the following personal rights: To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions of a punitive nature, including, but not limited to: interference with eating, sleeping or toileting; or withholding shelter, clothing, medication or aids to physical functioning.
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Site administrators will conduct informal classroom visits and maintain a log of visits beginning 07/02/24. Licensing staff will have access to view logs upon request. Site administration will offer staff training towards procedures and protocol for the handling of student incidents and proper staff conduct with children, in addition facility will view video on personal rights: www.ccld.childcarevideos.org
Facility will submit copy of sign in sheet, and agenda by August 16, 2024.
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Based on interviews conducted, the facility did not comply with the section cited above as evidenced by disclosures made during department interviews, staff #4 yell at children in care, which poses an immediate risk of the health, safety, and personal rights of children in care.
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Licensing staff offered facility TSP program for further support.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Mary Silva
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5