304270365-6-24-2021-06-CC-PMAA-C4FRCR-20210629125443

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304270365
Report Date: 06/24/2021
Date Signed: 06/24/2021 10:02:55 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/16/2021 and conducted by Evaluator Jordann Nelson

COMPLAINT CONTROL NUMBER: 06-CC-20210416162827

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	304270365
ADMINISTRATOR:	LEIGH, SUMMER		FACILITY TYPE:	840
ADDRESS:	2515 EAST SOUTH STREET		TELEPHONE:	(714) 774-5141
CITY:	ANAHEIM	STATE: CA	ZIP CODE:	92806
CAPACITY:	24	CENSUS: 14	DATE:	06/24/2021
		UNANNOUNCED	TIME BEGAN:	02:45 PM
MET WITH:	Assistant Director Daisy Garcia		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff Screams at Day Care Children

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 06/26/2021 Licensing Program Analyst (LPA) Jordann Nelson conducted an announced complaint visit regarding the allegation listed above with Assistant Director Daisy Garcia

A review of the Facility Personnel Summary on the above date indicates that all staff have criminal background clearance check clearances and are properly associated to the center. On 04/22/2021 a complaint was filed with the Department that a staff member screams at day care children.

During the investigation, LPA Nelson observed at the daycare center during normal operating hours. The school age classroom was observed on 4/22/21. The director, three teachers, and six parents and six children were interviewed.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Patricia Magana	TELEPHONE: (714) 703-2821
LICENSING EVALUATOR NAME: Jordann Nelson	TELEPHONE: (714) 743-8228
LICENSING EVALUATOR SIGNATURE:	DATE: 06/24/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/24/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 06-CC-20210416162827

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 304270365
	VISIT DATE: 06/24/2021

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

LPA Interviewed complaint regarding the alleged allegations. The complainant could not recall which teacher was screaming inside the classroom. The complainant did not permit LPA Nelson to interview her child for personal reasons.

Interviews were conducted with the facility director who stated that they were not aware of any teacher screaming at the children. LPA Nelson conducted interviews with three teachers who all stated that when the children become loud in the classroom that they can raise their voice to get the attention of the children, but no child is targeted to be screamed at.

Interviews were conducted with six parents who did not share any concerns regarding the interactions between their child and the teachers in the classroom.

Interviews were conducted with six children. One child stated that the teacher will raise her voice if the class is loud and ask them to freeze in place. All of the children said that when a teacher comes in the room or the phone rings the teacher will raiser her had an say “grab your bubble” and all of the children get quiet and freeze in place. None of the children stated that the teacher will screams at them.

Based on interviews conducted and conflicting information with regards staff screams at day care children although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview was conducted Report was read to Assistant Director Daisy Garcia. A copy of the report along with Appeal Rights were provided. All appeals must be in writing and received by the Licensing office within 15 business days. End of report

SUPERVISOR'S NAME: Patricia Magana	TELEPHONE: (714) 703-2821
LICENSING EVALUATOR NAME: Jordann Nelson	TELEPHONE: (714) 743-8228
LICENSING EVALUATOR SIGNATURE:	DATE: 06/24/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/24/2021

LIC9099 (FAS) - (06/04)

Page: 2 of 2