304270896-12-18-2024-06-CC-MMAE-DCBRWR-20241226122332

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304270896
Report Date: 12/18/2024
Date Signed: 12/18/2024 10:27:32 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/16/2024 and conducted by Evaluator Sarah Garcia

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20241016145925

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	304270896
ADMINISTRATOR:	PATTERSON, JENNIFER		FACILITY TYPE:	830
ADDRESS:	1001 EAST IMPERIAL HWY		TELEPHONE:	(310) 887-6400
CITY:	PLACENTIA	STATE: CA	ZIP CODE:	92870
CAPACITY:	40	CENSUS: 31	DATE:	12/18/2024
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Jennifer Patterson, Director		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

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Staff did not meet child's diapering needs in a timely manner resulting in a rash

INVESTIGATION FINDINGS:

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On 12/18/2024 at 9:30am, Licensing Program Analyst (LPA) Sarah Garcia conducted an unannounced complaint inspection to deliver the findings for the above allegations. This is a continuation of the investigation initiated on 10/22/2024. Upon arrival, LPA met with Director Jennifer Patterson. Director guided LPA on a walkthrough of the facility and LPA took a census. Total census was 31 infants and 11 staff.

A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 10/16/24 alleging Staff did not meet child's diapering needs in a timely manner resulting in a rash.

On 10/21/24, LPA interviewed Reporting Party (RP) for further information.
(Continue on Page 2)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:	DATE: 12/18/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/18/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20241016145925

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 304270896
	VISIT DATE: 12/18/2024

NARRATIVE

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(Page 2)
During the investigation, LPA Garcia interviewed 10 staff, 7 parents, and obtained diaper logs, children’s roster, personnel report, infant needs and services plan, and an enrollment agreement.

During staff interviews conducted on 10/22/2024, Staff 1 (S1) stated, “We are supposed to change every two hours.” Staff 2 (S2) stated, “They do one at 8:30am-9 o’clock. They do one before lunch 11am-10:45am, if they poop, we change them every time. After they wake up its 3 o’clock.” Staff 3 (S3) stated, “It is every two hours.”

Staff #4 (S4) stated, “Main diapers is after breakfast, before lunch, after nap, and around 4:30pm-5pm to make sure kids are not going home soiled.” Staff #5 (S5) stated, “We change them every two hours if we notice that they need to be changed before, we change them.” Staff #6 (S6), “We change them every two hours unless they have a bowel movement (BM) or if they are super full with pee we change them sooner.”

Staff #7 (S7) stated, “It is every two hours unless they have a BM. We will change every 1 hour if we notice a bad rash forming.” Staff 8 (S8) stated, “We change diapers every two hours. If a child has a rash, we change them hourly or as needed.”

Staff 9 (S9) stated, “We change diapers every two hours unless needed, if parents make a request for an hour or BM”. Staff 10 (S10) stated, “We try to have them changed every two hours. The diaper changing policy is as needed.””

LPA obtained monthly diaper log reports for October. Based on record review of diaper logs, staff changed children’s diapers every 1.5-2.5 hours. After nap time, diapers were changed at approximately 2:30pm-3pm.

LPA Garcia contacted 7 parents. LPA interviewed 5 out of 7 parents. 5 out of 7 parents made no disclosures regarding the allegation(s). LPA made multiple attempts, left voicemails, and was unable to interview 2 parents.

(Continue to page 3)

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:	DATE: 12/18/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/18/2024

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 06-CC-20241016145925

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 304270896
	VISIT DATE: 12/18/2024

NARRATIVE

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(Page 3)
Based on interviews and record review, the allegation that Staff did not meet child's diapering needs in a timely manner resulting in a rash is unsubstantiated. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are Unsubstantiated.

Exit interview conducted and report was reviewed with the Director Jennifer Patterson. A notice of site visit was given and must remain posted for 30 days.

End of Report.

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:	DATE: 12/18/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/18/2024

LIC9099 (FAS) - (06/04)

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