210111549-9-12-2025-05-CC-AZEA-DLNRB2-20250919125200

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 210111549
Report Date: 09/12/2025
Date Signed: 09/12/2025 04:49:20 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/17/2025 and conducted by Evaluator Jaclyn Naves

PUBLIC

COMPLAINT CONTROL NUMBER: 05-CC-20250617104748

FACILITY NAME:	SANTA MARGARITA CHILD CARE CENTER		FACILITY NUMBER:	210111549
ADMINISTRATOR:	URYU, ARLEEN		FACILITY TYPE:	850
ADDRESS:	1055 LAS OVEJAS		TELEPHONE:	(415) 499-1277
CITY:	SAN RAFAEL	STATE: CA	ZIP CODE:	94903
CAPACITY:	45	CENSUS: 15	DATE:	09/12/2025
		UNANNOUNCED	TIME BEGAN:	02:10 PM
MET WITH:	Claudia Sanchez		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

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-Staff failed to provide proper accommodation and allowed children to play outside without protective footwear.
-Lack of Supervision

INVESTIGATION FINDINGS:

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Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ali Zebila
LICENSING EVALUATOR NAME: Jaclyn Naves
LICENSING EVALUATOR SIGNATURE:	DATE: 09/12/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/12/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 4

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/17/2025 and conducted by Evaluator Jaclyn Naves

PUBLIC

COMPLAINT CONTROL NUMBER: 05-CC-20250617104748

FACILITY NAME:	SANTA MARGARITA CHILD CARE CENTER		FACILITY NUMBER:	210111549
ADMINISTRATOR:	URYU, ARLEEN		FACILITY TYPE:	850
ADDRESS:	1055 LAS OVEJAS		TELEPHONE:	(415) 499-1277
CITY:	SAN RAFAEL	STATE: CA	ZIP CODE:	94903
CAPACITY:	45	CENSUS: 15	DATE:	09/12/2025
		UNANNOUNCED	TIME BEGAN:	02:10 PM
MET WITH:	Claudia Sanchez		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

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9

Staff hit child in care
Staff allowed child to sleep in unsanitary bedding

INVESTIGATION FINDINGS:

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On September 12, 2025, Licensing Program Analysts (LPAs) Naves and Van conducted an unannounced inspection to finalize this complaint and deliver the findings to the Center. LPAs met with Assistant Director Claudia Sanchez. The purpose of the inspection was explained, and entry to the Center was granted. At the time of inspection, 4 teachers including Assistant Director supervised 15 preschoolers. Director Arleen Uryu was present via telephone.

During the investigation, LPAs conducted interviews with teachers, children, and all involved parties, as well as reviewed all relevant documentation and physical site observations concerning the allegation that a staff member hit a child in care and that staff allowed a child to sleep in unsanitary bedding. The findings indicate there is insufficient evidence to support the claims that a staff member hit a child in care and that staff allowed a child to sleep in unsanitary bedding.

The Department has investigated the allegations mentioned above. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegation is unsubstantiated.

A copy of today's report was given to the Licensee, Claudia sanchez

A Notice of Site Visit was given and must remain posted for 30 days.
Exit interview conducted and report was reviewed with the Licensee, Claudia Sanchez.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ali Zebila
LICENSING EVALUATOR NAME: Jaclyn Naves
LICENSING EVALUATOR SIGNATURE:	DATE: 09/12/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/12/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 4 of 4

Control Number 05-CC-20250617104748

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

FACILITY NAME: SANTA MARGARITA CHILD CARE CENTER	FACILITY NUMBER: 210111549
	VISIT DATE: 09/12/2025

NARRATIVE

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During the inspections on July 28, 2025, and August 5, 2025, both allegations were observed by LPAs. On July 28, 2025, it was observed that a child was climbing on a roughly four-foot bookshelf and jumping down without the teacher's awareness or supervision, leading to a deficiency citation. Additionally, on August 5, 2025, LPAs observed several children playing on the outdoor cement pavement during the hot noon without their footwear.

Since the lack of supervision allegation was addressed during the August 5, 2025, during a case management visit, the allegation would still be substantiated, but no deficiency was issued today.

Based on observation, interview and record review which were conducted, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 are being cited. Please refer to 9099D for more information.

A copy of today's report was given to the Licensee, Claudia Sanchez.

Appeal Rights were given.

A Notice of Site Visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the Licensee, Claudia Sanchez

SUPERVISORS NAME: Ali Zebila
LICENSING EVALUATOR NAME: Jaclyn Naves
LICENSING EVALUATOR SIGNATURE:	DATE: 09/12/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/12/2025

LIC9099 (FAS) - (06/04)

Page: 3 of 4

Control Number 05-CC-20250617104748

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

FACILITY NAME: SANTA MARGARITA CHILD CARE CENTER	FACILITY NUMBER: 210111549
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 09/12/2025

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 09/30/2025 Section Cited CCR 101223(a)(2)	1 2 3 4 5 6 7	101223 Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This requirement was not met as evidenced by:	1 2 3 4 5 6 7	The Center will review the regulation section 101223 Personal Rights and will provide training and implement a plan for all staff to adhere to. The center will provide plan and signatures of all staff once training is done by end of business day 9/30/2025.
	8 9 10 11 12 13 14	Based on observation the center did not comply with the cited above section. On August 5, 2025, LPAs observed several children playing on the outdoor cement pavement during the hot noon without their footwear. This poses a potential health and safety risk to children in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Ali Zebila
LICENSING EVALUATOR NAME: Jaclyn Naves
LICENSING EVALUATOR SIGNATURE:	DATE: 09/12/2025

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/12/2025

LIC9099 (FAS) - (06/04)

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