198400028-4-8-2022-54-CC-TCON-CE3UFZ-20220503153332

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198400028
Report Date: 04/08/2022
Date Signed: 04/08/2022 12:54:45 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/04/2022 and conducted by Evaluator Randy Derraco

PUBLIC

COMPLAINT CONTROL NUMBER: 54-CC-20220204143901

FACILITY NAME:	GIANT STEPS CHILD CARE CENTER		FACILITY NUMBER:	198400028
ADMINISTRATOR:	REBECCA GENTNER		FACILITY TYPE:	850
ADDRESS:	6951 OBISPO AVE		TELEPHONE:	(562) 212-5764
CITY:	LONG BEACH	STATE: CA	ZIP CODE:	90805
CAPACITY:	108	CENSUS: 59	DATE:	04/08/2022
		UNANNOUNCED	TIME BEGAN:	11:45 AM
MET WITH:	Director - Claudia Ceballos		TIME COMPLETED:	01:05 PM

ALLEGATION(S):

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Staff yells at children
Staff forces children to nap
Facility is not following Covid guidelines

INVESTIGATION FINDINGS:

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Licensing program analyst (LPA), Randy Derraco, conducted an unnounced complaint inspection to the above facility on 04/08/22 at 11:45 AM. The purpose of this visit is to conclude the investigation and deliver findings. LPA was met with director, Claudia Ceballos, who guided LPA on a tour of the facility. The facility was observed to be clean and in good repair. LPA observed 15 adults and 59 children in care.

During the course of the investigation, LPA conducted interviews with director, staff, children and parents. All pertinent documentation was collected. No disclosures were made by interviewed parties to corroborate the allegations. LPA observed staff members raising their voice in order to get the attention of the children in care. No child interviewed indicated that any of the teachers yell at them. Staff members interviewed state that if a child is unable to nap, they comfort the child or give the child a book to read to keep them from disturbing the other children. Children interviewed state when they can't sleep, they just continue to lay down. Director explained to LPA that the Brightwheel app is used to communicate with parents
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Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Trevino Cochran	TELEPHONE: (323) 981-3385
LICENSING EVALUATOR NAME: Randy Derraco	TELEPHONE: (323) 981-3431
LICENSING EVALUATOR SIGNATURE:	DATE: 04/08/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 54-CC-20220204143901

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: GIANT STEPS CHILD CARE CENTER	FACILITY NUMBER: 198400028
	VISIT DATE: 04/08/2022

NARRATIVE

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regarding the health status of their children prior to drop off. The app is also used to communicate shift changes between staff members. Most parents interviewed had no concerns with how their child is treated and would recommend the facility to their family and friends. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted, appeal rights provided, and report was reviewed with the director Claudia Ceballos

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SUPERVISOR'S NAME: Trevino Cochran	TELEPHONE: (323) 981-3385
LICENSING EVALUATOR NAME: Randy Derraco	TELEPHONE: (323) 981-3431
LICENSING EVALUATOR SIGNATURE:	DATE: 04/08/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2022

LIC9099 (FAS) - (06/04)

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