304270826-5-15-2024-06-CC-MMAE-D5PN2A-20240528100422

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304270826
Report Date: 05/15/2024
Date Signed: 05/15/2024 11:41:06 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/22/2024 and conducted by Evaluator Dean Thompson

COMPLAINT CONTROL NUMBER: 06-CC-20240422101153

FACILITY NAME:	NEW HORIZON SCHOOL, IRVINE		FACILITY NUMBER:	304270826
ADMINISTRATOR:	EL-ANSARY, HANAA		FACILITY TYPE:	850
ADDRESS:	1 TRUMAN		TELEPHONE:	(949) 552-5411
CITY:	IRVINE	STATE: CA	ZIP CODE:	92620
CAPACITY:	80	CENSUS: 66	DATE:	05/15/2024
		UNANNOUNCED	TIME BEGAN:	10:35 AM
MET WITH:	Hana El-Ansary		TIME COMPLETED:	12:00 PM

ALLEGATION(S):

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Teacher pulled childs hair.
Teacher took nap blanket from child becuase she was not eating her lunch.
Teacher had child face the wall in the corner as an act of "time out".
Staff refused to let grandparent in facility.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Thompson conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 4/29/2024. Upon arrival LPA met with Director Hana El-Ansary, to deliver complaint findings. While touring the facility, LPA observed a total of 66 preschool age children with 11 staff.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

On 4/22/2024 the Orange County Child Care Office received a complaint with four (4) allegations listed above.

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Unsubstantiated

Estimated Days of Completion:

NAME OF LICENSING PROGRAM MANAGER: Judy Hanson
NAME OF LICENSING PROGRAM ANALYST: Dean Thompson
LICENSING PROGRAM ANALYST SIGNATURE:	DATE: 05/15/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20240422101153

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: NEW HORIZON SCHOOL, IRVINE	FACILITY NUMBER: 304270826
	VISIT DATE: 05/15/2024

NARRATIVE

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Reporting Party (RP) alleges (1) teacher pulled child’s hair, (2) teacher took nap blanket from child because she was not eating her lunch, (3) teacher had child face the wall in the corner as an act of "time out", (4) staff refused to let grandparent in facility.

Per the RP, In November 2022, child #1 (C1) told RP staff #1 (S1) pulled my blanket off me, pulled my hair, and put me in the corner. Per the RP, In March 2023, C1 stated S1 placed me in the corner again.

During the investigation, LPA interviewed five staff, interviewed five children, interviewed five parents, reviewed staff files, retrieved the facility roster and Parent Handbook. LPA contacted 15 parents via phone call and 5 parents were able to be interviewed.

On 4/29/2024, LPA conducted five staff interviews. All staff stated they have never pulled a childs hair or witnessed other staff pulling the hair of children. All staff stated they have never pulled the blanket off a child during nap tap time or witnessed another staff doing so. All staff stated when children do not want to nap or cannot sleep, children will read a book or given some type of quiet activity. All staff stated they do not place children on time out. Two staff stated they do not have time out at school, but they do have positive discipline. Positive discipline entails problem solving, one on one conversation with the child, and parent communication.

RP alleges staff refused to let grandparent in facility. During staff interviews, all staff stated they have never told a parent or authorized representative they could not enter the facility. One staff stated if the gates are open, parents are welcome to enter. Another staff stated parents also have the option to schedule a time to enter the classrooms. During the visit on 4/29/2024, LPA observed PUB 393 Notification of parents’ Rights posted in an area that is visible to all parents. The posting reads “As a parent/authorized representative, you have a right to enter and inspect the child care center without advance notice whenever children are in care.”

On 4/29/2024, LPA conducted five child interviews. All children interviewed stated they like coming to school. Four out of five children interviewed stated S1 was their favorite teacher.

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NAME OF LICENSING PROGRAM MANAGER: Judy Hanson
NAME OF LICENSING PROGRAM ANALYST: Dean Thompson
LICENSING PROGRAM ANALYST SIGNATURE:	DATE: 05/15/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2024

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20240422101153

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: NEW HORIZON SCHOOL, IRVINE	FACILITY NUMBER: 304270826
	VISIT DATE: 05/15/2024

NARRATIVE

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On 5/3/2024, LPA Castro conducted parent interviews. LPA Castro contacted 15 parents and five parent were able to be interviewed via phone call. Parents interviewed did not divulge any information pertaining to the allegations and had nothing but positive feedback.

Based LPA observations, interviews with staff and parents, there was not enough evidence to substantiate the allegations.

The Orange County Child Care Office has investigated the complaint alleging (1) teacher pulled child’s hair, (2) teacher took nap blanket from child because she was not eating her lunch, (3) teacher had child face the wall in the corner as an act of "time out", (4) staff refused to let grandparent in facility, there is not enough preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations is UNSUBSTANTIATED.

In the areas that were evaluated, no deficiencies were observed of the California Code of Regulations, Title 22, Division 12 at the time of the visit.

Exit interview conducted and report was reviewed with Director Hana El-Ansary. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Appeal Rights discussed. Director was provided a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days.

NAME OF LICENSING PROGRAM MANAGER: Judy Hanson
NAME OF LICENSING PROGRAM ANALYST: Dean Thompson
LICENSING PROGRAM ANALYST SIGNATURE:	DATE: 05/15/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2024

LIC9099 (FAS) - (06/04)

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