280100572-3-8-2023-01-CC-LLEI-CPR3PC-20230308172517

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 280100572
Report Date: 03/08/2023
Date Signed: 03/08/2023 02:55:18 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/08/2022 and conducted by Evaluator Sebastian Phouthavong

PUBLIC

COMPLAINT CONTROL NUMBER: 01-CC-20221208121435

FACILITY NAME:	NOAH'S ARK CHRISTIAN SCHOOL AND DAY CARE		FACILITY NUMBER:	280100572
ADMINISTRATOR:	BOHLEN, CHRISTINA		FACILITY TYPE:	850
ADDRESS:	2 ANDREW ROAD		TELEPHONE:	(707) 644-6465
CITY:	AMERICAN CANYON	STATE: CA	ZIP CODE:	94503
CAPACITY:	80	CENSUS: 43	DATE:	03/08/2023
		UNANNOUNCED	TIME BEGAN:	12:30 PM
MET WITH:	Director, Christina Bohlen		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Staff yell at day care children
Staff handled day care child in a rough manner
Staff are operating out of ratio

INVESTIGATION FINDINGS:

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A subsequent complaint investigation visit was made today by Licensing Program Analyst (LPA), Sebastian Phouthavong who met with Director, Christina Bohlen, for the purpose of delivering complaint investigation findings for the above allegations. LPA, Elpidia Hernandez Torres previously met with Director on 12/12/2022 to initiate the investigation by discussing the allegations, conducting interview(s), making observations, and requesting documents. LPA, Sebastian Phouthavong made a follow-up investigation visit on 03/03/2023, to conduct interviews and make observations.

It was alleged that staff yell at day care children, specifically that the Director yelled at a child to get her attention, that staff handled day care child in a rough manner, specifically, that a staff member pushed a child’s hair back in an uncomfortable way when checking their temperature and that staff are operating out of ratio. The Director denied all allegations. At today’s inspection, the facility was toured inside and out. There were 43 children being supervised by 5 staff members at the facility during the time.
(Continued on LIC 9099)

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Leslie Lepori	TELEPHONE: (707) 588-5060
LICENSING EVALUATOR NAME: Sebastian Phouthavong	TELEPHONE: 707-588-5056
LICENSING EVALUATOR SIGNATURE:	DATE: 03/08/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/08/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20221208121435

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: NOAH'S ARK CHRISTIAN SCHOOL AND DAY CARE	FACILITY NUMBER: 280100572
	VISIT DATE: 03/08/2023

NARRATIVE

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(Continued from LIC 9099)

During the course of the investigation, LPAs conducted interviews with the Director, five staff members, four children and five parents, and reviewed records. Director and staff members stated they do not yell at the daycare children and do not handle children in a rough manner. Director and one staff member stated they would raise their voices if it pertains to a safety concern and staff members stated when disciplining the children, they would talk to the children and attempt to calm them down but they do not handle children in a rough manner. One parent interview stated that many years ago, they heard there was an issue with a staff member mistreating a child but there were no recent observations of any mistreatment. Staff interviews stated the facility does not operate out of ratio, with two staff stating they notify the director to provide additional coverage when necessary. One parent stated they observed a staff member operating over ratio multiple times. Overall, parents did not have any current concerns about the facility, or the allegations presented. All children interviews stated they felt safe at the center and that the teachers were all kind; not corroborate the allegations.

Based on the information gathered during this investigation, there is not a preponderance of evidence to support the allegation. The allegation is determined to be unsubstantiated. There were no Title 22 deficiencies cited. This report was reviewed and discussed with the facility’s Director, Christina Bohlen. Appeal rights were provided. Notice of Site Visit shall be posted for 30 days from today's visit.

SUPERVISOR'S NAME: Leslie Lepori	TELEPHONE: (707) 588-5060
LICENSING EVALUATOR NAME: Sebastian Phouthavong	TELEPHONE: 707-588-5056
LICENSING EVALUATOR SIGNATURE:	DATE: 03/08/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/08/2023

LIC9099 (FAS) - (06/04)

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