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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 300605571
Report Date: 12/11/2024
Date Signed: 12/11/2024 12:58:12 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/29/2024 and conducted by Evaluator Cindy Nguyen
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20241029083041
FACILITY NAME:RAINBOW AFTER-SCHOOL CARE & PRE-K PROGRAMFACILITY NUMBER:
300605571
ADMINISTRATOR:BARTELS, ALISONFACILITY TYPE:
840
ADDRESS:4343 PICKWICK CIRCLETELEPHONE:
(714) 846-8386
CITY:HUNTINGTON BEACHSTATE: CAZIP CODE:
92649
CAPACITY:152CENSUS: 0DATE:
12/11/2024
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Director, Alison BartelsTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Staff's behavior poses a risk to day care children.
Staff speaks to day care children in an inappropriate manner.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Cindy Nguyen conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 11/05/2024. Upon arrival, LPA met with the Director, Alison Bartels. There were no children present at the time of the inspection. A review of staff criminal records indicates all facility staff or individuals who require caregiver background checks have received a criminal record clearance or exemption and a child abuse index clearance.

On 10/29/2024 a complaint was filed with the Department alleging (1) staff’s behavior poses a risk to day care children, and (2) staff speaks to day care children in an inappropriate manner. During the course of the investigation, LPA Nguyen conducted two (2) physical plant inspections, interviews with six (6) staff members, four (4) parents, six (6) children, obtained facility children's roster, and reviewed the disciplinary procedures.

Continued on 9099
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Cindy Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20241029083041
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: RAINBOW AFTER-SCHOOL CARE & PRE-K PROGRAM
FACILITY NUMBER: 300605571
VISIT DATE: 12/11/2024
NARRATIVE
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Page 9099 C

Complainant stated that staff #2 (S2) secretly tells children that staff will give them treats when facility banned staff from giving anything considered a treat to the children and when S2 disciplines the children, S2 calls the children names and uses publicly shaming techniques.

During staff interviews, S2 admitted that staff have given popsicles to the children as a reward system towards the end of the day but has stopped. S2 also stated that staff have not used any inappropriate words towards children, or never with an attention to hurt the children. Example of words that were used “you need to think a little more”, “pay attention”, and “use your brain a little more”. Staff #3 (S3) disclosed that staff have heard S2 telling the children that S2 will get them boxes of popsicles even if the facility is no longer giving them out. S3 and Staff #4 (S4) disclosed that they have heard S2 calling children “stupid”, “use your brain”, and shaming the children during homework times.

LPA interviewed six (6) children. The children did not disclose any pertinent information regarding the allegations of this complaint.

On 11/20/2024, LPA called six (6) parents requesting an interview. Four (4) parents were reached. The parents interviewed did not express any concerns related to the allegations and did not provide any information that could corroborate the allegations. The additional parents did not respond to the Department’s request for an interview.

Based on the information gathered from LPA's interviews, it was determined staff’s behavior poses a risk to day care children, and that staff speaks to day care children in an inappropriate manner. The preponderance of evidence standard has been met; therefore, the above allegations are found to be SUBSTANTIATED. California Code of Regulations, Title 22, 101223(a) Personal Rights are being cited on the attached LIC9099D.

Exit interview was conducted with Director, Alison Bartels. Notice of Site Visit was posted during the visit. Director was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100.
SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Cindy Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 06-CC-20241029083041
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: RAINBOW AFTER-SCHOOL CARE & PRE-K PROGRAM
FACILITY NUMBER: 300605571
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/11/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/25/2024
Section Cited
CCR
101223(a)
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Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights. This requirement was not met evidence by:
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Director stated she will provide personal rights training to staff and provide proof of attendance to LPA by the due date.
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Based on interviews conducted by LPA, it was determined S2’s behavior poses a risk to day care children, and S2 speaks to day care children in an inappropriate manner, which poses a potential Health, Safety or Personal Right risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Cindy Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3