300608783-5-11-2020-06-CC-THOO-BPYNC9-20200526102022

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 300608783
Report Date: 05/11/2020
Date Signed: 05/11/2020 02:49:04 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/08/2020 and conducted by Evaluator Ketki Desai

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20200408150111

FACILITY NAME:	GALINDO, BLANCA		FACILITY NUMBER:	300608783
ADMINISTRATOR:	GALINDO, BLANCA		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(714) 894-6943
CITY:	WESTMINSTER	STATE: CA	ZIP CODE:	92683
CAPACITY:	14	CENSUS: 7	DATE:	05/11/2020
		UNANNOUNCED	TIME BEGAN:	10:20 AM
MET WITH:	Galindo Blanca		TIME COMPLETED:	11:45 AM

ALLEGATION(S):

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Personal Rights (Licensee pulled child's ear)

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Ketki Desai conducted a Tele- investigation via Facetime, to discuss the completion of the complaint investigation regarding the above complaint allegation. Due to current Pandemic situation, facility was closed for operations and is being reopened as of May 1st, 2020. LPA conducted Face Time with the Licensee and delivered the above finding.

LPA notified the Licensee that due to Covid-19 and Department of Public Health (DPH) guidelines of social distancing a tele investigation is conducted. This is a continuation of the investigation initiated on April 9th, 2020. LPA, interviewed licensee, Galindo Blanca who gave a virtual tour of the facility. There were five school age children, one preschool age child and one infant being cared for by the licensee and the assistant.

During today’s inspection the facility was operating within compliance of staffing ratios and within its licensed capacity. A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions
continued- Page 2

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Thuy Ho	TELEPHONE: (714) 287-8515
LICENSING EVALUATOR NAME: Ketki Desai	TELEPHONE: (714) 743-8635
LICENSING EVALUATOR SIGNATURE:	DATE: 05/11/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/11/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20200408150111

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: GALINDO, BLANCA	FACILITY NUMBER: 300608783
	VISIT DATE: 05/11/2020

NARRATIVE

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During the investigation, LPA conducted virtual and telephone interviews with 5 school age children, 5 parents, assistant at the Family Child-care home and the licensee. LPA reviewed the children’s roster provided by the Licensee.

The complainant stated that the licensee pulled a child’s ear. The licensee denied the allegation. Adult assistant denied the allegation and stated the only form of discipline utilized is re-direction and time out based on the age of child. Additional day care children interviewed did not make any disclosures but received positive feedback for the care and supervision from the Licensee. Parents interviewed also did not provide any negative feedback.

Based on the information gathered from the interviews conducted there were no discrepancies among the statements provided by the children, assistant, licensee and the interviewed parents.
Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged personal rights violation: licensee pulled daycare child's ear did or did not occur, therefore the allegation is unsubstantiated.

Exit interview was conducted via Face time. Licensee acknowledged the document via email send by LPA.

SUPERVISOR'S NAME: Thuy Ho	TELEPHONE: (714) 287-8515
LICENSING EVALUATOR NAME: Ketki Desai	TELEPHONE: (714) 743-8635
LICENSING EVALUATOR SIGNATURE:	DATE: 05/11/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/11/2020

LIC9099 (FAS) - (06/04)

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