300600560-9-21-2021-06-CC-JHAN-C7ASD3-20210928134628

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 300600560
Report Date: 09/21/2021
Date Signed: 09/21/2021 03:15:56 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/10/2021 and conducted by Evaluator Yesenia Villa

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20210810113912

FACILITY NAME:	LA PALMA CHRISTIAN SCHOOL		FACILITY NUMBER:	300600560
ADMINISTRATOR:	LOVETERE, ZSALENE		FACILITY TYPE:	850
ADDRESS:	8082 WALKER STREET		TELEPHONE:	(714) 527-3231
CITY:	LA PALMA	STATE: CA	ZIP CODE:	90623
CAPACITY:	59	CENSUS: 30	DATE:	09/21/2021
		UNANNOUNCED	TIME BEGAN:	01:30 PM
MET WITH:	Zsalene, Lovetere Director		TIME COMPLETED:	02:45 PM

ALLEGATION(S):

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Child is being sent home with soiled diapers.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Yesenia Villa conducted an unannounced complaint inspection on this day. Upon arrival LPA Villa was greeted by Director Ms. Zsalene Lovetere. LPA Villa explained the purpose of the inspection. This inspection is a continuation of a complaint investigation initiated 08/20/2021. At 1:30 pm a tour of the facility was conducted, and census was obtained. At the time of the tour there were 30 napping children present with 2 staff in the purple room. The facility was operating within the licensed capacity as specified on the license. A review of the Facility Personnel Report Summary on this date indicates all facility residents, staff, or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.
On 08/10/2021 a complaint alleging, “A daycare child is being sent home with soiled diapers”, was received by the Department. Reporting party (RP) indicates the Child #1 (C1) is being sent home with dried feces on the diaper. RP stated that C1 has been coming home with a rash for about 4 months, RP indicates the concerns have been discussed with the Director and the incidents continue without resolution. RP indicates that there is potty-training fee of $40.00 per month.

Unsubstantiated

Estimated Days of Completion: 60

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Yesenia Villa
LICENSING EVALUATOR SIGNATURE:	DATE: 09/21/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/21/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20210810113912

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: LA PALMA CHRISTIAN SCHOOL	FACILITY NUMBER: 300600560
	VISIT DATE: 09/21/2021

NARRATIVE

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RP stated that the potty-training fee is part of the daycare policy and is provided in the parent handbook upon enrollment. A copy of the parent handbook was obtained and reviewed. The policy can be found on page nine of the handbook, titled La Palma Christian School Policies and Procedures.

LPA Villa interviewed 4 parents, information obtained during parent interviews indicate that parents are happy with the care and supervision provided by the facility. Parents expressed their gratitude to the staff regarding their potty-training methods and policy. There were no disclosures from the parent interviews regarding children being sent home in soiled clothing.

LPA Villa interviewed three staff on 08/20/21. All staff deny that children get sent home in soiled diapers. Information obtained during interviews indicate that children’s diapers are checked every 45 minutes or when the diaper is soiled. Staff disclosures indicate that the children are potty trained and transitioned to the three and four-year-old classrooms after potty training is completed. “The potty-training fee stops once the child does not have accidents for one to two weeks”, as stated by staff. A picture of the receipt book was taken by LPA Villa on 08/20/21. The receipt book is used to communicate with the parents about their child’s potty-training progress or completion.

LPA Villa attempted to interview 5 children, two were non-verbal. There were no disclosures made during children interviews related to the complaint allegation.

After evaluating all the information obtained during the investigation, 4 parent interviews, 3 children interview and 3 staff interviews, the preponderance of evidence was not met. Therefore, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

There were no citations issued during this investigation.

An exit interview was conducted with Director Ms. Zsalene Lovetere. A notice of site visit was issued and posted; Licensee was advised failure to keep posted for 30 days will result in a $100.00 civil penalty fee. Appeal rights were issued and explained, licensee was informed that she has fifteen days to submit her appeal address to Regional Manager Manzanares at the Orange County Regional Office.

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Yesenia Villa
LICENSING EVALUATOR SIGNATURE:	DATE: 09/21/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/21/2021

LIC9099 (FAS) - (06/04)

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