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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270896
Report Date: 06/04/2025
Date Signed: 06/04/2025 02:48:27 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/27/2025 and conducted by Evaluator Sarah Garcia
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20250327125343
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
304270896
ADMINISTRATOR:PATTERSON, JENNIFERFACILITY TYPE:
830
ADDRESS:1001 EAST IMPERIAL HWYTELEPHONE:
(310) 887-6400
CITY:PLACENTIASTATE: CAZIP CODE:
92870
CAPACITY:40CENSUS: 30DATE:
06/04/2025
UNANNOUNCEDTIME BEGAN:
01:50 PM
MET WITH:Jennifer Patterson, DirectorTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Facility staff are not following proper sanitation practices between diaper changes.
INVESTIGATION FINDINGS:
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On 06/04/2025 at 1:50pm, Licensing Program Analyst (LPA) Sarah Garcia conducted an unannounced complaint inspection to deliver the findings for the above allegations. This is a continuation of the investigation initiated on 04/03/2025 and 05/15/2025. Upon arrival, LPA met with Director, Jennifer Patterson. Director guided LPA on a walkthrough of the facility and took a census. LPA observed facility during nap time and total census was 30 infants and 6 staff.

A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 03/27/2025 alleging facility staff are not following proper sanitation practices between diaper changes.

(continue to page 2)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 06/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 06-CC-20250327125343
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270896
VISIT DATE: 06/04/2025
NARRATIVE
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(Page 2)

During the investigation, LPA Garcia interviewed staff, reporting party, and children’s authorized representatives, obtained email correspondence, enrollment agreement, infant needs and services plan, diaper changing procedures poster, staff timecards, children supervision records (CSRs), incident reports, and children’s roster.

All staff interviewed stated they follow facility diaper changing procedures which includes preparing and washing, wearing gloves, removing diaper, cleansing child, applying cream if applicable, change into new diaper, washing disposing, disinfecting, final washing, and logging diaper change in app.

Based on observations, on 5/15/25 at 11:50am, LPA observed an infant wake up and at 11:55am, Staff 13 (S13) changed diaper, wore gloves, sprayed mat, closed disinfectant cabinet, and did not wash hands after diaper change. At 11:59am, LPA observed S13 mark the diaper log and feed another infant after not washing hands.

Throughout the investigation, LPA interviewed 5 children’s authorized representatives. Representatives interviewed made no disclosures regarding the allegations.

Based on observations, interviews and record review, it has been determined that facility staff are not following proper sanitation practices between diaper changes. Therefore, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, Title 22, Division 12, Chapter 1 Section 101438.1 Infant Care General Sanitation is being cited on the attached LIC 9099D.

Exit interview conducted and report was reviewed with the director, Jennifer Patterson. A notice of site visit was given and must remain posted for 30 days.

End of Report
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 06/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/04/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/27/2025 and conducted by Evaluator Sarah Garcia
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20250327125343

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
304270896
ADMINISTRATOR:PATTERSON, JENNIFERFACILITY TYPE:
830
ADDRESS:1001 EAST IMPERIAL HWYTELEPHONE:
(310) 887-6400
CITY:PLACENTIASTATE: CAZIP CODE:
92870
CAPACITY:40CENSUS: 30DATE:
06/04/2025
UNANNOUNCEDTIME BEGAN:
01:50 PM
MET WITH:Jennifer Patterson, LicenseeTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Licensee does not take adequate measures to prevent outbreaks in the facility.
Facility staff are operating out of ratio.
Facility staff are not providing proper supervision to infants resulting in multiple unexplained injures.
Facility staff did not report an unusual incident to the child's authorized representative in a timely manner.
INVESTIGATION FINDINGS:
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On 6/4/2025 at 1:50pm, Licensing Program Analyst (LPA) Sarah Garcia conducted an unannounced complaint inspection to deliver the findings for the above allegations. This is a continuation of the investigation initiated on 04/03/2025 and 05/15/2025. Upon arrival, LPA met with Director, Jennifer Patterson. Director guided LPA on a walkthrough of the facility and took a census. LPA observed facility during nap time and total census was 30 infants and 6 staff.
A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 3/27/2025 alleging (1) Licensee does not take adequate measures to prevent outbreaks in the facility, (2) facility staff are operating out of ratio, (3) facility staff are not providing proper supervision to infants resulting in multiple unexplained injures, and (4) facility staff did not report an unusual incident to the child's authorized representative in a timely manner.
Continued on Page 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 06/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 06-CC-20250327125343
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270896
VISIT DATE: 06/04/2025
NARRATIVE
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Page 2

During the investigation, LPA Garcia interviewed staff, reporting party, and children’s authorized representatives, obtained email correspondence, enrollment agreement, infant needs and services plan, diaper changing procedures poster, staff timecards, children supervision records (CSRs), incident reports, and children’s roster.

All staff interviewed stated they always provide children with adequate supervision and report incidents in a timely manner. All staff stated they report incidents via the app, or an incident report and the director is available to step into the classrooms as well. All staff stated when children are ill with symptoms they cannot return until 24 hours or with a doctor’s note. All staff denied every being out of ratio.

Based on record review, incident reports are being completed and provided to children's authorized representative in a timely manner.

LPA reviewed staff timecards and children supervision records and did not find enough evidence to corroborate the allegations.

Throughout the investigation, LPA interviewed 5 children’s authorized representatives. Representatives interviewed made no disclosures regarding the allegations.

Based on interviews, observations, record review, the allegations that: (1) Licensee does not take adequate measures to prevent outbreaks in the facility, (2) facility staff are operating out of ratio, (3) facility staff are not providing proper supervision to infants resulting in multiple unexplained injures, (4) facility staff did not report an unusual incident to the child's authorized representative in a timely manner are unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview conducted and report was reviewed with the Director, Jennifer Patterson. No deficiencies cited. A notice of site visit was given and must remain posted for 30 days.
End of report
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 06/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/04/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 06-CC-20250327125343
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270896
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/04/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/18/2025
Section Cited
CCR
101438.1(b)(1)(2)
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101438.1 Infant Care General Sanitation (b) Each caregiver shall wash his/her hands with soap and water before each feeding and after each diaper change. (1) Only dispenser soap... (2) Only disposable paper towels...This requirement was not met as evidenced by:
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Director will review diaper changing policies and procedures in an all staff training. Director will submit staff declarations via email by 5pm on 6/18/25.
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Based on observations and record review, on 5/15/25 at 11:55am, LPA observed Staff 13 (S13) change an infant's diaper and did not wash hands after diaper change and proceed to provide care which poses a potential risk to the health of the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 06/04/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/04/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5