<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 240404967
Report Date: 09/09/2022
Date Signed: 09/09/2022 12:29:19 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/11/2022 and conducted by Evaluator Stephanie Vega-Gonzalez
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20220711152821
FACILITY NAME:BEAR COUNTRY PRESCHOOL & DAY CAREFACILITY NUMBER:
240404967
ADMINISTRATOR:WOLF, REGINA R.FACILITY TYPE:
850
ADDRESS:2115 WARDROBE AVETELEPHONE:
(209) 722-2327
CITY:MERCEDSTATE: CAZIP CODE:
95341
CAPACITY:75CENSUS: 40DATE:
09/09/2022
UNANNOUNCEDTIME BEGAN:
11:20 AM
MET WITH:WOLF, REGINA RTIME COMPLETED:
12:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility staff member is not following reporting requirements.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 09/09/2022, Licensing Program Analyst (LPA) Stephanie Vega-Gonzalez conducted an unannounced complaint inspection at facility to deliver findings for the above-mentioned allegation. LPA met with Director Regina Wolf and Staff #1 who accompanied LPA during tour of facility both inside and outside. LPA explained the allegation and a census was taken. During the investigation, LPA reviewed sign-in/out sheets, “My Ouch Reports”, Bear Country Enrollment Application and Employee Handbook, and reviewed facility records.

LPA interviewed Director, Day Care Staff, Day Care Parents, and Day Care Children. Investigation revealed through evidence obtained that Director had not submitted the written report to the Department regarding an unusual incident with a child in care on 07/08/2022. Based upon observations, and information gathered through interviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.
(Continue on LIC9099-C)
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Juvenal MoctezumaTELEPHONE: (559) 650-7869
LICENSING EVALUATOR NAME: Stephanie Vega-GonzalezTELEPHONE: (559) 575-6900
LICENSING EVALUATOR SIGNATURE:

DATE: 09/09/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/09/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 04-CC-20220711152821
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: BEAR COUNTRY PRESCHOOL & DAY CARE
FACILITY NUMBER: 240404967
VISIT DATE: 09/09/2022
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Per California Code of Regulations, Title 22, Division 12, Chapter 1 this deficiency is being cited on the attached LIC 9099D).

An exit interview conducted with Director Regina Wolf. A copy of this report and Appeal Rights were provided and discussed with Regina Wolf.

A Notice of Site Visit Form was posted to parent's board and must remain posted for 30 days
SUPERVISOR'S NAME: Juvenal MoctezumaTELEPHONE: (559) 650-7869
LICENSING EVALUATOR NAME: Stephanie Vega-GonzalezTELEPHONE: (559) 575-6900
LICENSING EVALUATOR SIGNATURE:

DATE: 09/09/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/09/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 04-CC-20220711152821
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: BEAR COUNTRY PRESCHOOL & DAY CARE
FACILITY NUMBER: 240404967
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/09/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/09/2022
Section Cited
CCR
101212(d)(1)(C)
1
2
3
4
5
6
7
101212(d)(1)(C) Reporting Requirements: (d) Upon the occurrence... a report shall be made to the Department by telephone or fax within the Department's next working day... In addition, a written report... shall be submitted... within seven days.... (1) Events reported shall include... This requirement was not met as evidenced by:
1
2
3
4
5
6
7
Director stated that she will be conducting a training on reporting requirements with staff by watching the “Child Care Reporting Requirements" on https://ccld.childcarevideos.org/. Director stated she would submit a training agenda with
8
9
10
11
12
13
14
Based on interview and record review, Director failed to report (C) unusual incidents or child absence that threatens the physical or emotional health or safety of any child, as described in LIC 9099; Director had not submitted the written report to the Department regarding an unusual incident with a child in care on 07/08/2022. This poses a potential risk to the health, safety, or personal rights of children in care.
8
9
10
11
12
13
14
staff list and signatures attached to show they attended. Director stated they would submit a statement. Proof will be submitted to the Department by POC date 09/23/2022.
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Juvenal MoctezumaTELEPHONE: (559) 650-7869
LICENSING EVALUATOR NAME: Stephanie Vega-GonzalezTELEPHONE: (559) 575-6900
LICENSING EVALUATOR SIGNATURE:

DATE: 09/09/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/09/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/11/2022 and conducted by Evaluator Stephanie Vega-Gonzalez
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20220711152821

FACILITY NAME:BEAR COUNTRY PRESCHOOL & DAY CAREFACILITY NUMBER:
240404967
ADMINISTRATOR:WOLF, REGINA R.FACILITY TYPE:
850
ADDRESS:2115 WARDROBE AVETELEPHONE:
(209) 722-2327
CITY:MERCEDSTATE: CAZIP CODE:
95341
CAPACITY:65CENSUS: 40DATE:
09/09/2022
UNANNOUNCEDTIME BEGAN:
11:20 AM
MET WITH:WOLF, REGINA RTIME COMPLETED:
12:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility does not provide a safe environment for day care children and staff.
Day care children are getting injured by other children in care.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 09/09/2022, Licensing Program Analyst (LPA) Stephanie Vega-Gonzalez conducted an unannounced complaint inspection at facility to deliver findings for the above-mentioned allegations. LPA met with Director Regina Wolf and Staff #1 who accompanied LPA during tour of facility both inside and outside. LPA explained the allegations and a census was taken. During the investigation, LPA reviewed sign-in/out sheets, “My Ouch Reports”, Bear Country Enrollment Application and Employee Handbook, and reviewed facility records.

In regard, to the allegations that – Facility does not provide a safe environment for day care children and staff. Day care children are getting injured by other children in care – the investigation revealed that allegations to be UNSUBSTANTIATED. During the investigation, LPA interviewed Director, Day Care Staff, Day Care Parents, Day Care Children, and reviewed facility records. The interviews and record reviews revealed inconsistencies in the allegations mentioned above. This agency determined that the complaints is UNSUBSTANTIATED. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. (Continue on LIC9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Juvenal MoctezumaTELEPHONE: (559) 650-7869
LICENSING EVALUATOR NAME: Stephanie Vega-GonzalezTELEPHONE: (559) 575-6900
LICENSING EVALUATOR SIGNATURE:

DATE: 09/09/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/09/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 04-CC-20220711152821
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: BEAR COUNTRY PRESCHOOL & DAY CARE
FACILITY NUMBER: 240404967
VISIT DATE: 09/09/2022
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Per California Code of Regulations, Title 22, Division 12, Chapter 1, no deficiencies are cited during today's visit.

An exit interview conducted with Director Regina Wolf. A copy of this report and Appeal Rights were provided and discussed with Director Regina Wolf.
SUPERVISOR'S NAME: Juvenal MoctezumaTELEPHONE: (559) 650-7869
LICENSING EVALUATOR NAME: Stephanie Vega-GonzalezTELEPHONE: (559) 575-6900
LICENSING EVALUATOR SIGNATURE:

DATE: 09/09/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/09/2022
LIC9099 (FAS) - (06/04)
Page: 5 of 5