240405359-5-7-2024-04-CC-SHEG-D5JSQY-20240523140527

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 240405359
Report Date: 05/07/2024
Date Signed: 05/07/2024 11:30:33 AM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/05/2024 and conducted by Evaluator Yesenia Fierro

COMPLAINT CONTROL NUMBER: 04-CC-20240405110407

FACILITY NAME:	BEAR COUNTRY PRESCHOOL & DAY CARE		FACILITY NUMBER:	240405359
ADMINISTRATOR:	WOLF, REGINA R.		FACILITY TYPE:	840
ADDRESS:	2115 WARDROBE AVE		TELEPHONE:	(209) 722-2327
CITY:	MERCED	STATE: CA	ZIP CODE:	95341
CAPACITY:	25	CENSUS: 0	DATE:	05/07/2024
		UNANNOUNCED	TIME BEGAN:	10:15 AM
MET WITH:	Regina Wolf		TIME COMPLETED:	11:30 AM

ALLEGATION(S):

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Staff handled day care child in a rough manner.

INVESTIGATION FINDINGS:

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On 5/07/2024, Licensing Program Analyst (LPA) Yesenia Fierro conducted an unannounced complaint inspection at facility to deliver findings for the above-mentioned allegations. LPA met with Licensee, Regina Wolf. LPA toured the facility, took a census and explained the allegations. During the investigation, LPA Fierro interviewed Licensee, day care staff, day care child, reporting party and reviewed facility records and video surveillance footage.

It was revealed through staff interviews Child 1 has a pattern of throwing objects when redireted. It was revealed via surveillance footage of facility that Staff 1 handled Child 1 in a rough manner after child threw chairs. Staff 1was observed grabbing child 1 by their wrist/arm as Child 1 was attempting run away/pull away. Staff #1 was observed pulling child towards them preventing child #1 from moving.

Substantiated

Estimated Days of Completion: 90

SUPERVISOR'S NAME: Scott Herring	TELEPHONE: (559) 650-7854
LICENSING EVALUATOR NAME: Yesenia Fierro	TELEPHONE: (559) 794-0709
LICENSING EVALUATOR SIGNATURE:	DATE: 05/07/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 04-CC-20240405110407

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: BEAR COUNTRY PRESCHOOL & DAY CARE	FACILITY NUMBER: 240405359
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 05/07/2024

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 06/04/2024 Section Cited CCR 101223(a)(1)	1 2 3 4 5 6 7	Personal Rights (a)The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons. Based on observation conducted via video surveillance footage,	1 2 3 4 5 6 7	Licensee stated that they will conduct a staff training on how to handle children during operational hours including difficult behaviors. Licensee stated that they will submit proof to licensing by POC due date.
	8 9 10 11 12 13 14	it was revealed that Child #1 was handled in a rough manner by Staff #1. This poses an immediate risk to the health, safety, or personal rights to children in care.	8 9 10 11 12 13 14	Licensee stated that they will conduct a staff training on how to have a positive relationship between staff and children during operational hours. Licensee stated that they will cover strategies on active supervision plan. Licensee stated that they will submit proof to licensing by POC due date.
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Scott Herring	TELEPHONE: (559) 650-7854
LICENSING EVALUATOR NAME: Yesenia Fierro	TELEPHONE: (559) 794-0709
LICENSING EVALUATOR SIGNATURE:	DATE: 05/07/2024

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2024

LIC9099 (FAS) - (06/04)

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Control Number 04-CC-20240405110407

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: BEAR COUNTRY PRESCHOOL & DAY CARE	FACILITY NUMBER: 240405359
	VISIT DATE: 05/07/2024

NARRATIVE

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Investigation revealed through evidence obtained that allegation, Staff handle day care child in a rough manner to be SUBSTANTIATED. Based upon observations, and information gathered through interviews, the preponderance of evidence standard has been met, therefore the above allegations is found to be SUBSTANTIATED.

Per California Code of Regulations, Title 22, Division 12, Chapter 1, these deficiencies are being cited on the attached LIC 9099D.

An exit interview conducted with Licensee, Regina Wolf.
A copy of this report and Appeal Rights were provided and discussed with Licensee, Regina Wolf
A Notice of Site Visit Form was posted to parent's board and must remain posted for 30 days.

SUPERVISOR'S NAME: Scott Herring	TELEPHONE: (559) 650-7854
LICENSING EVALUATOR NAME: Yesenia Fierro	TELEPHONE: (559) 794-0709
LICENSING EVALUATOR SIGNATURE:	DATE: 05/07/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2024

LIC9099 (FAS) - (06/04)

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