304270552-5-28-2020-06-CC-JHAN-BQ8VPD-20200603163636

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304270552
Report Date: 05/28/2020
Date Signed: 05/28/2020 11:08:30 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/06/2020 and conducted by Evaluator Cindy Nguyen

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20200306171528

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	304270552
ADMINISTRATOR:	SETH, PINKY		FACILITY TYPE:	830
ADDRESS:	3661 MICHELSON		TELEPHONE:	(949) 786-7330
CITY:	IRVINE	STATE: CA	ZIP CODE:	92612
CAPACITY:	16	CENSUS: 5	DATE:	05/28/2020
		UNANNOUNCED	TIME BEGAN:	10:00 AM
MET WITH:	Director, Pinky Seth		TIME COMPLETED:	11:15 AM

ALLEGATION(S):

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Infant in care handled in a rough manner by staff

INVESTIGATION FINDINGS:

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COVID-19 State of Emergency Tele-inspection

Licensing Program Analyst (LPA) Cindy Nguyen conducted an unannounced complaint inspection to investigate the above allegation. This is a continuation of the investigation initiated on 03/12/2020. LPA met with the Director, Seth, Pinky. LPA observed 5 infant children with 2 staff members. During today's inspection staffing and capacity ratios were being met. A review of staff criminal clearance records on this date indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 03/06/2020 a complaint was filed with the Licensing Office. Complainant alleged infant in care handled in a rough manner by staff.

Continued on Page 9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Judy Hanson	TELEPHONE: (714) 703-2807
LICENSING EVALUATOR NAME: Cindy Nguyen	TELEPHONE: (714) 296-3608
LICENSING EVALUATOR SIGNATURE:	DATE: 05/28/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20200306171528

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 304270552
	VISIT DATE: 05/28/2020

NARRATIVE

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Page 9099C

During the investigation LPA conducted 2 physical plant inspections, interviewed staff members, parents, obtained facility children's roster and reviewed staff files. Children were not interviewed due to their young age. Complainant stated a child, name and gender unknown, was observed being pulled by the leg and arm by Staff #2. Staff #2 was attempting to get the child closer by pulling on the child’s leg, then arm, to bring the child within reach.

All staff interviewed including Staff #2 denied any inappropriate incident occurred while infant was in care. Parents interviewed stated they had no concerns with any of the staff members at the facility in the infant program. Through interviews with staff members and parents, it could not be determined if there was a violation of the children’s personal rights as a result of staff handling children roughly.

Based on LPA observations, document reviews and interviews which were conducted, the preponderance of evidence was not met, therefore the above allegation is found to be UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview was conducted with Director, Seth, Pinky. Notice of Site Visit posted. Director was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. Director was provided a copy of their appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. First level appeals should be sent to the regional manager to the address listed above.

SUPERVISOR'S NAME: Judy Hanson	TELEPHONE: (714) 703-2807
LICENSING EVALUATOR NAME: Cindy Nguyen	TELEPHONE: (714) 296-3608
LICENSING EVALUATOR SIGNATURE:	DATE: 05/28/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2020

LIC9099 (FAS) - (06/04)

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