<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 300611704
Report Date: 04/05/2023
Date Signed: 04/05/2023 03:35:25 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/20/2023 and conducted by Evaluator Patricia Duron
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20230120155901
FACILITY NAME:CHILDTIME CHILDREN'S CENTER INC.FACILITY NUMBER:
300611704
ADMINISTRATOR:SCHEEVEL, JESSICAFACILITY TYPE:
850
ADDRESS:24590 LA PLATA DR.TELEPHONE:
(949) 495-4727
CITY:LAGUNA NIGUELSTATE: CAZIP CODE:
92677
CAPACITY:72CENSUS: 43DATE:
04/05/2023
UNANNOUNCEDTIME BEGAN:
01:20 PM
MET WITH:Kathern De La Torre, Director TIME COMPLETED:
03:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility staff yells at daycare children.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Patricia Duron conducted an unannounced complaint visit to deliver the complaint findings. LPA met with Director, Kathern De La Torre. Census was taken. The overall census observed was 5 staff and 43 children. A review of staff criminal clearance records on this date indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 1/20/23 a complaint was filed with the Licensing office stating facility staff yells at daycare children. Reporting Party (RP) stated S1 yells at daycare children.

During the course of investigation, LPA interviewed 5 staff members, 3 children, 3 parents, and reviewed records.

Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Thuy HoTELEPHONE: (714) 287-8515
LICENSING EVALUATOR NAME: Patricia DuronTELEPHONE: (714) 293-9465
LICENSING EVALUATOR SIGNATURE:

DATE: 04/05/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/05/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 06-CC-20230120155901
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CHILDTIME CHILDREN'S CENTER INC.
FACILITY NUMBER: 300611704
VISIT DATE: 04/05/2023
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
During the initial inspection dated 1/25/23 LPA interviewed staff, 3 out of 5 staff disclosed witnessing S1 yelled at daycare children by saying: “No! Get Down! Stop that! Sit down!

LPA Duron contacted five parents by phone and was able to interview three parents. All interviewed parents stated they did not have any concern with facility.

LPA attempted to interview 4 children and only 2 children qualified for an interview. No disclosure were made by the 2 interviewed children.

Based on LPA’s interviews and reviewing records, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Chapter 1 Section 101223(a)(1) Personal Rights. Please refer to attached 9099D for documentation of deficiencies.

LPA Duron informed Director, Kathern De La Torre that this report dated 4/5/2023 document one Type A citation which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.

LPA Duron informed the Director to provide a copy of this licensing report dated 4/5/2023 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

SUPERVISOR'S NAME: Thuy HoTELEPHONE: (714) 287-8515
LICENSING EVALUATOR NAME: Patricia DuronTELEPHONE: (714) 293-9465
LICENSING EVALUATOR SIGNATURE:

DATE: 04/05/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/05/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 06-CC-20230120155901
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CHILDTIME CHILDREN'S CENTER INC.
FACILITY NUMBER: 300611704
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/05/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
04/05/2023
Section Cited
CCR
101223(a)(1)
1
2
3
4
5
6
7
101223(a)(1) Personal Rights. (a) The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons.
1
2
3
4
5
6
7
Director Kathern De La Torre provided a written statement to LPA on 4-5-2023, stating she will provide staff training on Personal Rights by April 18, 2023.Director will provide sign in sheet for all staff that received the personal rights training.
8
9
10
11
12
13
14
This requirement is not met as evidence by: Based on LPA’s interviews, 3 staff witnessed S1 yelling at day care children at the facility. This action poses an immediate risk to the health and safety to the child in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Thuy HoTELEPHONE: (714) 287-8515
LICENSING EVALUATOR NAME: Patricia DuronTELEPHONE: (714) 293-9465
LICENSING EVALUATOR SIGNATURE:

DATE: 04/05/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/05/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/20/2023 and conducted by Evaluator Patricia Duron
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20230120155901

FACILITY NAME:CHILDTIME CHILDREN'S CENTER INC.FACILITY NUMBER:
300611704
ADMINISTRATOR:SCHEEVEL, JESSICAFACILITY TYPE:
850
ADDRESS:24590 LA PLATA DR.TELEPHONE:
(949) 495-4727
CITY:LAGUNA NIGUELSTATE: CAZIP CODE:
92677
CAPACITY:72CENSUS: 43DATE:
04/05/2023
UNANNOUNCEDTIME BEGAN:
01:20 PM
MET WITH:Kathern De La Torre, Director TIME COMPLETED:
03:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility staff forces daycare children to nap.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Patricia Duron conducted an unannounced complaint visit to deliver the complaint findings. LPA met with Director, Kathern De La Torre. Census was taken. The overall census observed was 5 staff and 43 children. A review of staff criminal clearance records on this date indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 1/20/23 a complaint was filed with the Licensing office stating facility staff forces day care children to nap. Reporting Party (RP) stated the following: RP reported that facility staff forces daycare children to nap.

During the course of the investigation, LPA interviewed 5 staff, 2 parents, 3 children, and reviewed records.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Thuy HoTELEPHONE: (714) 287-8515
LICENSING EVALUATOR NAME: Patricia DuronTELEPHONE: (714) 293-9465
LICENSING EVALUATOR SIGNATURE:

DATE: 04/05/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/05/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 06-CC-20230120155901
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CHILDTIME CHILDREN'S CENTER INC.
FACILITY NUMBER: 300611704
VISIT DATE: 04/05/2023
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
During the initial inspection dated 1/25/23 LPA observed staff interacting with children in positive manner, speaking to children and sitting at children’s eye level. LPA observed live camera footage from each classroom during naptime and visited each room for 5 – 10 minutes during nap time. LPA did not observe staff forcing children to nap. LPA observed soft music playing during nap time, and observed staff sitting with children beside cots, and observed some staff patting child’s back. Children had books beside their cots. LPA observed some children sitting on their cot during nap time turning pages from the book on their lap.

LPA Duron contacted five parents by phone and was able to interview two parents. All interviewed parents stated they did not have any concern with facility.

LPA attempted to interview 4 children and only 2 children qualified for an interview. No disclosure was made by the 2 interviewed children.

Based on the information gathered from LPAs’ interviews, observation, and reviewing records, there is insufficient evidence to corroborate the allegations of facility forces day care children to nap. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the allegations did not occur in the day care facility, therefore the allegations is UNSUBSTANTIATED.

An exit interview was completed. The report was reviewed and discussed. Appeal Rights were provided. The facility representative was provided a copy of their appeal rights and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Licensing office within 15 business days. Any proposed changes to the physical plant, including telephone number, shall be immediately reported to the Department.



The facility representative was informed that the “Notice of Site Visit” must be posted for 30 consecutive days. Failure to post will result in Civil Penalties of $100.00. The “Notice of Site Visit” must be posted on or adjacent to the door.
SUPERVISOR'S NAME: Thuy HoTELEPHONE: (714) 287-8515
LICENSING EVALUATOR NAME: Patricia DuronTELEPHONE: (714) 293-9465
LICENSING EVALUATOR SIGNATURE:

DATE: 04/05/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/05/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 5