304270485-12-12-2022-06-CC-RLOZ-CM2U6E-20221212141814

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304270485
Report Date: 12/09/2022
Date Signed: 12/12/2022 02:14:02 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/14/2022 and conducted by Evaluator Romelia M Castanon

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20220914101614

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	304270485
ADMINISTRATOR:	VASSEGHI, MOJGAN		FACILITY TYPE:	830
ADDRESS:	30062 SANTA MARGARITA PARKWAY		TELEPHONE:	(949) 888-8880
CITY:	RANCHO STA MARGARITA	STATE: CA	ZIP CODE:	92688
CAPACITY:	36	CENSUS: 5	DATE:	12/09/2022
		UNANNOUNCED	TIME BEGAN:	09:40 AM
MET WITH:	Director Mogjan Vasseghi		TIME COMPLETED:	11:15 AM

ALLEGATION(S):

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Day care child sustained unexplained injuries while in care

INVESTIGATION FINDINGS:

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On 12/09/2022, Licensing Program Analyst (LPA) Romy Castanon made an unannounced visit to the facility for the purpose to deliver findings of a complaint that was received at the Orange County Regional Child Care Program Office. LPA met with Director Mogjan Vasseghi and explained the reason for today’s visit. A tour of Infant Room 5 was conducted, and census was taken. Observed at the time of the visit was a total of 5 infants and 3 staff members.

On 09/14/2022, the Regional Office received a complaint report alleging daycare child sustained unexplained injuries while in care. Reporting Party (RP) stated they observed injuries on child on four separate occasions (08/24/2022, 09/08/2022, 09/12/2022 and 09/13/2022) after picking them up at the end of the day. Subject child is a 7 month old infant in Room 5.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Rina Lopez	TELEPHONE: (714) 795-0859
LICENSING EVALUATOR NAME: Romelia M Castanon	TELEPHONE: (714) 746-8565
LICENSING EVALUATOR SIGNATURE:	DATE: 12/09/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/09/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20220914101614

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 304270485
	VISIT DATE: 12/09/2022

NARRATIVE

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During initial visit on 09/23/2022, LPA interviewed Director and four staff members. During staff interviews, 4 out of 4 staff denied having witnessed child sustain any injuries while in their care. Staff stated when children are injured at the facility, a picture is taken and sent to the parents. Director stated a note is also sent home to parents. Director stated the child’s injuries were brought to their attention by RP after pick up when no longer at the facility or the next day. Director was not informed by staff of any injuries involving the child on dates indicated. LPA also interviewed 4 out of 6 parents, two parents did not return LPA’s call. All four parents LPA spoke with did not disclose any information pertinent to allegations on complaint.

LPA conducted two separate interviews with the Reporting Party. RP informed LPA that there there were no prior issues with facility, or concerns with the level of care being provided to the child. RP states facility staff nor Director were aware of any injuries sustained at the facility when asked. RP informed LPA there was always good communication between them and the facility prior to dates of incidents. After pick up on 08/24/2022, RP asked Director about incident but no information was provided. Incident on 09/08/2022, all staff assumed child was signed into program that morning with injury. On 09/13/2022, RP did not inquire about observed injury. On 09/14/2022, RP observed another injury after picking up the child. Director or staff, again, were not able to provide information regarding that injury. Child is no longer attending the facility.

Based on the interviews conducted with Reporting Party, Director, four staff and four parents there was insufficient evidence to corroborate the allegations of daycare child sustained unexplained injuries while in care. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is Unsubstantiated.

Exit interview was conducted with Director Mogjan Vasseghi. Report was reviewed and discussed. Notice of Site Visit was posted during the visit. The facility representative was informed that the Notice of Site Visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100 per day. The facility was provided a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights.

(End of Report)

SUPERVISOR'S NAME: Rina Lopez	TELEPHONE: (714) 795-0859
LICENSING EVALUATOR NAME: Romelia M Castanon	TELEPHONE: (714) 746-8565
LICENSING EVALUATOR SIGNATURE:	DATE: 12/09/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/09/2022

LIC9099 (FAS) - (06/04)

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