<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270340
Report Date: 09/20/2022
Date Signed: 09/20/2022 09:59:47 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/09/2022 and conducted by Evaluator Stacy Torrence
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20220609090455
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
304270340
ADMINISTRATOR:STAHL, VANESSAFACILITY TYPE:
830
ADDRESS:3223 ASSOCIATED ROADTELEPHONE:
(714) 990-6924
CITY:FULLERTONSTATE: CAZIP CODE:
92835
CAPACITY:32CENSUS: 20DATE:
09/20/2022
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Vanessa Stahl, DirectorTIME COMPLETED:
10:00 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Child is being bit by another child
Facility did not meet reporting requirements
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 09/20/2022, Licensing Program Analyst (LPA) Stacy Torrence conducted an in-person inspection to deliver the findings regarding the above complaint allegations. LPA Torrence met with Director Vanessa Stahl. There was a total of nine infants with three staff supervising and 11 toddler children with three staff supervising. A review of staff criminal clearance records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.
On 06/09/2022, Licensing office received a complaint alleging the following: Child is being bit by another child and facility did not meet reporting requirement.
Allegation: Child is being bit by another child
During the investigation, LPA interviewed the Reporting Party (RP). RP stated within the past 2 weeks the child has been bitten on four different occasions starting on; 5/25/2022 when the child was bitten twice; on 06/02/22 the child was bitten for the 3rd time, and again on 06/09/22 and this was the 4th time, than again on 06/27/2022. Per RP, child has been bitten 5 times.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Thuy HoTELEPHONE: (714) 287-8515
LICENSING EVALUATOR NAME: Stacy TorrenceTELEPHONE: (714) 300-3599
LICENSING EVALUATOR SIGNATURE:

DATE: 09/20/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/20/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 06-CC-20220609090455
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270340
VISIT DATE: 09/20/2022
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
RP stated the director informed RP that resources were given out to the family on 05/25/2022 but from then to today child was bitten 2 more times. RP stated they never had a meeting regarding this ongoing issue, director just called RP when child is bitten. RP stated director was asked to have a one on one to discuss everything that’s been going on, and the invitation was rejected by the director. RP stated on 06/08/2022, Kindercare Risk Safety Team was contacted and on 6/9/2022 Kindercare Parent HelpLine was contacted to report these incidents. RP stated the has been removed from the daycare because of the lack of action made by Kindercare Risk Management Team, their Parent Support Team, and the faculty.
During the course of the investigation, LPA Torrence interviewed six staff members. S1 stated they have a parent who has complained that their child is being bit by another child. S1 stated the toddler has gotten bitten a few times, but it wasn’t the same child doing the biting. S1 stated they have two biters in classroom #2 and one of the toddlers has stopped biting. S1 stated they are trying to do everything to prevent or manage the biting; such as, asking parent of the biters to send teething toys and to have teachers shadowing that child. S1 stated they have received resources from their headquarters to help them manage biters. S1 stated the biting child had three biting incidents in a roll and was sent home. S3 stated they shadow the biting child. Interviewed staff stated while in the classroom, they try and prevent a child from biting by giving the child more space, splitting the children up, try and notice what triggers a child, keeping the child busy, keep an eye on the child at all times, and have parents provide chewing toys for the children. Interviewed staff stated they have meetings, trainings, and a resource hotline to help them prevent and manage a child who is a biter. On 02/10/2022, RP emailed the director and asked if they had a policy in place regarding toddlers biting. Per the email, the director stated they work with the toddler and notify their parent. According to the email, RP also asked at what extent does an event need to be so repetitive that a child causing harm is unenrolled. According to RP, director did not response to the question and when RP brought up the subject director ignored RP. S1 stated there was a verbal conversation with the RP, the next day and RP was told teachers were talked to and they are aware of the child who’s doing the biting and the teachers are keeping the children separated.

S1 stated at the time of the multiple biting incidents there was a teacher and an aide, and we were unable to separate the classroom. S1 stated they have moved two qualified teachers in the classroom and is able to keep the children separated. S1 also stated they noticed child was irritated mid-morning, so they implemented an earlier snack for the child. S1 stated when child transition to a new classroom and a new environment the child stopped biting because the new environment stimulated the child. S1 believed the child needed more stimulation because it was noticed the child attempted or bit other children when child did not have a lot of stimulation.

