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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 300611705
Report Date: 05/07/2024
Date Signed: 05/07/2024 01:30:04 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/25/2024 and conducted by Evaluator Mahnaz Malek
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20240325105010
FACILITY NAME:CHILDTIME CHILDREN'S CENTER INC.FACILITY NUMBER:
300611705
ADMINISTRATOR:DE LA TORRE, KATHERNFACILITY TYPE:
830
ADDRESS:24590 LA PLATA DR.TELEPHONE:
(949) 495-4727
CITY:LAGUNA NIGUELSTATE: CAZIP CODE:
92677
CAPACITY:32CENSUS: 19DATE:
05/07/2024
UNANNOUNCEDTIME BEGAN:
12:35 PM
MET WITH:DirectorTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Staff left children unattended on the playground
Staff are mean to young children by yelling at them
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Mahnaz (Nancy) Malek conducted a follow up investigation regarding the above allegations. This is a follow up for the visit conducted on 3/27/2024 and 4/16/2024. LPA met with director, Kathern De La Torre. Census was taken. There were a total of 19 infants and toddlers with 7 staff in 3 different classrooms.

A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.
On 3/27/2024, the Orange County Child Care Office received a complaint alleging "the Staff left children unattended on the playground" and "Staff are mean to young children". Reporting Party (RP) stated staff # 1 yelled at few children and the infant teachers are leaving them unattended on the playground by standing at the classroom door.
Continued on page 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Mahnaz Malek
LICENSING EVALUATOR SIGNATURE:

DATE: 05/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 06-CC-20240325105010
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CHILDTIME CHILDREN'S CENTER INC.
FACILITY NUMBER: 300611705
VISIT DATE: 05/07/2024
NARRATIVE
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During the course of investigation, LPA interviewed 8 staff working in infant/toddler classrooms, and contacted 9 parents of whom 2 parents responded.

The staff stated they have not been unkind to children and they have not yelled at children. They did not acknowledge observing any unkind and mean behavior from any staff. They did no acknowledge any staff to yell at children. Staff # 1 denied being mean to children by yelling at children. Staff # 1 stated they are gentle and kind to children and they have gone through lots of training on how to treat children. LPA also contacted 9 random infant/toddler parents. Out of 9 parents, two parents responded with positive feedback and no concerns regarding this area. Children were not being interviewed due to their young age to be qualified.

During the course of interviews with eight staff, and 9 parents of whom 2 responded, there is not enough proof or evidence to support the above allegations occurred or did not occur. This agency has investigated the complaint alleging "the Staff left children unattended on the playground" and "Staff are mean to young children"; although the allegations may have happened or are valid, there is not a preponderance of evidence to prove, the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Notice of Site Visit was posted. The notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100.
In the areas which were investigated, no deficiency was cited today. The director, Kathern De La Torre was provided a copy of their appeal rights (LIC 9058 1/16) and their signature on this form acknowledges receipt of these rights.
Exit interview was conducted with director, Kathern De La Torre.

This report ends here.
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Mahnaz Malek
LICENSING EVALUATOR SIGNATURE:

DATE: 05/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 4