304270282-11-22-2021-06-CC-THOO-C9KVBT-20211210151804

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304270282
Report Date: 11/22/2021
Date Signed: 11/22/2021 02:31:20 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/14/2021 and conducted by Evaluator Tina Nguyen

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20210914145713

FACILITY NAME:	MONTESSORI CHILDREN'S WORLD		FACILITY NUMBER:	304270282
ADMINISTRATOR:	BEGOLE, NOREEN		FACILITY TYPE:	850
ADDRESS:	14212 EDWARDS BLVD.		TELEPHONE:	(714) 894-4924
CITY:	WESTMINSTER	STATE: CA	ZIP CODE:	92683
CAPACITY:	60	CENSUS: 7	DATE:	11/22/2021
		UNANNOUNCED	TIME BEGAN:	12:50 PM
MET WITH:	Director Noreen Begole		TIME COMPLETED:	02:35 PM

ALLEGATION(S):

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Staff did not meet day care child's diapering needs

INVESTIGATION FINDINGS:

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On 11/22/2021, Licensing Program Analyst (LPA) Tina Nguyen conducted a in person inspection to deliver the finding regarding the above complaint allegation. LPA Nguyen met with staff Lisa Miller, director Noreen Begole came after. The Covid-19 Emergency Response questionnaires were asked. A toured the facility was conducted, and a census was taken. Observed at the time of the visit was a total of 7 preschool children and 3 staff members. A review of staff criminal clearance records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.
On 09/14/2021, the Department received a complaint alleging Staff did not meet day care child's diapering needs. The complainant indicated that Child #1 (C1) was only being changed twice a day; there is a time that C1 came home with the same diaper on. RP indicated that the facility may not wipe the child while changing diaper
During the investigation, LPA interviewed four staff members, attempted to interview six parents but only able to interview two parents, reviewed facility roster, and daily changing log.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Thuy Ho	TELEPHONE: (714) 287-8515
LICENSING EVALUATOR NAME: Tina Nguyen	TELEPHONE: (714) 292-2922
LICENSING EVALUATOR SIGNATURE:	DATE: 11/22/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/22/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20210914145713

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: MONTESSORI CHILDREN'S WORLD	FACILITY NUMBER: 304270282
	VISIT DATE: 11/22/2021

NARRATIVE

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During the staff interview, Staff #2 (S2) and Staff #3 (S3) disclosed when C1’s mother left the diapers at the facility for the teachers to change C1 throughout the day, C1’s mother labeled C1’s diapers with small number from 1 to 5 on the back of the diapers. The mother labeled the diapers to track if the teachers actually changed C1’s diapers. Staff 2 and 3 also stated when the teachers changed C1’s diapers, the teachers just randomly took any diaper and did not follow the diaper ordering number, such as 1,2,3,4,5. There was a day C1 wore diaper #1 and the teacher happened to pulled the diaper labeled #1 and changed C1. The mother complained to the director that the staff did not change C1’s diaper since C1 came home with the same diaper #1.
All interviewed staff denied of witnessing any staff members not changing the children’s diapers for the whole day. All interviewed staff confirmed that when the children wet or soiled their diapers, the staff members always wipe the children before putting on the cleaned diaper.

LPA Nguyen reviewed the diaper changing log and it indicated the facility staff changes the children every 3 hours or before nap time.

LPA Nguyen attempted to interview four children and all four children did not qualify for an interview due to being too young and non-verbal. Subject child is also too young to provide full statement.

LPA Nguyen contacted six parents by phone and was able to interview two parents. All two interviewed parents stated they like the facility and all staff members are very nice. Interviewed parents also stated they did not have any concern or issue with the facility.

Based on the information gathered from LPAs' interviews, reviewing records, there is insufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the Staff did not meet day care child's diapering needs did or did not occur, therefore the allegation is UNSUBSTANTIATED.
Exit interview was conducted. The Notice of Site Visit was posted. Facility representative was informed that the Notice of Site Visit must be posted for 30 consecutive days. Failure to post will result in civil penalty of $100. “The licensee was provided a copy of their appeal rights (LIC 9058 12/15) and their signature on this form acknowledges receipt of these rights.” This report LIC 9099 was provided to the director. First level appeal is to Regional Manager, address is above on the report.

SUPERVISOR'S NAME: Thuy Ho	TELEPHONE: (714) 287-8515
LICENSING EVALUATOR NAME: Tina Nguyen	TELEPHONE: (714) 292-2922
LICENSING EVALUATOR SIGNATURE:	DATE: 11/22/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/22/2021

LIC9099 (FAS) - (06/04)

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