280106261-11-1-2021-01-CC-LLEI-C8CVDS-20211101162110

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 280106261
Report Date: 10/29/2021
Date Signed: 11/01/2021 07:44:30 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office,
, CA

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/03/2021 and conducted by Evaluator Kevin O'Connell

COMPLAINT CONTROL NUMBER: 01-CC-20210803112846

FACILITY NAME:	YOUNG WORLD OF LEARNING		FACILITY NUMBER:	280106261
ADMINISTRATOR:	PERSAUD, TINA		FACILITY TYPE:	850
ADDRESS:	3765 OXFORD STREET		TELEPHONE:	(707) 252-9330
CITY:	NAPA	STATE: CA	ZIP CODE:	94558
CAPACITY:	34	CENSUS:	DATE:	10/29/2021
		UNANNOUNCED	TIME BEGAN:	09:25 AM
MET WITH:			TIME COMPLETED:	10:50 AM

ALLEGATION(S):

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Staff handled child roughly

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA), Kevin O’Connell made a subsequent complaint investigation visit on 10/29/21 at 9:30am and met with Lead Teacher, Peggy Howard (LT), to deliver the finding regarding the allegation mentioned above.
LPA O’Connell previously met with Licensee, Tina Persaud (L) on 08/13/21 to initiate the investigation by discussing the purpose of the visit, obtaining documents such as a facility roster, LIC500, statements, and conducting interviews. It was alleged that the staff handled child roughly, specifically twisting child’s arm and making the child cry while trying to take child’s temperature at intake.

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Leslie Lepori	TELEPHONE: (707) 588-5060
LICENSING EVALUATOR NAME: Kevin O'Connell	TELEPHONE: (707) 588-5026
LICENSING EVALUATOR SIGNATURE:	DATE: 10/29/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/29/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20210803112846

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office,
, CA

FACILITY NAME: YOUNG WORLD OF LEARNING	FACILITY NUMBER: 280106261
	VISIT DATE: 10/29/2021

NARRATIVE

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L initially did not agree with the allegation stating on 8/13/21 at 10:50am that it was a misunderstanding as she usually takes this child's (C1) temperature upon entry, but then went on to state that an internal investigation showed that staff (S1) took C1’s wrist and twisted it in order to conduct an artery check at which time C1 resisted the action and pulled away which resulted in C1 crying. L also produced a statement signed by both L and S1 agreeing that the incident occurred. The statement indicates that S1 admitted the arm was twisted to get to check the artery temperature and that S1 was sorry for the incident. This statement was also given to C1’s guardian. L promptly addressed the issue by asking the guardian to conduct the temperature check and advising all staff not to touch the kids.

The investigation consisted of interviews of the Licensee, parent, and two staff members (S1 & S2) from 8/12/21 through 10/27/21, document review, and analysis of the statement dated 8/3/21. Although L acknowledge that the incident occurred, L added that S1 is always smiling and has not had any problems with children in the past. S2 stated that S1 is a nice person, is kind to the children, and has not ever observed her getting frustrated with children or get short with them.

Based on statements from interviews and signed statement showing the admission of S1 twisting C1’s arm, the preponderance of evidence standard has been met; therefore, the above allegation is found to be substantiated. California Code of Regulations, Title 22, is being cited on the attached LIC 9099-D. Appeal rights were provided. An exit interview was conducted, and this report as well as the deficiencies page was read and discussed (per phone at 10:20am, 10/29/21 in detail with the Licensee, Tina Persaud. The Notice of Site Visit shall be posted for 30 days.
Reports citing Type A violations are to be provided to parents/guardians of children currently enrolled and to parents/guardians of children newly enrolled at the facility during the next twelve months. Parents/guardians must sign form LIC9224 to be kept in each child’s file.

SUPERVISOR'S NAME: Leslie Lepori	TELEPHONE: (707) 588-5060
LICENSING EVALUATOR NAME: Kevin O'Connell	TELEPHONE: (707) 588-5026
LICENSING EVALUATOR SIGNATURE:	DATE: 10/29/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/29/2021

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20210803112846

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office,
, CA

FACILITY NAME: YOUNG WORLD OF LEARNING	FACILITY NUMBER: 280106261
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 10/29/2021

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 11/01/2021 Section Cited CCR 101223(a)(3)	1 2 3 4 5 6 7	Personal Rights. The licensee shall ensure that each child is accorded the following: To be free from corporal or unusual punishment,	1 2 3 4 5 6 7	Licensee stated she intends to review video with staff on children's personal rights on the Department's transparency website and would produce
	8 9 10 11 12 13 14	, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning. This requirement is not met as evidenced by: Based on interviews and records obtained, evidence shows S1’s admission of handling C1 in a rough manner by twisting the wrist and making C1 cry thus, S1 violated C1’s personal rights. This posed an immediate health, safety and personal rights risk to that child in care.	8 9 10 11 12 13 14	and submit a written statement detailing what she learned and how she intends to prevent and comply with CCR101223(a)(3). cdss.ca.gov childcarevideos.org kevin.oconnell@dss.ca.gov
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Leslie Lepori	TELEPHONE: (707) 588-5060
LICENSING EVALUATOR NAME: Kevin O'Connell	TELEPHONE: (707) 588-5026
LICENSING EVALUATOR SIGNATURE:	DATE: 10/29/2021

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/29/2021

LIC9099 (FAS) - (06/04)

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