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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 213000682
Report Date: 05/06/2020
Date Signed: 05/06/2020 12:12:41 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/14/2020 and conducted by Evaluator Cindy Interiano
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20200214164301
FACILITY NAME:HEIDI'S KINDERHAUSFACILITY NUMBER:
213000682
ADMINISTRATOR:ACHERMANN, MARCELLEFACILITY TYPE:
850
ADDRESS:799 PLAZA LINDATELEPHONE:
(415) 899-0029
CITY:NOVATOSTATE: CAZIP CODE:
94947
CAPACITY:46CENSUS: 2DATE:
05/06/2020
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Owner/Director, Marcelle AchermannTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Provider not meeting the needs of child in care
Child left in soiled diapers
INVESTIGATION FINDINGS:
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Due to the current Shelter-in-Place order in effect, Licensing Program Analyst (LPA), Cindy Interiano spoke to Owner/Director, Marcelle Achermann via phone. Facility is currently open for essential workers and had two Preschool children present during today’s call.

During the course of investigation, interviews were conducted with Owner/Director, Staff, Guardians, and Children. Director states ‘diapering’ is ‘built’ into the daily schedule; however, children are checked for soiled diapers throughout the day and changed accordingly. Director and Staff state if a child is soiled and needs assistance in changing, Staff assists child. A child is not left in soiled diaper or soiled clothes for an extended period.

See Page 2. . .
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Alma MaligTELEPHONE: (650) 266-8800
LICENSING EVALUATOR NAME: Cindy InterianoTELEPHONE: (650) 266-8800
LICENSING EVALUATOR SIGNATURE:

DATE: 05/06/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/06/2020
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 05-CC-20200214164301
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
FACILITY NAME: HEIDI'S KINDERHAUS
FACILITY NUMBER: 213000682
VISIT DATE: 05/06/2020
NARRATIVE
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Page 2. . .

Director states when children need assistance, Staff are present to support and assist accordingly. For example, when a child has a runny nose, Staff assist children in keeping their noses wiped; or when a child needs assistance opening an item from their home lunches, Staff assist children. Director states when she or Staff are made aware of a child needing assistance, Staff assist child and make sure the child(ren)’s needs are met.

Although the allegations of child(ren) being left in soiled diapers for an extended period and Provider not meeting the needs of a child in care may have happened or may be valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are found to be 'Unsubstantiated.'
An exit interview was conducted. Appeal rights were given and explained to Director/Owner.



Due to the Shelter-in-Place order, report was emailed to Director/Owner
SUPERVISOR'S NAME: Alma MaligTELEPHONE: (650) 266-8800
LICENSING EVALUATOR NAME: Cindy InterianoTELEPHONE: (650) 266-8800
LICENSING EVALUATOR SIGNATURE:

DATE: 05/06/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/06/2020
LIC9099 (FAS) - (06/04)
Page: 2 of 2