198400028-3-18-2021-54-CC-KCHS-C2ASYD-20210421141721

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198400028
Report Date: 03/18/2021
Date Signed: 03/18/2021 01:47:23 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/14/2020 and conducted by Evaluator Warren Birks

PUBLIC

COMPLAINT CONTROL NUMBER: 54-CC-20201214135357

FACILITY NAME:	GIANT STEPS CHILD CARE CENTER		FACILITY NUMBER:	198400028
ADMINISTRATOR:	REBECCA GENTNER		FACILITY TYPE:	850
ADDRESS:	6951 OBISPO AVE		TELEPHONE:	(562) 212-5764
CITY:	LONG BEACH	STATE: CA	ZIP CODE:	90805
CAPACITY:	108	CENSUS: 22	DATE:	03/18/2021
		UNANNOUNCED	TIME BEGAN:	07:35 AM
MET WITH:	Claudia Ceballos		TIME COMPLETED:	10:15 AM

ALLEGATION(S):

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Facility is out of ratio

INVESTIGATION FINDINGS:

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This complaint inspection was conducted by Licensing Program Analyst (LPA) Warren Birks. Due to COVID-19 and precautionary measures, this inspection was conducted via teleconference with Director Claudia Ceballos. Classrooms had the following ratios: Room 2 (4 children; 1 Teacher); Room 3 (5 children; 1 Teacher); Room 4 (6 children; 1 teacher) and Room 5 (7 children 1 teacher).

During the course of the investigation, LPA interviewed staff, conducted unannouced tele-inspections, and reviewed electronic parent sign in data. There were no disclosures to corroborate the allegation. LPA observed the facility within ratio during unannouced tele-inspections. The electronic sign in data for dates in December indicated that attendance never exceeded 12 children per classroom. Thus, the each classroom could operate with only one teacher at anytime throught the day. (Note: data did not record ratio so there is no way to know if the ratios were fully in compliance to make the allegation unfounded). There was also no addidtional disclosure available that would assist in substantiating the allegation. Director Claudia Ceballos indicated that the complaint allegation was more about a request to provide one on one ratio care (Continued)

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Karen Chambers	TELEPHONE: (323) 980-4934
LICENSING EVALUATOR NAME: Warren Birks	TELEPHONE: 323-981-3373
LICENSING EVALUATOR SIGNATURE:	DATE: 03/18/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 54-CC-20201214135357

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: GIANT STEPS CHILD CARE CENTER	FACILITY NUMBER: 198400028
	VISIT DATE: 03/18/2021

NARRATIVE

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than about meeting Title 22 ratio standards. Director Ceballos indicated due to the nature of the operations, she could not meet a verbal request for one on one care (and that is what the allegation is referring too). LPA received no other comment regarding this information.

Therefore at this time the above allegations are Unsubstantiated. This report and appeal rights will be sent to the Licensee via email with a read receipt to confirm receipt of the report. Exit interview conducted with Director Ceballos via teleconference.

SUPERVISOR'S NAME: Karen Chambers	TELEPHONE: (323) 980-4934
LICENSING EVALUATOR NAME: Warren Birks	TELEPHONE: 323-981-3373
LICENSING EVALUATOR SIGNATURE:	DATE: 03/18/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2021

LIC9099 (FAS) - (06/04)

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