198020712-3-2-2022-33-CC-CGUA-CDPTCS-20220421143709

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198020712
Report Date: 03/02/2022
Date Signed: 03/02/2022 03:51:40 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/23/2022 and conducted by Evaluator Fabiola Vasquez

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20220223154755

FACILITY NAME:	JOYS CHILDRENS LEARNING CENTER INC		FACILITY NUMBER:	198020712
ADMINISTRATOR:	CYPRIAN, JOY & CRYSTAL		FACILITY TYPE:	830
ADDRESS:	13334 RAMONA BLVD. UNIT 1		TELEPHONE:	(626) 675-8223
CITY:	BALDWIN PARK	STATE: CA	ZIP CODE:	91706
CAPACITY:	24	CENSUS: 9	DATE:	03/02/2022
		UNANNOUNCED	TIME BEGAN:	11:30 AM
MET WITH:	Crystal Cyprian, Director		TIME COMPLETED:	01:30 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Due to lack of supervision a daycare child was bitten.
Facility staff failed to provide a safe and comfortable environment for daycare child in care.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 03/02/22 LPA Fabiola Vasquez conducted an unannounced 10- Day complaint inspection. LPA meet with Selina Villanueva, Office Manager-Superviso who guided LPA on tour of the facility there were 9 children present with 8 staff. Shortly Crystal Cyprian, Director arrived and continued with the tour. LPA explained the purpose of the visit is to investigate the above allegations.
Throughout the course of the investigation, interviews were conducted with Reporting Party (RP), Director, Staff (S) S1, S2, S3. Children Roster and an ouch report were obtained. Documentation in the form of a Sign in and Sign out sheet were reviewed.
Based on the evidence obtained during the investigation through, interviews, observation, and review of records, there were no disclosures made that support the allegation. "Due to lack of supervision a daycare child was bitten" There were statements made by RP that child was inspected at home where a bite on the left index finger was discovered. There were collaborating statements made by S1, S2, and S3 that they were unaware of a bite. Statement disclosed during director interview that the parent did not contact the school to inform or ask about the bite on the index left finger.
PAGE I OF 2

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Claudia Guangorena	TELEPHONE: (323) 981-3417
LICENSING EVALUATOR NAME: Fabiola Vasquez	TELEPHONE: (626) 361-1267
LICENSING EVALUATOR SIGNATURE:	DATE: 03/02/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/02/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 33-CC-20220223154755

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: JOYS CHILDRENS LEARNING CENTER INC	FACILITY NUMBER: 198020712
	VISIT DATE: 03/02/2022

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Based on the evidence obtained during the investigation through, interviews, observation, and review of records, there were no disclosures made that support the allegation "Facility staff failed to provide a safe and comfortable environment for daycare child in care" Statements made by staff that on site they have noticed a certain odor. During the visit LPA did not observe anyone smoking or smell any odor of any kind. Staff may be smoking before and after work hours where the smell stays on the clothes and comes inside. Collaborating statements were made by Director, S1, S2, S3, no one has been observed smoking in the facility or bringing anything inside.

Due to information and statements initially stated during interviews. The allegations has been determined to be Unsubstantiated. A finding of Unsubstantiated means that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are unsubstantiated.

Exit phone interview has been conducted with Crystal Cyprian, Director. Appeal Rights were verbally explained and provided to Licensee as well. A copy of this report (LIC 9099) along with the Appeal Rights LIC ( 9058) has been signed by LPA Vasquez.

A Notice of Site Visit was provided.

PAGE 2 OF 2

SUPERVISOR'S NAME: Claudia Guangorena	TELEPHONE: (323) 981-3417
LICENSING EVALUATOR NAME: Fabiola Vasquez	TELEPHONE: (626) 361-1267
LICENSING EVALUATOR SIGNATURE:	DATE: 03/02/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/02/2022

LIC9099 (FAS) - (06/04)

Page: 2 of 2