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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 240405359
Report Date: 05/07/2024
Date Signed: 05/08/2024 04:28:23 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/05/2024 and conducted by Evaluator Yesenia Fierro
COMPLAINT CONTROL NUMBER: 04-CC-20240405110407
FACILITY NAME:BEAR COUNTRY PRESCHOOL & DAY CAREFACILITY NUMBER:
240405359
ADMINISTRATOR:WOLF, REGINA R.FACILITY TYPE:
840
ADDRESS:2115 WARDROBE AVETELEPHONE:
(209) 722-2327
CITY:MERCEDSTATE: CAZIP CODE:
95341
CAPACITY:25CENSUS: 0DATE:
05/07/2024
UNANNOUNCEDTIME BEGAN:
11:33 AM
MET WITH:Regina WolfTIME COMPLETED:
12:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff yelled at day care child.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 5/7/24 Licensing Program Analyst (LPA) Yesenia Fierro arrived at the facility to discuss the above complaint allegations. LPA met with Licensee, Regina Wolf. LPA toured the facility, took a census and explained the allegations. The purpose of today’s visit was to close the complaint investigation and deliver the findings. During the investigation, LPA Fierro interviewed Licensee, day care staff, day care child, reporting party and reviewed video surveillance footage.

Based on interviews conducted and the review of video surveillance, the interviews revealed inconsistencies in the above allegation. Although the allegation may have happened or may be valid, there is not a preponderance of the evidence to prove it occurred; therefore, the allegation is UNSUBSTANTIATED.

Per California Code of Regulations, Title 22, Division 12, Chapter 1 no deficiency is cited during today's visit.
An exit interview was conducted with Licensee, Regina Wolf. A copy of this report was provided today.
Unsubstantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Scott Herring
LICENSING EVALUATOR NAME: Yesenia Fierro
LICENSING EVALUATOR SIGNATURE:

DATE: 05/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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