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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270351
Report Date: 03/20/2025
Date Signed: 03/24/2025 07:59:54 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/14/2025 and conducted by Evaluator Soo Jin Jung
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20250314100643
FACILITY NAME:RANCHO VIEJO SCHOOL, THEFACILITY NUMBER:
304270351
ADMINISTRATOR:WARKENTIEN, DEBORAHFACILITY TYPE:
850
ADDRESS:29782 AVENIDA DE LAS BANDERASTELEPHONE:
(949) 459-0199
CITY:RANCHO STA MARGARITASTATE: CAZIP CODE:
92688
CAPACITY:120CENSUS: 42DATE:
03/20/2025
UNANNOUNCEDTIME BEGAN:
11:35 AM
MET WITH:Director, Deborah WarkentienTIME COMPLETED:
12:40 PM
ALLEGATION(S):
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Staff operate out of ratio
Unqualified staff supervise children in care
Staff engaged in a physically inappropriate interaction with day care children
Staff yell at day care children
Licensee does not ensure staff have criminal record clearance
INVESTIGATION FINDINGS:
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On 3/20/2025, Licensing Program Analyst (LPA), Christine Jung, conducted an unannounced visit to the facility to deliver findings for a complaint that was received at the Orange County Regional Child Care Licensing Office. LPA met with Director, Deborah Warkentien and explained the reason for the visit. LPA was led on a tour of the facility and observed a total of 32 preschool children, three (3) preschool staff, 10 toddler children, and three (3) toddler staff.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

On 3/14/2025, the Orange County Regional Child Care Licensing Office received a complaint with five allegations listed above: Reporting Party (RP) alleged that (1) staff operate out of ratio, (2) unqualified staff supervise children in care, (3) staff engaged in a physically inappropriate interaction with day care children, (4) staff yell at day care children, (5) licensee does not ensure staff have criminal record clearance.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Soo Jin Jung
LICENSING EVALUATOR SIGNATURE:

DATE: 03/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/20/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 06-CC-20250314100643
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: RANCHO VIEJO SCHOOL, THE
FACILITY NUMBER: 304270351
VISIT DATE: 03/20/2025
NARRATIVE
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(Page 2)
On 3/18/2025, LPA made an unannounced visit to the facility and interviewed nine (9) staff and six (6) children. All nine (9) staff interviewed stated that they have never operated out of ratio, have never seen staff engage in physically inappropriate interaction day care children, and have not heard staff yelling at day care children. All staff stated that there are enough teachers in the facility to maintain ratios throughout the day. They also shared that if more coverage is needed, teachers will rearrange their shift schedules, rearrange children into different classes, or the Director is available to step into the classrooms as well. Based on LPA’s record reviews, all staff were qualified to supervise children in care. All staff possessed the minimum required number of early childhood education (ECE) units or more. LPA also verified that all staff obtained their criminal record clearances. All six (6) children interviewed did not reveal information that supported the allegations listed above.

During the visit, director provided LPA with the following documents for investigative review: facility roster, attendance sheets, and additional documents pertinent to the investigation.

Throughout the investigation, four (4) authorized representatives were available for interview. All parents interviewed shared positive feedback regarding their enrollment experience and communicated their appreciation for the staff. All parents interviewed did not reveal information that supported the allegations listed above.

The Orange County Regional Child Care Licensing Office has investigated the complaint alleging that: (1) staff operate out of ratio, (2) unqualified staff supervise children in care, (3) staff engaged in a physically inappropriate interaction with day care children, (4) staff yell at day care children, (5) licensee does not ensure staff have criminal record clearance. Although the allegations may have happened or are valid, there was not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

No deficiencies cited. A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the Director, Deborah Warkentien.

End of report.
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Soo Jin Jung
LICENSING EVALUATOR SIGNATURE:

DATE: 03/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/20/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2