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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270282
Report Date: 01/27/2023
Date Signed: 01/27/2023 04:49:32 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/09/2022 and conducted by Evaluator Dianna ValdezSantana
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20221109105249
FACILITY NAME:MONTESSORI CHILDREN'S WORLDFACILITY NUMBER:
304270282
ADMINISTRATOR:BEGOLE, NOREENFACILITY TYPE:
850
ADDRESS:14212 EDWARDS BLVD.TELEPHONE:
(714) 894-4924
CITY:WESTMINSTERSTATE: CAZIP CODE:
92683
CAPACITY:60CENSUS: 19DATE:
01/27/2023
UNANNOUNCEDTIME BEGAN:
01:45 PM
MET WITH:Director, Noreen BegoleTIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Facility staff member physically abused (placed their foot on child's back) day care child during nap time.
Facility staff member emotionally abused (shaming and manipulating) day care children.
INVESTIGATION FINDINGS:
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On 01/27/2023 Licensing Program Analysts (LPAs), Dianna Valdez Santana and Aiddee Nunez made an unannounced visit to the facility for the purpose to deliver findings of complaint that was received at the Orange County Regional Child Care Program Office. LPAs were met by director, Noreen who was explained the reason for today’s visit.
A review of the Facility Personnel Report Summary conducted on 01/27/2023 indicates all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

A complaint was received on 11/09/2022 alleging that the staff physically and verbally abuse children in care. Reporting party stated that they witnessed staff often yelling at the kids and observed Staff #1 (S1) placing S1’s foot on a child’s back to keep the child down in place so that the child would nap. They witnessed at least 3 occasions where children were roughly treated by staff. RP stated the staff mock children when they cry and yell at them to go to sleep. Page 1 of 2
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Thuy HoTELEPHONE: (714) 287-8515
LICENSING EVALUATOR NAME: Dianna ValdezSantanaTELEPHONE: 714-292-8628
LICENSING EVALUATOR SIGNATURE:

DATE: 01/27/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/27/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 06-CC-20221109105249
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: MONTESSORI CHILDREN'S WORLD
FACILITY NUMBER: 304270282
VISIT DATE: 01/27/2023
NARRATIVE
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During the course of investigation, LPAs interviewed 5 staff members, 4 children, and 5 parents.

On 11/16/2022 LPAs Valdez Santana and Duron made an unannounced inspection to the facility to investigate the alleged allegations. LPAs interviewed 5 staff during the visit. During the staff interviews, S1 disclosed the following: Child #1 (C1) was on the cot wiggling around. C1 then got out of the cot and disturbed other children. S1 told C1 to close the eyes and go to sleep. S1 watched C1 for a while and finally S1 told C1 to get back on the cot. S1 put the foot (not with the shoe on) on the side of C1 on the cot and tucked the blankets with S1 foot under C1’s body. C1 then started wiggling and then fell off the cot and hit the head on the floor. No injuries observed. S1 also stated S1 does yell at the children as a group to get their attention. S1 disclosed “I am just a loud person”. During the staff interview, it was observed that S1 does talk loudly, this can come across as yelling to the children. LPA advised S1 during the interview to lower the voice. The other 4 staff members denied abusing the children physically or emotionally nor witnessing any other staff members abusing to the children physically or emotionally.

LPA interviewed 4 children. 2 out of 4 interviewed children disclosed that staff members have yelled at the children.

LPA conducted interviews with 5 parents. There was one disclosure made by the 5 interviewed parents.

LPA received a picture dated 10/31/2022 depicting a child was laying on the cot, on the child’s side. The child had a striped blanket over and S1 had the leg over a side of child’s back. There was another picture dated 11/2/2022 depicting a child was laying on a cot with a strawberries blanket over and S1 had the leg over the child.

LPA also reviewed a video footage recording S1 and S2 were being rough and raised voices at the children during naptime. The video recorded a child was laying on the floor next to the cot. S2 came picking up the child from the floor and put the child back on the cot. S2 then raised the voice at the child and said “I don’t like it. No. No”. S2 then came into the scene and told the child “stay down on your bed.” S1 then kicked the cot a little further so S1 can have room to sit down on a chair next to the cot. At the same time, it was recorded S2 raised voice at the other child and said “you be quiet. Go to sleep.”

Page 2 of 3

SUPERVISOR'S NAME: Thuy HoTELEPHONE: (714) 287-8515
LICENSING EVALUATOR NAME: Dianna ValdezSantanaTELEPHONE: 714-292-8628
LICENSING EVALUATOR SIGNATURE:

DATE: 01/27/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/27/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 06-CC-20221109105249
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: MONTESSORI CHILDREN'S WORLD
FACILITY NUMBER: 304270282
VISIT DATE: 01/27/2023
NARRATIVE
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Based on LPA’s interviews and reviewing pictures along with video footage, the preponderance of evidence standard has been met, therefore the allegations of staff physically and verbally abuse children in care are found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 & Chapter 1, Section 101223 (a)(1) and (a)(3) Personal Rights are being cited on the attached LIC9099D.


Exit interview conducted and report was reviewed with the Noreen Begole, Director. Appeal Rights and deficiencies were discussed. The facility representative was provided a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days.

Page 3 of 3. End of Report.
SUPERVISOR'S NAME: Thuy HoTELEPHONE: (714) 287-8515
LICENSING EVALUATOR NAME: Dianna ValdezSantanaTELEPHONE: 714-292-8628
LICENSING EVALUATOR SIGNATURE:

DATE: 01/27/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/27/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 06-CC-20221109105249
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: MONTESSORI CHILDREN'S WORLD
FACILITY NUMBER: 304270282
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/27/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
02/10/2023
Section Cited
CCR
101223(a)(1)
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Personal Rights. (a) The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons. This requirement is not met as evidence by:
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Director said she recently provided staff a copy of parent and children's rights forms. Director said she and her staff will complete a personal rights training within the next two weeks. Director will email LPA Valdez Santana at dianna.valdezsantana@dss.ca.gov the agenda and staff sign in sheet.
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Based on video footage, S1 and S2 raised voices at the children forcing them to stay on the bed and telling them to be quiet. This action poses an immediate risk to the health and safety to the child in care.
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Type A
02/10/2023
Section Cited
CCR
101223(a)(3)
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Personal Rights. (a) The licensee shall ensure that each child is accorded the following personal rights: (3) to be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation…. This requirement is not met as evidence by:
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Director states that starting 01/27/2023 she will begin to had out a copy of the licensing report dated 01/27/2023 and have parents sign the LIC 9224 that acknowledges receipt of the report. This is due within 10 days of today by emailing scanned copies to dianna.valdezsantana@dss.ca.gov by 02/10/2023.
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Based on video footage, S1 kicked a child’s bed during naptime. There were also 2 pictures depicting S1 had the leg over the children’s body during naptime. This action poses an immediate risk to the health and safety to the child in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Thuy HoTELEPHONE: (714) 287-8515
LICENSING EVALUATOR NAME: Dianna ValdezSantanaTELEPHONE: 714-292-8628
LICENSING EVALUATOR SIGNATURE:

DATE: 01/27/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/27/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 4