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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270874
Report Date: 12/09/2025
Date Signed: 12/09/2025 11:34:33 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/02/2025 and conducted by Evaluator Alma Castro
COMPLAINT CONTROL NUMBER: 06-CC-20251002091251
FACILITY NAME:DREAM LAND PRESCHOOLFACILITY NUMBER:
304270874
ADMINISTRATOR:YOUN, HEE JOONFACILITY TYPE:
850
ADDRESS:5101 WALNUT AVENUETELEPHONE:
(949) 551-3367
CITY:IRVINESTATE: CAZIP CODE:
92604
CAPACITY:128CENSUS: 70DATE:
12/09/2025
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Director, Carolyn YounTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Staff did not change child's diaper timely leading to diaper rashes
Staff left child without a diaper on
INVESTIGATION FINDINGS:
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On 12/9/2024, Licensing Program Analyst (LPA), Alma Castro, conducted an unannounced subsequent visit to the facility to deliver the findings for a complaint that was initiated on 10/06/2025. LPA met with Director, Carolyn Youn, and explained the reason for the visit. LPA was led on a tour of the facility and observed a total of 70 children with 12 teachers. The facility was operating within the licensed capacity as specified on license.

On 10/02/2025, the Orange County Regional Child Care Licensing Office received a complaint with the allegations listed as: (1) Staff did not change child's diaper timely leading to diaper rashes, and (2) Staff left child without a diaper on. According to the Reporting Party (RP) Allegations are noted to have occurred during enrollment in 2023.

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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Alma Castro
LICENSING EVALUATOR SIGNATURE:

DATE: 12/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/09/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20251002091251
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: DREAM LAND PRESCHOOL
FACILITY NUMBER: 304270874
VISIT DATE: 12/09/2025
NARRATIVE
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On 10/06/2025, LPA made an unannounced visit to the facility and interviewed staff. Director provided LPA with facility roster, personnel roster, admission agreement from 2023, current 2025 admission agreement, parent handbook and other documents pertinent to the investigation.

During investigation, LPA conducted observations on care and supervision on 10/06/2025 and 12/09/2025. LPA Castro interviewed six (6) staff members. LPA Castro attempted to interview children, but they were not eligible. LPA also contacted seven (7) parents, but they did not want to be interviewed, nor did they call back.

Regarding allegation (1) Staff did not change child's diaper timely leading to diaper rashes, LPA observed staff to be very attentive to the children in care. LPA Castro observed children’s storage area (diapers, wipes, clothing and other personal items) to be organized, clean and utilized frequently. All six (6) interviewed staff provided consistent statements about the facility’s diaper changing procedure. All six (6) interviewed staff were employed at the facility back in 2023 at the time of the allegations. All six (6) staff interviewed provided consistent statements about following facility’s diaper changing internal processes. Two (2) out of the seven (7) parents answered but refused to be interviewed. The other five (5) parents did not answer or call back.

During record review, LPA examined the current and previous Admission Agreement, as well as Parent Handbook. Director also provided LPA with updated PDF copies of “Diaper Change Procedures” in English and Korean for staff to follow in classroom.

Regarding allegation (2) Staff left child without a diaper on, all six (6) interviewed staff provided consistent statements about maintaining a diaper on a child that requires one. All six (6) staff provided consistent statements about following the facility’s toilet training policy. Two (2) out of the seven (7) parents answered but refused to be interviewed. The other five (5) parents did not answer or call back. During record review, LPA Castro examined the facility’s Dreamland Preschool Inc. Potty-Training Policy that states the facility will continue the same potty-training routine as done at home. LPA Castro also reviewed the facility’s admission agreement.

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SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Alma Castro
LICENSING EVALUATOR SIGNATURE:

DATE: 12/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/09/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 06-CC-20251002091251
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: DREAM LAND PRESCHOOL
FACILITY NUMBER: 304270874
VISIT DATE: 12/09/2025
NARRATIVE
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The Orange County Regional Child Care Licensing Office has investigated the complaint alleging that (1) Staff did not change child's diaper timely leading to diaper rashes, and (2) Staff left child without a diaper on. Based on the information gathered from LPA’s interviews and record reviews, although the allegation may have happened or is valid, there was not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are unsubstantiated.

No deficiencies cited.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the Director, Carolyn Youn.

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****END OF REPORT****

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Alma Castro
LICENSING EVALUATOR SIGNATURE:

DATE: 12/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/09/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3