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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 274415311
Report Date: 05/15/2020
Date Signed: 05/15/2020 03:17:30 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/25/2020 and conducted by Evaluator Fermin Campos-Jaramillo
COMPLAINT CONTROL NUMBER: 07-CC-20200225164538
FACILITY NAME:HEARTS AND HANDS CHRISTIAN CHILDCARE & PRESCHOOLFACILITY NUMBER:
274415311
ADMINISTRATOR:MICHELLE SKOGENFACILITY TYPE:
850
ADDRESS:345 EAST ALVIN DRIVETELEPHONE:
(831) 449-7536
CITY:SALINASSTATE: CAZIP CODE:
93906
CAPACITY:120CENSUS: 33DATE:
05/15/2020
ANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Michelle SkogenTIME COMPLETED:
11:40 AM
ALLEGATION(S):
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7
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9
Day care child's diapering needs were not met while in care.
Staff handle day care child(ren) in a rough manner while in care.
INVESTIGATION FINDINGS:
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2
3
4
5
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7
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9
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13
Licensing Program Analyst (LPA) Fermin Campos-Jaramillo met via Zoom App, with Michelle Skogen, Site Director, to deliver findings on the above named allegations. LPA observed the Center is open. Director stated there are 33 children present and 7 staff members present today. Director stated all the children are the children of essential workers as ordered per the Covid-19 shelter in place order.
This Department has reviewed documents provided by the center, interviewed some children's parents, and interviewed staff members. Although the allegations noted above on this complaint may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. The Department’s findings are that this allegations are UNSUBSTANTIATED.

No deficiencies are cited today.
A NOTICE OF SITE VISIT WAS ISSUED AND EMAILED AND MUST BE POSTED NEAR THE ENTRANCE TO THE FACILITY, AND MUST REMAIN POSTED FOR 30 DAYS.
This report has been email to the Site Director who will reply to the email in lieu of a signature
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Mary SeguraTELEPHONE: (408) 324-2152
LICENSING EVALUATOR NAME: Fermin Campos-JaramilloTELEPHONE: 408-334-8557
LICENSING EVALUATOR SIGNATURE:

DATE: 05/15/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2020
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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