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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270351
Report Date: 04/11/2025
Date Signed: 04/11/2025 03:38:50 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/25/2025 and conducted by Evaluator Giselle Lucero
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20250325153947
FACILITY NAME:RANCHO VIEJO SCHOOL, THEFACILITY NUMBER:
304270351
ADMINISTRATOR:WARKENTIEN, DEBORAHFACILITY TYPE:
850
ADDRESS:29782 AVENIDA DE LAS BANDERASTELEPHONE:
(949) 459-0199
CITY:RANCHO STA MARGARITASTATE: CAZIP CODE:
92688
CAPACITY:120CENSUS: 33DATE:
04/11/2025
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Director Deborah WarkentienTIME COMPLETED:
03:45 PM
ALLEGATION(S):
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Day care is operating outside the scope of their license
Staff qualifications
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPA) Giselle Lucero conducted a complaint investigation visit regarding the above complaint allegation. Upon arrival, LPA observed 33 preschool children with 4 staff and 7 toddlers with 2 staff in the classrooms.

A review of facility Personnel Report Summary on this date indicates that facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 03/25/2025 alleging (1) day care is operating outside the scope of their license and (2) staff qualifications. Reporting Party (RP) reported facility is accepting infants even though facility does not obtain an infant license and staff do not have infant/toddler course qualifications.
(continue to page 2)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 04/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 06-CC-20250325153947
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: RANCHO VIEJO SCHOOL, THE
FACILITY NUMBER: 304270351
VISIT DATE: 04/11/2025
NARRATIVE
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(page 2)

During the complaint investigation, LPA Giselle Lucero interviewed staff and parents and reviewed children files.

On 03/26/2025, LPA Lucero interviewed staff. Staff interviewed denied observing or being aware of an infant who is under 18 months old attend at the facility. Staff stated they are aware of a few children who have been enrolled but children have not yet attended due to children not being 18 months old.

LPA Lucero reviewed 11 children files for children currently enrolled and attending in the toddler component program. LPA did not observe any children to be under the age of 18 months old.

LPA also reviewed 4 out of 4 staff files. LPA observed Staff #1 (S1) is missing 3 units in child, family and community course. During interviews, staff stated S1 is never left alone with the children, S1 has always been with another teacher. LPA reviewed staff transcripts, LPA observed staff 3 out of 4 staff are fully qualified infant/toddler staff.

Children were not interviewed due to children’s age.

LPA interviewed 4 parents. Parents interviewed made no disclosures and expressed no concerns regarding the facility.

Based on the investigation conducted with staff, 4 parents, and records reviewed, it was determined there was insufficient evidence that (1) day care is operating outside the scope of their license and (2) staff do not have infant/toddler course qualifications. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated. Exit interview was conducted with Director Deborah Warkentien. Notice of Site Visit was posted during the visit.

End of report.

SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 04/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/11/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2