300608310-8-9-2019-06-CC-RLOZ-BG5VSC-20190918164120

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 300608310
Report Date: 08/09/2019
Date Signed: 08/09/2019 03:44:58 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/16/2019 and conducted by Evaluator Wendy Port

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20190716132042

FACILITY NAME:	OLINGER, DIXIE & ROBERT		FACILITY NUMBER:	300608310
ADMINISTRATOR:	OLINGER, DIXIE & ROBERT		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(714) 897-3222
CITY:	HUNTINGTON BEACH	STATE: CA	ZIP CODE:	92647
CAPACITY:	14	CENSUS: 0	DATE:	08/09/2019
		UNANNOUNCED	TIME BEGAN:	02:00 PM
MET WITH:	Dixie Olinger, Licensee and Cara Olinger, Assistant		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Facility staff speaks inappropriately to daycare children while in care

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Port conducted an unannounced visit to investigate the above allegation. This is a continuation of the investigation initiated on 07/22/2019. LPA met with licensee who guided LPA on tour of the facility. There were no children present during today's inspection.

A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions. During the investigation LPA interviewed 5 children, the licensee, and assistant, Cara Olinger.

The complainant stated the licensee spoke to a child inappropriately. The licensee denied the allegation. Three of the five children interviewed stated Assistant, Cara Olinger speaks inappropiately. Assistant stated she did not call the child a name. Assistant Cara Olinger stated she told a child "Quit your bitchin". Based the information obtained from the interviews which were conducted , facility staff failed to treat a child with respect.
(Continued on Page 2- LIC 9099C)

Substantiated

Estimated Days of Completion: 30

SUPERVISOR'S NAME: Rina Lopez	TELEPHONE: (714) 703-2808
LICENSING EVALUATOR NAME: Wendy Port	TELEPHONE: (714) 293-9315
LICENSING EVALUATOR SIGNATURE:	DATE: 08/09/2019

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/09/2019

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20190716132042

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: OLINGER, DIXIE & ROBERT	FACILITY NUMBER: 300608310
	VISIT DATE: 08/09/2019

NARRATIVE

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This requirement was not met as evidenced by Assistant's disclosure of telling a child to "quit your bitchin". Therefore, the preponderance of evidence standard has been met, therefore allegation: facility staff speaks inappropriately to day care children while in care is found to be substantiated. California Code of Regulations, Title 22, Division 12 & Chapter 1, Article 6 Personal Rights 102423(a)(1) is being cited on the attached LIC 9099D.

This report cites a Type A violation and shall be provided to parents/guardians of children currently in enrolled and to parents/guardians of children newly enrolled at the facility during the next 12 months. Parents/guardians must sign Form LIC9224 to be kept in each child's file.

Exit interview was conducted. Notice of Site Visit was posted during the visit. Licensee was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. Licensee was provided a copy of their appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. First level appeals should be sent to the regional manager to the address listed above.

SUPERVISOR'S NAME: Rina Lopez	TELEPHONE: (714) 703-2808
LICENSING EVALUATOR NAME: Wendy Port	TELEPHONE: (714) 293-9315
LICENSING EVALUATOR SIGNATURE:	DATE: 08/09/2019

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/09/2019

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 06-CC-20190716132042

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: OLINGER, DIXIE & ROBERT	FACILITY NUMBER: 300608310
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 08/09/2019

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 08/10/2019 Section Cited CCR 102423(a)(1)	1 2 3 4 5 6 7	Personal Rights 102423 (a)(1) Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged...These rights include, but are not limited to, the following: (1) To be treated with dignity in his/her personal relationship with staff and other persons. This requirement was not met as evidenced by:	1 2 3 4 5 6 7	The licensee and assistant, Cara Olinger will watch the child care video "Children's Personal Rights in Child Care" on ccld.childcarevideos.org and send a written acknowledgment by the due date of 08/10/2019.
	8 9 10 11 12 13 14	Based on the interviews conducted: Three of the five children stated the Assistant, Cara Olinger speaks inappropriately to children in care. Assistant Cara Olinger stated she told a child "Quit your bitchin". This is a personal rights violation.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Rina Lopez	TELEPHONE: (714) 703-2808
LICENSING EVALUATOR NAME: Wendy Port	TELEPHONE: (714) 293-9315
LICENSING EVALUATOR SIGNATURE:	DATE: 08/09/2019

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/09/2019

LIC9099 (FAS) - (06/04)

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