304270351-8-2-2023-06-CC-PMAA-CUG3QG-20230806182706

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304270351
Report Date: 08/02/2023
Date Signed: 08/02/2023 10:12:42 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/26/2023 and conducted by Evaluator Cindy Nguyen

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20230526085859

FACILITY NAME:	RANCHO VIEJO SCHOOL, THE		FACILITY NUMBER:	304270351
ADMINISTRATOR:	WARKENTIEN, DEBORAH		FACILITY TYPE:	850
ADDRESS:	29782 AVENIDA DE LAS BANDERAS		TELEPHONE:	(949) 459-0199
CITY:	RANCHO STA MARGARITA	STATE: CA	ZIP CODE:	92688
CAPACITY:	120	CENSUS: 48	DATE:	08/02/2023
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Director, Deborah Warkentien		TIME COMPLETED:	10:45 AM

ALLEGATION(S):

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Staff did not prevent day care child from being hit by other day care children.
Staff did not report incidents to day care child’s authorized representative.

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPAs) Cindy Nguyen and Vivian Trinh conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 06/01/2023. LPAs met with the director, Deborah Warkentien and informed the purpose of the investigation inspection. Census was taken as follow: 10 toddlers, 38 preschool children with 6 staff members. A review of staff criminal records indicates all facility staff or individuals who require caregiver background checks have received a criminal record clearance or exemption and a child abuse index clearance.

On 05/26/2023 a complaint was filed with the Department alleging that staff did not prevent day care child from being hit by other day care children and staff did not report incidents to day care child’s authorized representative. During the investigation, LPA Nguyen conducted 2 physical plant inspection, interviewed complainant, 5 staff members, 5 preschool children, 5 parents, obtained a parent handbook and a copy of the children's roster.
Continued on Page 9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Cindy Nguyen
LICENSING EVALUATOR SIGNATURE:	DATE: 08/02/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/02/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20230526085859

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: RANCHO VIEJO SCHOOL, THE	FACILITY NUMBER: 304270351
	VISIT DATE: 08/02/2023

NARRATIVE

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Page 9099C

Complainant alleged that a child got hit, pushed, body slammed or even slapped in the face and none of these incidents were documented.

During the staff interviews, all 5 interviewed staff gave consistent disclosures regarding the facility's discipline policy, including talking to the child, notifying the director, and informing parents as needed. All five out of five interviewed staff stated they do their best to always keep the children safe. We were unable to determine who C1 is.

LPA Nguyen attempted to interview the children in care but only 5 were qualify for the interview. The five children interviewed stated teachers are very nice, and they like coming to school. No disclosures were made by children.

LPA Nguyen called 10 parents, LPA was able to interview 5 parents on 06/19/23. All parents interviewed made no disclosures, parents stated that the facility communicates with parents on what is going on with their child(ren) when needed.

Complainant also alleged that the facility does not report incidents to parents.

All 5 staff disclosed facility procedure to address an injury is to let the director know, then the director notifies parents via phone or at pick up time, depending on seriousness of injury.

LPA Nguyen called 10 parents, LPA was able to interview 5 parents on 06/19/23. All parents interviewed made no disclosures, parents stated that the facility communicates with parents on what is going on with their child(ren) when needed.

During record review, the Parent Handbook, stated the injuries policy, which include parent will be called immediately if facility observed a head injury or in the event of any serious or questionable injury. LPA reviewed Unusual Incident Reports (UIRs) for the month of May and no incidents, with regards to children hitting each-other. Continued on 9099 Page 2

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Cindy Nguyen
LICENSING EVALUATOR SIGNATURE:	DATE: 08/02/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/02/2023

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20230526085859

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: RANCHO VIEJO SCHOOL, THE	FACILITY NUMBER: 304270351
	VISIT DATE: 08/02/2023

NARRATIVE

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Page 9099C Page 2

Based on the information gathered from LPA's interviews with complainant, 5 staff members, 5 preschool children, 5 parents, and reviewing records of facility's Parent Handbook, there is insufficient evidence to corroborate the allegations that staff did not prevent day care child from being hit by other day care children and staff did not report incidents to day care child’s authorized representative. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview was conducted with Director Deborah, Warkentien. Notice of Site Visit was posted during the visit. Director was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. Director was provided a copy of their appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. First level appeals should be sent to the regional manager to the address listed above.

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Cindy Nguyen
LICENSING EVALUATOR SIGNATURE:	DATE: 08/02/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/02/2023

LIC9099 (FAS) - (06/04)

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