SUPERVISOR'S NAME: Thuy HoTELEPHONE: (714) 287-8515
LICENSING EVALUATOR NAME: Stacy TorrenceTELEPHONE: (714) 300-3599
LICENSING EVALUATOR SIGNATURE:

DATE: 09/20/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/20/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 06-CC-20220609090455
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270340
VISIT DATE: 09/20/2022
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
This is an amended version of the original report created 09/20/2022
S1 stated there was a conference meeting with the parents of the child who’s biting, and the child was placed on a 2 weeks ABC chart, in which, they track the attempts and bites, the time of the attempts and bites, and the child’s surroundings. S1 stated the parents get the report daily. S1 also reported to the parents the possibility of disenrollment. S1 stated after the 2 weeks the child was doing much better.
Based on LPAs review of the incident reports, written by staff members, and given to RP, it was confirmed the child was bitten five times.

Allegation: Facility did not meet reporting requirement


RP reported the first incident occurred in February and no one notified RP of the biting. RP stated while bathing child bit marks were found on child’s arm and was told the next day no one saw anything or knew anything about the biting. On 02/10/2022, RP emailed the director regarding the biting and why RP wasn’t notified. RP also included pictures of the child’s bit mark in the email. Per the email, the director stated will have the teachers let you know what happened. RP stated the teachers stated they knew nothing about the incident. Interviewed staff stated incident reports are given to both parents; the biter and the child that was bitten, at pick up. S1 stated there were no incident report written for the bite mark depicted in the pictures

LPA reviewed the victim child’s file and there was no incident report regarding the child’s bit mark depicted in the pictures in the email. S1 confirmed there was no incident report written for the date of 02/10/2022.


LPA Torrence contacted four parents. Interviewed parents had no issues or concerns.

Based on LPAs interviews and records review the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division & Chapter 3, 101429(a)(1) Responsibility for Providing Care and Supervision for Infants and 101212 Reporting Requirements are being cited on the attached LIC9099D.

Exit interview was conducted. The Notice of Site Visit was posted. Appeal Rights was explained. A copy of appeal rights (LIC 9058 1/16) will be provided through email and their signatures on this form acknowledges receipt of these rights. First level appeal is to Regional Manager, address is above on the report.
SUPERVISOR'S NAME: Thuy HoTELEPHONE: (714) 287-8515
LICENSING EVALUATOR NAME: Stacy TorrenceTELEPHONE: (714) 300-3599
LICENSING EVALUATOR SIGNATURE:

DATE: 09/20/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/20/2022
LIC9099 (FAS) - (06/04)
Page: 4 of 4
Control Number 06-CC-20220609090455
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270340
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/20/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/23/2022
Section Cited
CCR
101429(a)(1)
1
2
3
4
5
6
7
This is an amended document
101429(a)(1) Responsibility for Providing Care and Supervision for Infants. (a) In addition to Section 101229, the following shall apply: (1) Each infant shall be constantly supervised and under direct visual observation and supervision by a staff person at all times.

1
2
3
4
5
6
7
Per Director, she have a meeting with staff regarding providing care and supervision. Per Director, provide LPA with an agenda of meeting and each employees' signature of attendance.
8
9
10
11
12
13
14
This requirement is not met as evidenced by: Based on LPAs interviews and records review, the facility was not notifying or providing an incident report regarding a child was bitten on 2/10/22 to the parent. This poses a potential safety risk to children in care.
8
9
10
11
12
13
14
Type B
09/23/2022
Section Cited
CCR
101212
1
2
3
4
5
6
7
 101212 Reporting Requirements: The items specified in (d)(1)(A) through (H) above shall also be reported to the child's authorized representative. (C) Any unusual incident that threatens the physical or emotional health or safety of any child.
1
2
3
4
5
6
7
Per director, she will have a meeting with staff regarding informing authorized representatives of any incidents and provide a copy of incident report in child's file
8
9
10
11
12
13
14
This requirement is not met as evidenced by: Based on LPAs interviews and records review, the facility was not notifying or providing an incident report regarding a child was bitten on 2/10/22 to the parent. This poses a potential safety risk to children in care.
8
9
10
11
12
13
14
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Thuy HoTELEPHONE: (714) 287-8515
LICENSING EVALUATOR NAME: Stacy TorrenceTELEPHONE: (714) 300-3599
LICENSING EVALUATOR SIGNATURE:

DATE: 09/20/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/20/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 4