300604107-7-19-2023-06-CC-PMAA-CU9V8F-20230731161239

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 300604107
Report Date: 07/19/2023
Date Signed: 07/19/2023 09:28:49 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/28/2023 and conducted by Evaluator Romelia M Castanon

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20230428100609

FACILITY NAME:	MONARCH PRESCHOOL		FACILITY NUMBER:	300604107
ADMINISTRATOR:	VANESSA COLLETT		FACILITY TYPE:	850
ADDRESS:	5702 CLARK DRIVE		TELEPHONE:	(714) 846-2713
CITY:	HUNTINGTON BEACH	STATE: CA	ZIP CODE:	92649
CAPACITY:	32	CENSUS: 0	DATE:	07/19/2023
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Director Vanessa Collett		TIME COMPLETED:	09:45 AM

ALLEGATION(S):

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Staff are not adequately supervising daycare children while in care
Staff are not reporting incidents involving daycare child(ren) in care

INVESTIGATION FINDINGS:

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On 07/19/2023, Licensing Program Analyst (LPA) Romy Castanon met with Director Vanessa Collett to deliver findings of a complaint that was received. Director met with LPA at the Orange County Regional Child Care Program Office as the facility is closed for summer break.

On 04/28/2023, the Regional Office received a complaint report alleging 1) staff are not adequately supervising daycare children while in care and 2) staff are not reporting incidents involving daycare child(ren) in care. LPA attempted to contact Reporting Party (RP) on 05/02/2023 but was unsuccessful.
Report stated upon pickup in late April 2023, Child #1(C1) informed them they were struck by another child. RP stated an incident report was not created and the alleged incident was not communicated to C1’s parents. RP states on a separate occasion, C1’s parents were not notified or given an incident report when C1 was bitten by another child with staff feet away. RP is concerned about the level of care being provided and not following reporting procedures. RP did not provide any additional information pertinent to this complaint. (Continue to page 2)

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Rina Lopez	TELEPHONE: (714) 795-0859
LICENSING EVALUATOR NAME: Romelia M Castanon	TELEPHONE: (714) 743-8565
LICENSING EVALUATOR SIGNATURE:	DATE: 07/19/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/19/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20230428100609

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: MONARCH PRESCHOOL	FACILITY NUMBER: 300604107
	VISIT DATE: 07/19/2023

NARRATIVE

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During LPA’s initial 10-day visit on 05/02/2023, LPA interviewed Director and four staff members. 4 out of 4 staff members stated they communicate with parents daily either in person or through their electronic application. 4 out of 4 staff were unable to recall any recent incidents/injuries that required communication to management or parents. Director informed LPA that they are an all-outdoor campus and parents are fully aware and trust their approach to education. Director stated they have not had any recent injuries or incidents that would have required an incident report. Director also stated since the facility has such a small enrollment, the staff and parents have strong relationships and excellent communication.

LPA interviewed two Directors from neighboring schools located on the same campus. The information provided on the complaint was very vague and LPA wanted to prevent investigating the incorrect school. 2 out of 2 Directors were unable to corroborate any similar incidents at their facilities.

LPA interviewed 4 out of 7 parents, 3 parents were unavailable. 3 out of the 4 parents spoke highly of the facility, its environment and its staff. 1 out of 4 parents’ statements coincided with allegation #1 and allegation #2 on the complaint.

Based on LPA’s interviews conducted, the allegation 1) staff are not adequately supervising daycare children while in care and 2) staff are not reporting incidents involving daycare child(ren) in care may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted and report was reviewed with the Director Vanessa Collett. Director was provided a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. A notice of site visit was given and must remain posted for 30 days.

End of Report

SUPERVISOR'S NAME: Rina Lopez	TELEPHONE: (714) 795-0859
LICENSING EVALUATOR NAME: Romelia M Castanon	TELEPHONE: (714) 743-8565
LICENSING EVALUATOR SIGNATURE:	DATE: 07/19/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/19/2023

LIC9099 (FAS) - (06/04)

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