300610697-5-19-2023-06-CC-JHAN-CS7UUP-20230526155350

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 300610697
Report Date: 05/19/2023
Date Signed: 05/19/2023 11:52:47 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/10/2023 and conducted by Evaluator Dean Thompson

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20230510160006

FACILITY NAME:	CHILDTIME CHILDREN'S CENTER INC.		FACILITY NUMBER:	300610697
ADMINISTRATOR:	LOPEZ, AMERICA		FACILITY TYPE:	850
ADDRESS:	2839 VILLA REAL DRIVE		TELEPHONE:	(714) 637-2022
CITY:	ORANGE	STATE: CA	ZIP CODE:	92867
CAPACITY:	67	CENSUS: 58	DATE:	05/19/2023
		UNANNOUNCED	TIME BEGAN:	11:10 AM
MET WITH:	America Lopez		TIME COMPLETED:	12:10 PM

ALLEGATION(S):

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Staff are allowing ill children into daycare

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPAs) Thompson and Duron conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 5/17/2023. Upon arrival LPA met with Director America Lopez, to deliver complaint findings. LPA's toured the facility inside and outside. LPA observed a total of 58 preschool children with 6 preschool staff.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

On 5/10/2023 the Orange County Child Care Office received a complaint alleging (1) Staff are allowing ill children into daycare.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Judy Hanson	TELEPHONE: (714) 795-0415
LICENSING EVALUATOR NAME: Dean Thompson	TELEPHONE: (714) 287-0708
LICENSING EVALUATOR SIGNATURE:	DATE: 05/19/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/19/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20230510160006

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CHILDTIME CHILDREN'S CENTER INC.	FACILITY NUMBER: 300610697
	VISIT DATE: 05/19/2023

NARRATIVE

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During the investigation on 5/17/2023, LPA interviewed staff present, obtained the facility roster, reviewed incident reports, and reviewed Face to Name Transition Sheets. On the Face to Name Transition Sheets, next to the child’s name, there is a section listed as “Health Checks.”

On 5/17/2023 four staff were interviewed. All four staff interviewed indicated they conduct health checks and look for various symptoms. All staff mentioned, if a child is not feeling well and must be sent home, the child is isolated from other children in care until the parents arrive.

Parent interviews were conducted via phone call on 5/18/2023. Five parents were able to be interviewed out of 11 parents contacted. Parents were asked the following questions: How do you feel about the care and supervision your child receives? Have you ever been notified of your child being ill while present at the facility? Have you ever witnessed staff conducting health checks? Four out of 5 parents interviewed indicated they were satisfied with the care given by the facility staff and had no concerns to report. Two parents indicated they were notified by staff when their child was ill and was asked for the child to be picked up. One parent mentioned they have observed a staff conducting temperature checks.

Based LPA observations, Face to Name Transition Sheets which shows Health Checks are being conducted at the facility, interviews with staff and parents, there was not enough evidence to substantiate the allegation.

The Orange County Child Care Office has investigated the complaint alleging that the (1) Staff are allowing ill children into daycare: although the allegations may have happened or is valid, there is not enough preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

In the areas that were evaluated, no deficiencies were observed of the California Code of Regulations, Title 22, Division 12 at the time of the visit.

Exit interview conducted and report was reviewed with Director America Lopez.

Notice of Site Visit was provided to America Lopez and posted on the door. The notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. The licensee was provided a copy of their appeal right (LIC 9058 1/16) and their signature on this form acknowledges receipt of these rights.

SUPERVISOR'S NAME: Judy Hanson	TELEPHONE: (714) 795-0415
LICENSING EVALUATOR NAME: Dean Thompson	TELEPHONE: (714) 287-0708
LICENSING EVALUATOR SIGNATURE:	DATE: 05/19/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/19/2023

LIC9099 (FAS) - (06/04)

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