304270341-5-10-2022-06-CC-THOO-CELPM5-20220520112545

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304270341
Report Date: 05/10/2022
Date Signed: 05/10/2022 01:27:30 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/16/2022 and conducted by Evaluator Stacy Torrence

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20220216103214

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	304270341
ADMINISTRATOR:	STAHL, VANESSA		FACILITY TYPE:	840
ADDRESS:	3223 ASSOCIATED ROAD		TELEPHONE:	(714) 990-6924
CITY:	FULLERTON	STATE: CA	ZIP CODE:	92835
CAPACITY:	42	CENSUS: 8	DATE:	05/10/2022
		UNANNOUNCED	TIME BEGAN:	12:45 PM
MET WITH:	Vanessa Stahl, Director		TIME COMPLETED:	01:30 PM

ALLEGATION(S):

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Staff did not prevent children from engaging in inappropriate interactions

INVESTIGATION FINDINGS:

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On 05/10/2022, Licensing Program Analyst (LPA) Stacy Torrence conducted an in-person inspection to deliver the findings regarding the above complaint allegation. LPA Torrence met with Director Vanessa Stahl. There was a total of eight napping school-age children present, with one staff supervising. A review of staff criminal clearance records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 02/16/2022, Licensing office received a complaint alleging the following: staff did not prevent children from engaging in appropriate interactions.

On 02/18/2022, LPA conducted a phone interview with Reporting Party (RP). RP reported two children have been harassing other children in the form of words, pushing and hitting. RP stated the incidents were reported to the director, in which, director stated they have been talking to the children’s parents and trying to find solutions to the behavioral problems.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Thuy Ho	TELEPHONE: (714) 287-8515
LICENSING EVALUATOR NAME: Stacy Torrence	TELEPHONE: (714) 300-3599
LICENSING EVALUATOR SIGNATURE:	DATE: 05/10/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/10/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20220216103214

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 304270341
	VISIT DATE: 05/10/2022

NARRATIVE

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During the course of the investigation, LPA Torrence interviewed four staff members.
Staff 1 (S1) stated they are aware of C1’s challenging behavior and they are carefully watching C1. S1 stated if C1 is unable to calm down, C1 is sent to S1’s office to calm down and S1 and C1 talk and reflect about what the problem is, come up with resolutions on how to fix the problem, and let C1 know this type of behavior is unacceptable, then we go and apologize. S1 stated C1 is not a bully but is dealing with problems and personal issues. S1 stated staff are handling the situation by keeping C1 separate from the other children when C1 is upset and talking to C1. S1 stated they are working with the parent by sending a behavioral log home daily, whereas, the parents are expected to follow through with a plan and talk to C1 at home.
Staff 2 (S2) stated C1 gives the teachers a hard time. S2 stated C1 is dealing with personal issues. S2 denied witnessing C1 hit another child or bullying another child. S2 stated C1 likes to intimidate the other children by standing in front of them. S2 stated C1 is upset every day and there are times C1 comes to the daycare already upset. S2 denied witnessing or hearing about C2 being a bully.
Staff 3 (S3) stated they are a lot of challenging behaviors in the classroom and there are children who bully other children, one being C1. S3 stated C1 start by calling children names, then throwing toys at the children. S3 stated when C1 hit another child, they separate the children, talk to them, then report the incident to S1. S3 stated C1’s parent knows about the child’s behavioral problem because S3 stated it was discussed with the parents. S3 stated C2 is really sweet and doesn’t participate in C1’s behavior.
Staff 4 (S4) stated C1 hits, pushes, or lashes out at the children out of anger but do not consider C1 as being a bully. S4 stated after C1 has hit or push a child, S4 helps C1 with using words on how to apologize to the other child. S4 stated once child has calm down, they discussed what C1 could have done differently. S4 stated S1 has worked with the parent and C1; and has developed a behavior log for C1; which goes home daily.
During the course of the investigation, LPA Torrence interviewed six children. Interviewed children stated the following: Child 1(C1) reported hitting and kicking children who are mean to C1 first. C1 stated being naughty is the reason why C1 throws legos and blocks at the other children. Child 2 (C2) stated C1 is mean to the other children and it’s not okay. C2 stated C1 is being a bully and C2 tell C1 not to be a bully. Child 3 (C3) stated C1 can hurt my feelings sometimes. C3 stated C1 threw a lego at C3’s sister. Child 4 (C4) stated C1 threw a toy at C4. C4 stated teacher was told about C1 and teacher told C4 to stay away from C1. C4 stated C1 gets mad for so many reasons. Child 5 (C5) stated C1 is mean sometimes and scares C5. Child 6 (C6) stated teacher just tell C1 not to do that again. C6 stated C1 always goes to S1’s office, because C1 is in trouble.

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SUPERVISOR'S NAME: Thuy Ho	TELEPHONE: (714) 287-8515
LICENSING EVALUATOR NAME: Stacy Torrence	TELEPHONE: (714) 300-3599
LICENSING EVALUATOR SIGNATURE:	DATE: 05/10/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/10/2022

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 06-CC-20220216103214

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 304270341
	VISIT DATE: 05/10/2022

NARRATIVE

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During the course of the investigation, LPA Torrence conducted phone interviews with four parents. Interviewed parents had no issues or concerns with the daycare.

During the course of the investigation, LPA Torrence has discovered the facility’s staff are aware of C1’s challenging behavior and has implemented several courses of actions to handle the behavior. For instance, (1) C1 is sent to the Director’s office to calm down, discuss the problem and resolutions on how to fix the problem, and let C1 know that this type of behavior is unacceptable, then C1 goes and apologize; (2) C1 is kept separated from the other children when C1 is upset and staff talk to C1; and (3) Facility staff started sending a behavioral log home daily, in which, parent signs, instructing parent follow through with a plan, and talk to C1 about the reported behavior. S1 stated C1’s behavior had gotten somewhat better, as C1 was not hitting her friends and things were better for a bit. S1 stated C1 had a hard afternoon and C1 began hitting again and hit a staff member; this behavior lead S1 to disenroll C1 from the facility.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is unsubstantiated.

Exit interview was conducted. The Notice of Site Visit was posted. Appeal Rights was explained. A copy of appeal rights (LIC 9058 1/16) will be provided through email and their signatures on this form acknowledges receipt of these rights. First level appeal is to Regional Manager, address is above on the report.

End of Report

SUPERVISOR'S NAME: Thuy Ho	TELEPHONE: (714) 287-8515
LICENSING EVALUATOR NAME: Stacy Torrence	TELEPHONE: (714) 300-3599
LICENSING EVALUATOR SIGNATURE:	DATE: 05/10/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/10/2022

LIC9099 (FAS) - (06/04)

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