280106261-7-20-2023-01-CC-LLEI-CU3UX4-20230725155739

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 280106261
Report Date: 07/20/2023
Date Signed: 07/20/2023 11:13:40 AM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/11/2023 and conducted by Evaluator Melinda Mohr

COMPLAINT CONTROL NUMBER: 01-CC-20230511110303

FACILITY NAME:	YOUNG WORLD OF LEARNING		FACILITY NUMBER:	280106261
ADMINISTRATOR:	PERSAUD, TINA		FACILITY TYPE:	850
ADDRESS:	3765 OXFORD STREET		TELEPHONE:	(707) 252-9330
CITY:	NAPA	STATE: CA	ZIP CODE:	94558
CAPACITY:	34	CENSUS: 13	DATE:	07/20/2023
		UNANNOUNCED	TIME BEGAN:	09:50 AM
MET WITH:	TIna Persaud		TIME COMPLETED:	11:20 AM

ALLEGATION(S):

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Staff inappropriately disciplines daycare children

Staff speaks inappropriately to a daycare child

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Mindy Mohr made an unannounced complaint investigation visit today, and met with Director/Licensee, Tina Persaud (L1), for the purpose of delivering findings of the above allegations. LPAs Mindy Mohr and Yang Yang previously met with L1 on 05/18/2023 to open the complaint. Subsequent visits were made on 05/25/2023, and 06/20/2023 to further investigate the complaint which alleged that staff inappropriately disciplines daycare children and staff speak inappropriately to a daycare child (C1).

During the course of the investigation, LPA Mohr toured the facility, received documents, conducted interviews, and made observations. From 05/18/23 through 07/10/2023, interviews were conducted with Licensee (L1), four staff, (S1 -S4), six children (C1 – C6), and four adults (A1- A4). L1 stated she was not present the afternoon of 05/09/2023 but was aware of what happened that afternoon with C1. According to the record review which included statements from staff dated 05/09/2023 – 05/10/2023, staff had C1 stay in the ‘block room’ alone and unattended for an unspecified amount of time during the afternoon on 05/09/2023.
L1 and S1, stated that C1 was agitated when picked up from school after having an incident while at school and upon arrival to the facility at approximately 3:00 pm, S4 was advised to put C1 in the block room with a book and door open. It was corroborated through interviews that C1 was in the facility alone while S2 was with a group of children outside in the front play yard and S4 was with another group of children in the rear play yard of the facility. S2 confirmed that C1 was in the block room alone and she stayed there for an extended amount of time. L1 also confirmed that S2 and S4 were the only two staff working at that time. Some staff were aware that the parent did not want the child to be separated from the other children, but staff confirmed C1 was in the block room alone until C1’s guardian arrived to pick up C1 at 5:08 pm, according to the sign out sheet. C1 was taken out of the block room at 4:00 pm to have snack with the other children but was seated alone at a table in the same room. C1 was taken back to the block room 20 minutes later.

Continue on LIC9099-C

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Leslie Lepori	TELEPHONE: (707) 588-5060
LICENSING EVALUATOR NAME: Melinda Mohr	TELEPHONE: (707) 494-2125
LICENSING EVALUATOR SIGNATURE:	DATE: 07/20/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/20/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20230511110303

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: YOUNG WORLD OF LEARNING	FACILITY NUMBER: 280106261
	VISIT DATE: 07/20/2023

NARRATIVE

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During an interview with S4, S4 stated that C1 was dancing and whispered in C1's ear that God does not like dancing or tattoos. S4 stated the reason she said that to C1 is because it is what the bible says. According to L1, these comments are not part of the teaching curriculum for the facility and that the curriculum focuses on letters, math, science, and weekly reader. It was also confirmed that L1 is the only one to teach bible stories in the morning. In addition, one interview revealed they have heard of a teacher’s “extreme religious viewpoints” and that they would appreciate those viewpoints not being said, taught, or pushed onto their child. It has been corroborated through children, adult and parent interviews that staff yell and raise their voices towards the children and that the facility is loud. On 05/18/2023 at approximately 1:40 pm LPA Mohr observed S2 yelling at children at various times to "lay down", "quiet", "stop talking", " get on your bed", " I am not going to tell you again" while other children were in the back room sleeping. At approximately 3:40 pm LPA Mohr heard S3 yelling at children multiple times "no running inside".

Based on the investigation, the preponderance of evidence standard has been met. Therefore, the above allegations are found to be substantiated. The following violations of the California Code of Regulations, Title 22; Division 12: see LIC 9099D.

Exit interview was conducted, and report reviewed with Director/Licensee Tina Persaud.

Appeal rights were provided. A notice of site visit was given and must remain posted for 30 days.

SUPERVISOR'S NAME: Leslie Lepori	TELEPHONE: (707) 588-5060
LICENSING EVALUATOR NAME: Melinda Mohr	TELEPHONE: (707) 494-2125
LICENSING EVALUATOR SIGNATURE:	DATE: 07/20/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/20/2023

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20230511110303

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: YOUNG WORLD OF LEARNING	FACILITY NUMBER: 280106261
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 07/20/2023

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 07/20/2023 Section Cited CCR 101223(a)(3)	1 2 3 4 5 6 7	The licensee shall ensure that each child is accorded the following personal rights: To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature…	1 2 3 4 5 6 7	Licensee agrees to develop a discipline plan to implement that does not violate personal rights which will also teach and train for positive discipline. LPA provided Licensee with the webisite www.challengingbehavior.org - Licensee with have staff do trainings from an outside resource.
	8 9 10 11 12 13 14	This requirement is not met as evidenced by: Based on interviews, records obtained, and observations, evidence shows that a child was left alone for an extended period of time as way of discipline. This poses a potential health, safety and/or personal rights risk to the children in care.	8 9 10 11 12 13 14
Type B 07/20/2023 Section Cited CCR 101223(a)(1)	1 2 3 4 5 6 7	The licensee shall ensure that each child is accorded the following personal rights: To be accorded dignity in his/her personal relationships with staff and other persons. This requirement is not met as evidenced by:	1 2 3 4 5 6 7	Licensee and staff will watch the Personal Rights training video on the CCLD website and will do the ‘Hot Buttons’ training. LPA provided a website https://www.ecmhc.org/documents/TakingCare_ProviderBk_final.pdf to Licensee. LPA gave Licensee handout ‘Tell Me What To Do Instead!’ Licensee will email, mail or fax certificates of completion of training for all staff by 08/18/23. Address, fax number and email provided to Licensee.
	8 9 10 11 12 13 14	Based on interviews and information provided that confirmed staff yell at children to ‘stop talking’, ‘quiet’, and ‘lay down’. This poses a potential health, safety and/or personal rights risk to the children in care.	8 9 10 11 12 13 14

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Leslie Lepori	TELEPHONE: (707) 588-5060
LICENSING EVALUATOR NAME: Melinda Mohr	TELEPHONE: (707) 494-2125
LICENSING EVALUATOR SIGNATURE:	DATE: 07/20/2023

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/20/2023

LIC9099 (FAS) - (06/04)

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