300611778-12-17-2020-06-CC-PMAA-BXUU6U-20210202141853

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 300611778
Report Date: 12/16/2020
Date Signed: 12/17/2020 12:19:09 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/29/2020 and conducted by Evaluator Stacy Torrence

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20200929144645

FACILITY NAME:	TOWNE AND COUNTRY EARLY EDUCATION CENTER		FACILITY NUMBER:	300611778
ADMINISTRATOR:	KURERA, LASANTHI		FACILITY TYPE:	850
ADDRESS:	201 E. MADISON		TELEPHONE:	(714) 524-2780
CITY:	PLACENTIA	STATE: CA	ZIP CODE:	92870
CAPACITY:	68	CENSUS: 12	DATE:	12/16/2020
		UNANNOUNCED	TIME BEGAN:	10:37 AM
MET WITH:	Kayo Christy, Director		TIME COMPLETED:	11:33 AM

ALLEGATION(S):

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Day care child was not fed while in care
Day care child’s diapering needs were not met

INVESTIGATION FINDINGS:

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Tele-Inspection State of Emergency COVID-19

Licensing Program Analyst (LPA) Stacy Torrence conducted an unannounced tele-complaint inspection on 12/16/2020 to follow-up on the tele-complaint investigation that was conducted on 10/06/2020. LPA met with Kayo Christy, Director who guided analyst on a virtual tour of the facility. There were 12 children present and three staff supervising.

During today’s investigation the facility was operating within its licensed capacity and within compliance of staffing ratios. A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

Allegation: Day care child was not fed while in care.
Reporting Party (RP), reported child was not fed while in care. During the course of the investigation, LPA Torrence interviewed complainant, three staff members, and three parents.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Thuy Ho	TELEPHONE: (714) 287-8515
LICENSING EVALUATOR NAME: Stacy Torrence	TELEPHONE: (714) 300-3599
LICENSING EVALUATOR SIGNATURE:	DATE: 12/16/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/16/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20200929144645

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: TOWNE AND COUNTRY EARLY EDUCATION CENTER	FACILITY NUMBER: 300611778
	VISIT DATE: 12/16/2020

NARRATIVE

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Complainant stated she noticed that child’s lunch was untouched and sippy cup was also full. Complainant disclosed child did eat some of her food one day.

Two staff stated children are given lunch brought from home; however, there are some children who eat very little. All three staff interviewed reported some children would just eat their snacks in their lunch bag or the snacks provided by the daycare. All three staff interviewed also reported food is always available to children in care.

All three interviewed parents reported their children eat their lunch and snacks at the daycare and have no issues with their children not eating at the daycare.

Allegation: Day care child’s diapering needs were not met.
Reporting Party (RP), reported child’s diaper was not changed in a timely manner. Complainant reported one day when arrived to pick up child, during midday, child’s diaper was full.

Three staff members were interviewed. Staff #1 stated their diapering policy is that they have specific times when they check the children’s diapers; morning, mid-morning, after nap, mid-afternoon, and late afternoon. Staff #1 and #2 reported they check diapers in the morning, mid-morning (after snack), in the afternoon (after nap), mid-afternoon (after outside play), late afternoon (before children leave for home). Staff #3 reported changing diapers in the morning, and the other staff change diapers the remaining times.

One parent out of the three parents interviewed has a child in diapers. Parent #3 stated staff changes child’s diaper frequently and everyday when child is picked up, child’s diaper has been changed, stated no issues with staff not changing child’s diaper.

Children were nonverbal; therefore, no children were interviewed.

LPA Torrence verified subject child’s birth date with parent and cross-referenced it with the birthdate indicated on the current facility children’s roster and discovered subject child participates in the facility’s toddler option program.

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SUPERVISOR'S NAME: Thuy Ho	TELEPHONE: (714) 287-8515
LICENSING EVALUATOR NAME: Stacy Torrence	TELEPHONE: (714) 300-3599
LICENSING EVALUATOR SIGNATURE:	DATE: 12/16/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/16/2020

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 06-CC-20200929144645

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: TOWNE AND COUNTRY EARLY EDUCATION CENTER	FACILITY NUMBER: 300611778
	VISIT DATE: 12/16/2020

NARRATIVE

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Based on the information gathered from LPA’s interviews, there is insufficient evidence to corroborate the allegations. Although the allegations may have happened or are valid; there is not a preponderance of evidence to provide the alleged violations did or did not occur; therefore, the allegations are unsubstantiated.

Exit interview was conducted. The report was reviewed and discussed. Appeal Rights was explained. A copy of the report along with Appeal Rights (LIC 9058 12/15) will be emailed to licensee with a Read Receipt to acknowledge report was received. If Read Receipt is not functional, licensee will respond to email stating “I have read and received the report, I acknowledge receipt.” LIC 9099 will also be mailed if those options are not available. The Notice of Site Visit was not posted due to tele-investigation COVID-19 State of Emergency.

End of Report

SUPERVISOR'S NAME: Thuy Ho	TELEPHONE: (714) 287-8515
LICENSING EVALUATOR NAME: Stacy Torrence	TELEPHONE: (714) 300-3599
LICENSING EVALUATOR SIGNATURE:	DATE: 12/16/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/16/2020

LIC9099 (FAS) - (06/04)

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