300610695-6-22-2021-06-CC-JHAN-C4FVFY-20210629162443

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 300610695
Report Date: 06/22/2021
Date Signed: 06/22/2021 10:45:10 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/20/2021 and conducted by Evaluator Sherene Hawkins

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20210420144817

FACILITY NAME:	CHILDTIME LEARNING CENTER		FACILITY NUMBER:	300610695
ADMINISTRATOR:	ATLER, KRISTINA		FACILITY TYPE:	850
ADDRESS:	13881 PROSPECT AVE		TELEPHONE:	(714) 544-6820
CITY:	SANTA ANA	STATE: CA	ZIP CODE:	92705
CAPACITY:	103	CENSUS: 49	DATE:	06/22/2021
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Andrea Silva - Director		TIME COMPLETED:	11:15 AM

ALLEGATION(S):

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child sustained injury while in day care

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Hawkins conducted follow up investigation regarding a complaint of lack of supervision allegation which was initiated on 4/26/21. During today’s visit LPA provided the complaint findings to the director, Andrea Silva. LPA toured the center including all activity/classroom areas, the isolation area, restroom and outdoor play areas. Current census observed was 49 preschoolers and 8 staff in rooms C, D, E, F, G, H, J. A review of staff records on this date indicates that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 4/20/21 the Department received a complaint alleging lack of supervision resulting in child in care sustaining an unexplained injury. During the investigation, LPA interviewed eight staff, four children, six parents, a county social worker, and reviewed facility records. Staff interviewed reported that there was no activity or incident observed or reported that lead to C1’s incident which occurred and denied any lack of supervision. At the time of the incident there were 4 staff and 35 children outside. ***continued on page 2***

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Judy Hanson	TELEPHONE: (714) 703-2807
LICENSING EVALUATOR NAME: Sherene Hawkins	TELEPHONE: (949) 466-1624
LICENSING EVALUATOR SIGNATURE:	DATE: 06/22/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/22/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20210420144817

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CHILDTIME LEARNING CENTER	FACILITY NUMBER: 300610695
	VISIT DATE: 06/22/2021

NARRATIVE

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***page 2***

Staff added that all the children were being closely supervised during the outside play time. Staff #3 (S3) reports hearing Child#1 (C1) who was playing nearby, start to cry. S3 states they then proceeded to approach the child to assess the need and guided child away from the sand area to be seated on the bench. While guiding C1, S3 reports noticing blood on the front of C1’s pants.

Orange County social worker reported that Child Protective Services (CPS) investigated and findings were unfounded for any suspected abuse. Social worker added that medical professionals could not determine the cause of the child’s bleeding, however there was no indication of any breaking of the skin or entry to the body consistent with abuse. C1 who was involved in the incident, and other children from the classroom, who were identified as being outside during the time of the allege incident were not qualified to be interviewed due to developmental level. Parent of C1 reported it was unknown what caused the incident with C1 and added that there were no symptoms determined by the medical professionals that indicated trauma or anything inappropriate occurred. Other parents interviewed were satisfied with the care and supervision children received and had no concerns.

This agency has investigated the complaint alleging a lack of supervision resulting in injury to child. We have found that the complaint was unsubstantiated. While the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

Exit interview was conducted with director. The Notice of Site Visit was posted. Facility representative was informed that the Notice of Site Visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. Appeal Rights explained. A copy of their appeal rights (LIC 9058) was given and signatures on this form acknowledges receipt of these rights. All appeals must be in writing and received by the licensing office within 15 business days. The first level appeal is to regional manager; address is above on the report.

SUPERVISOR'S NAME: Judy Hanson	TELEPHONE: (714) 703-2807
LICENSING EVALUATOR NAME: Sherene Hawkins	TELEPHONE: (949) 466-1624
LICENSING EVALUATOR SIGNATURE:	DATE: 06/22/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/22/2021

LIC9099 (FAS) - (06/04)

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