304270340-11-3-2022-06-CC-THOO-CL2NJE-20221110093013

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304270340
Report Date: 11/03/2022
Date Signed: 11/03/2022 02:26:27 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/15/2022 and conducted by Evaluator Stacy Torrence

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20220815133853

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	304270340
ADMINISTRATOR:	STAHL, VANESSA		FACILITY TYPE:	830
ADDRESS:	3223 ASSOCIATED ROAD		TELEPHONE:	(714) 990-6924
CITY:	FULLERTON	STATE: CA	ZIP CODE:	92835
CAPACITY:	32	CENSUS: 18	DATE:	11/03/2022
		UNANNOUNCED	TIME BEGAN:	02:01 PM
MET WITH:	Vanessa Stahl, Director		TIME COMPLETED:	02:30 PM

ALLEGATION(S):

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Staff are swaddling infants
Staff allow infants to sleep on postural support devices

INVESTIGATION FINDINGS:

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On 11/03/2022, Licensing Program Analyst (LPA) Stacy Torrence conducted an in-person inspection to deliver the findings regarding the above complaint allegations. LPA Torrence met with Director Vanessa Stahl. There was a total of 18 infants with six staff supervising. A review of staff criminal clearance records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 08/15/2022, Licensing office received a complaint alleging the following: staff are swaddling infants and staff allow infants to sleep on postural support devices.

Reporting Party (RP) reported to the licensing office that an infant was observed sleeping while swaddled. RP stated observing the infant leaning up against a “boppy”, which is a U-shaped cushion that aids infants in sitting up. RP stated there were two teachers in the classroom when these incidents occurred.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Thuy Ho	TELEPHONE: (714) 287-8515
LICENSING EVALUATOR NAME: Stacy Torrence	TELEPHONE: (714) 300-3599
LICENSING EVALUATOR SIGNATURE:	DATE: 11/03/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/03/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20220815133853

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 304270340
	VISIT DATE: 11/03/2022

NARRATIVE

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Staff are swaddling infants:
During the course of the investigation, LPA interviewed four staff. S1 stated staff are not allowed to swaddle infants and each staff are aware of this policy. Three interviewed staff denied swaddling any infants and denied witnessing any other staff members swaddling infants. Three interviewed staff denied using a blanket while infants are sleeping.

Staff allow infants to sleep on postural support devices:
During the course of the investigation, LPA interviewed four staff. Four interviewed staff stated the postural support device is only used to assist or support an infant when they are trying to sit up on their own. Staff 2 stated if an infant is starting to lean on the device, the infant is removed from the device. Staff 3 stated babies do not fall asleep while in the device.

During the course of the investigation, LPA interviewed four parents. Interviewed parents had no issues or concerns.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the allegations are unsubstantiated.

Exit interview was conducted. The Notice of Site Visit was posted. Appeal Rights was explained. A copy of appeal rights (LIC 9058 1/16) will be provided through email and their signatures on this form acknowledges receipt of these rights. First level appeal is to Regional Manager, address is above on the report.

SUPERVISOR'S NAME: Thuy Ho	TELEPHONE: (714) 287-8515
LICENSING EVALUATOR NAME: Stacy Torrence	TELEPHONE: (714) 300-3599
LICENSING EVALUATOR SIGNATURE:	DATE: 11/03/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/03/2022

LIC9099 (FAS) - (06/04)

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