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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270954
Report Date: 01/10/2023
Date Signed: 01/10/2023 09:57:26 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/14/2022 and conducted by Evaluator Stacy Torrence
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20221014135633
FACILITY NAME:LITTLE SCHOLARS CHILD CARE LEARNING CENTERFACILITY NUMBER:
304270954
ADMINISTRATOR:STEPHENS, TARYNFACILITY TYPE:
830
ADDRESS:17331 LOS ANGELES STREETTELEPHONE:
(714) 524-5437
CITY:YORBA LINDASTATE: CAZIP CODE:
92886
CAPACITY:38CENSUS: 22DATE:
01/10/2023
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Taryn Stephens, DirectorTIME COMPLETED:
09:30 AM
ALLEGATION(S):
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Facility staff are not assisting children with hygiene needs
Facility did not report outbreak to licensing office
INVESTIGATION FINDINGS:
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On 01/10/2023, Licensing Program Analyst (LPA) Stacy Torrence conducted an in-person inspection to deliver the findings regarding the above complaint allegations. LPA Torrence met with Director Taryn Stephens. There was a total of 6 infants and 15 toddlers with 6 staff supervising. A review of staff criminal clearance records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.
On 10/14/2022, Licensing office received a complaint alleging the following: facility staff are not assisting children with hygiene needs, and facility did not report disease outbreak to licensing office.

Reporting Party (RP) reported the following: staff do not clean the children’s faces when they have mucus running from their noses. Facility had an outbreak of pink eye and facility did not notify the parents in a timely manner. There were many children with Hand, Foot, and Mouth disease in October.

During the course of the investigation, LPA Torrence interviewed ten staff members and five parents. No child interviews were conducted due to being non-verbal.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Thuy HoTELEPHONE: (714) 287-8515
LICENSING EVALUATOR NAME: Stacy TorrenceTELEPHONE: (714) 300-3599
LICENSING EVALUATOR SIGNATURE:

DATE: 01/10/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/10/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20221014135633
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: LITTLE SCHOLARS CHILD CARE LEARNING CENTER
FACILITY NUMBER: 304270954
VISIT DATE: 01/10/2023
NARRATIVE
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Allegation: facility staff are not assisting children with hygiene needs:
Ten interviewed staff stated children’s noses are cleaned whenever they see them dirty. During the parent interview, Parent #5 (P5) disclosed witnessing children’s noses dirty. P5 stated always seeing children’s noses dirty with green snot running from them. P5 stated when the facility sends pictures of their child through Bright Wheel application, there were green snot hanging from child’s nose and the other children’s noses in the pictures.
RP stated staff members don’t clean off the children’s faces when they have mucus running out of their noses and RP would have to ask staff to wipe their child’s nose.

Allegation: facility did not report outbreak to licensing office.
Two out of 10 interviewed staff stated two children had drainage from both eyes and was told by each parent the child had an infection in both ears and eye drops were applied, no pink eye was reported by parents. Five out of ten interviewed staff disclosed there were one or two cases of children with pink eye.
Staff1(S1) stated there were four confirmed cases of Hand, Food, and Mouth at the facility in October 2022. S1 also stated the outbreak was not reported to licensing office. All interviewed staff disclosed parents were informed about the Hand, Foot, and Mouth outbreak through an application called Bright Wheel.

Four of the five parents had no issues or concerns. One interviewed parent (P5) had concerns with children’s noses always being dirty.

During the course of the investigation, LPA obtained copies of messages, that was sent to parent via Bright Wheel application, informing them of the outbreak of Hand, Foot, and Mouth disease.

During the course of the investigation, LPA determined there were no outbreak of pink eye at the facility.

Based on LPAs interviews and documents review the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 & Chapter 1, 101428(b) Infant Care Personal Services and 101212(d)(1)(E) Reporting Requirement are being cited on the attached LIC9099D.

Exit interview was conducted. The Notice of Site Visit was posted. Appeal Rights was explained. A copy of appeal rights (LIC 9058 1/16) will be provided through email and their signatures on this form acknowledges receipt of these rights. First level appeal is to Regional Manager, address is above on the report.
SUPERVISOR'S NAME: Thuy HoTELEPHONE: (714) 287-8515
LICENSING EVALUATOR NAME: Stacy TorrenceTELEPHONE: (714) 300-3599
LICENSING EVALUATOR SIGNATURE:

DATE: 01/07/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/10/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 06-CC-20221014135633
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: LITTLE SCHOLARS CHILD CARE LEARNING CENTER
FACILITY NUMBER: 304270954
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/10/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
01/17/2023
Section Cited
CCR
101428(b)
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101428(b) Infant Care Personal Services. (b) The infant shall be kept clean…….at all times.

This requirement is not met as evidence by:
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Per Director, she will have meeting with staff; reminding staff to constantly making sure child's faces and hands are clean. Director will also discuss regulation with staff. Director will email the agenda and staff signature to LPA by POC due.
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Based on interviews with RP and P5 it was disclosed witnessing children’s noses dirty. This poses a potential risk to the health of the children in care.
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Type B
01/17/2023
Section Cited
CCR
101212(d)(1)(E)
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Reporting Requirement. (d) Upon the occurrence, during the operation...center of any of the events specified in (d)(1) below, a report shall be made to the Department….within Department's next working day..... (1) Events reported shall
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Per director, she will email a written statement to LPA ensure she will report any outbreaks to licensing office within 24 hours by POC due.
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include the following: (E) Epidemic outbreaks.

This requirement is not met as evidence by: Based on LPAs interviews, S1 disclosed the four confirmed cases of Hand, Foot, and Mouth was not reported to licensing office. This poses a potential risk to the health of the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Thuy HoTELEPHONE: (714) 287-8515
LICENSING EVALUATOR NAME: Stacy TorrenceTELEPHONE: (714) 300-3599
LICENSING EVALUATOR SIGNATURE:

DATE: 01/08/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/10/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3