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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198020735
Report Date: 10/01/2021
Date Signed: 10/01/2021 01:37:44 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/10/2021 and conducted by Evaluator Thelma Razo
COMPLAINT CONTROL NUMBER: 33-CC-20210910152938
FACILITY NAME:REAL LIFE PRESCHOOLFACILITY NUMBER:
198020735
ADMINISTRATOR:LILY TALAMANTESFACILITY TYPE:
850
ADDRESS:804 E. FOOTHILL BLVD.TELEPHONE:
(626) 214-5944
CITY:GLENDORASTATE: CAZIP CODE:
91741
CAPACITY:123CENSUS: 48DATE:
10/01/2021
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Brooke Haslett, StaffTIME COMPLETED:
01:45 PM
ALLEGATION(S):
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Daycare children not wearing masks.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Thelma Razo made a subsequent complaint visit to deliver findings on the above-mentioned allegation.
On 9/16/2021 at 9:38AM, Licensing Program Analyst (LPA) Thelma Razo arrived at the center and met with center staff Brooke Haslett. LPA toured the center with Ms. Haslett at 10:12AM to include 7 classrooms, and bathrooms. LPA interviewed 4 children and 4 staff. On 9/30/2021, LPA interviewed 4 parents over the phone.

During the facility tour on 9/16/2021 at 10:12AM, LPA observed postings to wear mask at the main entry way of the school and on each classroom (7 out of 7 classrooms). LPA observed 6 out of 52 children present were wearing masks indoor. Staff have indicated that children were encouraged to wear face coverings but most of the children refused or were uncomfortable wearing them and either take them off while in class or rip them off. However, there were no statement that indicate children were constantly reminded to wear mask as a precaution due to the pandemic or what other steps were done to encourage wearing of the mask indoor. One new staff was not even aware that children are required to wear a mask. Per Ms. Haslett, parents are required to bring mask for their children and to place a spare in their individual cubbies. However, during the tour on 9/16/2021, LPA observed 5 masks placed either on their cubbies or backpacks.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Thelma Razo
LICENSING EVALUATOR SIGNATURE:

DATE: 10/01/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/01/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 33-CC-20210910152938
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: REAL LIFE PRESCHOOL
FACILITY NUMBER: 198020735
VISIT DATE: 10/01/2021
NARRATIVE
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Out of fifty-two children, only 11 children brought their masks. There was no disclosure as to how the center handle the situation when children come without their masks.

This center was licensed to serve children age two to five years old. Per the California Department of Public Health (CDPH) "Guidance for the Use of Face Coverings" issued on 07/28/21, all persons, regardless of vaccination status are required to wear masks indoors, including K-12 schools, childcare and other youth settings because they are currently ineligible for vaccines and are therefore unvaccinated. This same guidance stated that, "In general, people do not need to wear masks when outdoors and that persons younger than two years old are exempt from wearing masks due to the risk of suffocation.” A copy of the guidance from CDPH was provided during this visit.

Based on LPA’s observation, interviews, and record review, the preponderance of the evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 is being cited on the attached LIC9099-D.

The notice of site visit was posted where the parent/guardian of children enter and exit the facility. This notice shall remain posted for 30 consecutive days. Failure to maintain posting as required will result in a $100.00 civil penalty.

Exit interview conducted with Ms. Haslett during which appeal rights were explained. A copy of the Appeal Rights and report provided.
SUPERVISOR'S NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Thelma Razo
LICENSING EVALUATOR SIGNATURE:

DATE: 10/01/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/01/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 33-CC-20210910152938
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: REAL LIFE PRESCHOOL
FACILITY NUMBER: 198020735
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/01/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/15/2021
Section Cited
CCR
101223(a)(2)
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Personal Rights. To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.
This requirement is not met as evidenced by: On 9/16/2021, LPA observed during the facility tour that there were 6 out of 52 children present wearing their masks
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Staff in charge is to come up with a plan to address the issue and submit to LPA Razo by due date 10/8/2021.
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indoor. Only 11 children brought their masks when postings have indicated that children is to wear mask. This is not in line with CA Department of Public Health requirement for children to wear mask indoor in child care setting. This poses a potential health and safety risk to the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Thelma Razo
LICENSING EVALUATOR SIGNATURE:

DATE: 10/01/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/01/2021
LIC9099 (FAS) - (06/04)
Page: 3 of 3