304270394-3-30-2021-06-CC-JHAN-BZTNTL-20210406104451

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304270394
Report Date: 03/30/2021
Date Signed: 03/30/2021 03:32:35 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/04/2021 and conducted by Evaluator Dean Valencia

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20210304163849

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	304270394
ADMINISTRATOR:	IRIS RAMIREZ ANTUNA		FACILITY TYPE:	840
ADDRESS:	1 BEARPAW		TELEPHONE:	(949) 552-3222
CITY:	IRVINE	STATE: CA	ZIP CODE:	92604
CAPACITY:	14	CENSUS: 11	DATE:	03/30/2021
		UNANNOUNCED	TIME BEGAN:	02:00 PM
MET WITH:	Iris Antuna, Director		TIME COMPLETED:	04:00 PM

ALLEGATION(S):

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Staff yells at daycare children.
Staff demonstrating inappropriate form of punishment towards daycare child.
Staff became aggressive in front of daycare children.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Dean Valencia conducted an unannounced complaint inspection on today's date, 3/30/2021. LPA met with director, Iris Antuna who guided LPA on a tour of the facility. Census of children in care was taken. During today’s investigation the facility was operating within its licensed capacity and within compliance of ratios. During the course of the investigation, LPA interviewed director, five staff, two other adult witnesses, eleven children in care at the facility, six parents, made two seperate physical inspections, and reviewed documentation provided by the facility, related to the allegations. During an interview on 3/9/21, the Director (Staff #1, see LIC811 Confidentail Names List) stated that neither them nor any staff have violated the personal rights of children. Both they and the staff at this facility are aware of personal right regulations, and are always within compliance of these regulations.

LPA interviewed 4 staff and one adult witness (adult #1), on 3/9/21 and 3/30/21. The staff interviewed stated that the facility is always within compliance of children's personal rights, and that all staff are aware of these personal rights regulations. (continued on LIC9099C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Judy Hanson	TELEPHONE: (714) 703-2807
LICENSING EVALUATOR NAME: Dean Valencia	TELEPHONE: (714) 215-6737
LICENSING EVALUATOR SIGNATURE:	DATE: 03/30/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/30/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20210304163849

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 304270394
	VISIT DATE: 03/30/2021

NARRATIVE

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*This is an amended document*
The adult #1 (A1) stated that in their time at the facility, they recall staff at the facility being disrespectful to them, and at times condescending when referring to the children's behavior in front of children. A1 stated that yelling was not done at children, nor were children ridiculed to the point of the personal rights being violated.

LPA interviewed six parents on 3/25/21 and 3/29/21. Parents stated that they were not witness to the facility violating the children's personal rights, and had generally positive responses for their experience with the facility. LPA also interviewed eleven children on 3/9/21 and 3/30/21. From the information obtained from the children interviews, it was not determined that the facility had violated the personal rights of children related to the allegations. There was insufficient information to create a preponderance of evidence to support either three of these allegations. Some children did state that there may have been an occurrence where a staff became potentially aggressive, but this did not reach the threshold of violating the personal rights regulations.

Based on all this information the preponderance of evidence standard for these three allegations was not met, therefore the above allegations are found to be unsubstantiated. From all of the available information obtained by LPA during the course of the investigation, that there is insufficient evidence indicating that the staff yells at daycare children, demonstrates inappropriate form of punishments towards daycare child/ren, or became aggressive towards children. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore the allegations are unsubstantiated.

Exit interview was conducted, and report was reviewed and discussed. Notice of Site Visit was posted during the visit. The facility representative was informed that the Notice of Site Visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100 per day. The licensee was provided a copy of their appeal rights (LIC 9058 12/15) and their signature on this form acknowledges receipt of these rights.

SUPERVISOR'S NAME: Judy Hanson	TELEPHONE: (714) 703-2807
LICENSING EVALUATOR NAME: Dean Valencia	TELEPHONE: (714) 215-6737
LICENSING EVALUATOR SIGNATURE:	DATE: 03/30/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/30/2021

LIC9099 (FAS) - (06/04)

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