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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198400110
Report Date: 07/24/2025
Date Signed: 07/24/2025 11:28:47 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/30/2025 and conducted by Evaluator Keneisha Dunlap
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20250530142323
FACILITY NAME:BRIGHT HORIZONS AT UNIVERSITY PARK (USC)FACILITY NUMBER:
198400110
ADMINISTRATOR:AILEEN VALINO-CAMCAMFACILITY TYPE:
830
ADDRESS:2716 SEVERANCE STTELEPHONE:
(310) 692-5164
CITY:LOS ANGELESSTATE: CAZIP CODE:
90089
CAPACITY:80CENSUS: 37DATE:
07/24/2025
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Facility Representative- Gabriela ValdiviaTIME COMPLETED:
11:35 AM
ALLEGATION(S):
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Personal Rights
INVESTIGATION FINDINGS:
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On July 24, 2025, Licensing Program Analyst (LPA) Keneisha Dunlap conducted an unannounced Complaint Inspection to deliver findings for the above allegations. LPA Dunlap announced the purpose of the visit and was allowed entry into the facility by the Facility Representative- Gabriela Valdivia.

During the course of this investigation conducted by LPA Dunlap, interviews were conducted with Reporting Party (RP), facility staff, and interviews with parents. LPA Dunlap reviewed communication logs, facility handbooks (employee and parent), medical records, written statements, and documents related to training and reprimand.
The Reporting Party stated that C1 had an unexplained injury while in care that required medical treatment. LPA Dunlap's interview with the Reporting Party confirmed this account.

Interviews with Parents #2-8 consistently revealed high satisfaction with the center, with all parents
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Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Keneisha Dunlap
LICENSING EVALUATOR SIGNATURE:

DATE: 07/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 54-CC-20250530142323
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: BRIGHT HORIZONS AT UNIVERSITY PARK (USC)
FACILITY NUMBER: 198400110
VISIT DATE: 07/24/2025
NARRATIVE
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recommending the center and reporting no concerns regarding the safety or well-being of their children. Communication from the center about incidents and concerns was universally praised as "very effective," "perfect," and "on point," often utilizing an app for real-time updates and photos. Parents highlighted positive aspects such as strong teacher engagement, good staff-to-child ratios, and overall positive experiences.

Staff interviews and written statements consistently describe C1 becoming inconsolably upset and crying extensively during a transition from the yard to the classroom. Staff #2 recalled holding C1's hand to prevent C1 from running, which Staff #2 stated caused C1 to cry due to "strong emotions." Staff #2 admitted telling Staff #6 and Staff #7, "C1 is crying because I grabbed them." Staff #3 verified overhearing Staff #2 say, "They are crying because I grabbed them," and observed C1 touching an elbow while crying at pickup. Staff #1 observed C1 crying persistently, noting C1 was unusually attached and distraught, and heard Staff #2 admit to grabbing C1. Staff #5 overheard Staff #2 yelling at C1 and confronted Staff #2 about the inappropriate method, advising focus on comforting C1. A number of Staff attempted to console C1 with hugs, snacks, and apologies, but C1 continued crying for an extended period, even after a diaper change. Staff #6 confirmed an internal investigation concluded the injury was accidental due to Staff #2 grabbing C1's hand during transition. Staff #7 confirmed that Staff #2's action of holding C1's hand, as described, would violate the staff handbook's prohibition against forcible restraining, leading to retraining and a counseling memo for Staff #2.

Based on these findings, Staff 2 actions were not found to be with ill intent; the grabbing occurred in an attempt to prevent C1 from running away from the classroom during transition from outside. However, the injury occurred while C1 was under the facility's care and was a direct result of a staff member's action, necessitating medical treatment. There is a preponderance of evidence to support that the unexplained injury while in care that required medical treatment occurred. Therefore, this allegation is SUBSTANTIATED.

Type B deficiency will be cited today.

A notice of site visit was given and must remain posted for 30 days.

Appeal Rights explained and given to Facility Representative- Gabriela Valdivia.

Exit interview was conducted with Facility Representative- Gabriela Valdivia.

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SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Keneisha Dunlap
LICENSING EVALUATOR SIGNATURE:

DATE: 07/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 54-CC-20250530142323
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: BRIGHT HORIZONS AT UNIVERSITY PARK (USC)
FACILITY NUMBER: 198400110
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/24/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/24/2025
Section Cited
CCR
101223(a)(3)
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To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a of a punitive nature including but not limited to:
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The facility stated that they will retrain the staff about physical interactions between staff and children, and positive gudiance and interactions with children. The training will also include how to handle children who may or may not Nurses Elbow.
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interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning.



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The facility will send LPA a copy of agenda, any handouts, and sign in sheet for the meeting. All items must be received on or before August 24, 2025.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Keneisha Dunlap
LICENSING EVALUATOR SIGNATURE:

DATE: 07/24/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2025
LIC9099 (FAS) - (06/04)
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